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“Horrible customer service!”
Review of Live Hotel

Live Hotel
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Live Hotel
Ranked #1,080 of 1,996 Hotels in Nanjing
Reviewed August 9, 2013

DO NOT STAY THERE!!! This is our story about our horrific stay at a B & B Bedford Highway N.S.(24 Northumberland Lane),, we are from Yarmouth N.S.We have been waiting for money owed to us 13 night stay only stayed for 6(one night no sleep at all),paid up front.Gave them a chance to pay me back and promised not to put review but it’s been long and no money.Went through Better Business Bureau because you cannot treat customers that way and should not get away with it.Try to make long story short.On 6th night they decided to have big party ,bar loud music,marijuana,alcohol,cigarettes,yelling, ,cursing,stomping up and down stairs.Being a paying guest never thought B&B owners would make guests stay in such atrocity .We were two women up for medical appts(IVF),upon calling requested we needed somewhere quiet to stay (guess I wasn’t clear).They did mention they were having a party.Didn’t feel comfortable saying“No you can’t have a party”. We were paying guests and felt we shouldn’t have to plus really thought they meant small get together..Well we were unbelievably surprised the party started at 8pm til 4am..(which small would have been fine).When dealing with BBB they replied nonsense such as doing IVF our hormones made me sensitive(lol)..they offered to buy us supper(lol)etc..lots of excuses.Men tried to break in our room we were petrified.. all for a lock was eye hook. .We should have called the police and were close but didn’t want to rock boat cause we wanted money owed .We said we wanted our money back for the rest of the stay, she said no, she said it’s a 48 hour cancellation we said whatever because it isn’t pleasant dealing with people who are intoxicated..(she was so intoxicated and high she could barely stand or focus).So we said fine we will pay for 2 more nights but we want the rest(which we haven’t seen),cause they made us feel very uneasy. . He then hauled her downstairs and she went ballistic, she was screaming at extremely high pitches constantly, slamming things for a good hour complaining to her guests about us .We then were scared also they were outside on patio where exit was and we weren’t sure what to do. We thought to call cops but we were trying to be smart with her downstairs in hysterics. Had to leave at 6am for appt. I opened my door and heard her sobbing and I immediately told my wife to stay back cause I thought she was waiting for us. Walking out marijuana was so strong it was smoked upstairs and them I immediately realized where she was .Her and Danny were in the guest room adjacent to us having sexual relations with the door open. We quickly grabbed the rest of our belongings looked downstairs in the dining room ,table was gone, empty beer bottles everywhere, lime wedges all over the floor, broken chairs(good thing we didn’t want breakfast).We just wanted out..We we outraged , scared, and upset we had to deal with something so stressful when we had enough to deal with medically. We wanted to enjoy our experience and not even close.I am positive she will reply on here crap she sent to BBB in which I want no part of,just know the part about them caring about customers is a lie...Horrible just Horrible!The most idiotic thing she said was ,”you pay for 13 nights,you got a good rate,I think one night of this is OK!)..lol

  • Stayed: April 2013, traveled with family
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Thank amanda a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 7 of 7 reviews

A TripAdvisor China Member
Reviewed March 30, 2011
Google Translation

  • Stayed: March 2011
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    • Sleep Quality
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    • Cleanliness
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed March 28, 2010
Google Translation

  • Stayed: November 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed December 27, 2009
Google Translation

  • Stayed: October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed September 2, 2009
Google Translation

  • Stayed: July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed July 28, 2009
Google Translation

  • Stayed: July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed July 10, 2009
Google Translation

  • Stayed: July 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Live Hotel

Address: No.57 Huju Road, Gulou District, Nanjing 210013, China
Location: China > Jiangsu > Nanjing > Gulou , Gulou District
Hotel Style:
Ranked #1,080 of 1,996 Hotels in Nanjing
Price Range: $34 - $36 (Based on Average Rates for a Standard Room)
Number of rooms: 70

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