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“Great food: woeful service”
Review of Swiss Chalet

Swiss Chalet
Ranked #1,070 of 9,408 Restaurants in Hong Kong
Price range: $20 - $25
Cuisines: Swiss, International
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Restaurant details
Good for: Business meetings
Dining options: Reservations
Neighborhood: Tsim Sha Tsui
Reviewed December 8, 2013

Expat Swiss friends recommended this place as the best in HK... the food was excellent.. especially the deer cappaccio and the various veal dishes...........however the experience was ruined by very mediocre service. I booked a week before to avoid disappointment, but then had to wait 55 minutes at the bar after agreed sit down time. The lead waiter seemed totally disinterested in my frustration (we had a post dinner appointment we were late for) and in the end, paid attention when we sat down at uncleared tables y as other guests belatedly departed.
I understand restaurants having two seatings but they need to make sure the first sitting is served quickly to ensure the second sitting is not a debacle. The waitresses struggled with the lack of space and what appeared to much work load. Very disappointed

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1  Thank Mal1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (124)
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53 - 57 of 124 reviews

Reviewed December 7, 2013

I went there with my 10yo daughter. Did not order the cheese fondue, but was suggested to try out rachette (sp?) as an appetizer. That was a plate of melted cheese, with some garlic, pickles. Worth trying. The beef in olive oil fondue was something I had not tried in years. That was respectable.

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Thank Fau1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

moderately priced restaurant with good basic foods in a pleasant environment. Prices are a little high but quality is good

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Thank Smb1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Great atmosphere. He treats everyone as if you are in his own home. The food is tremendous and sometimes he will ask if you will leave the choice of a meal to him. Never fails

Thank P0acher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013 via mobile

We are a young couple from switzerland. As we are currently on a 7-month-trip we decided to spend that big amount of money to get real swiss food in hongkong. The atmosphere in the restaurant was really nice with a lot of details. The staff is attentive and friendly (not like other reviews mentioned). The raclette was a dream and the fondue was also quite nice. The prices are really high but as everything is imported it is justified. If you are dying for swiss cheese it is the right place to go.

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Thank Easyfish13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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