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“rude staff”
1 of 5 bubbles Review of Cafe Kool

Cafe Kool
Ranked #114 of 7,933 Restaurants in Hong Kong
Certificate of Excellence
Price range: $38 - $92
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Local cuisine, Kids, Families with children
Dining options: Lunch, Dinner, Brunch, Breakfast, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Wifi, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible
Neighborhood: Tsim Sha Tsui
Hong Kong, China
1 review
“rude staff”
1 of 5 bubbles Reviewed March 23, 2014

Rude staff.
Went for lunch buffet today.
Treated rudely by the dessert counter staff when ask for freshly made waffle.
The ice cream had melted even in refrigerator, the same staff just sent people away with no incentive to replace the melted ice cream and serve customers.
Never encounter such bad service in a hotel. Would not come back.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mwTam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Cafe Kool, responded to this review, March 23, 2014
Dear mwTam, thank you for taking the time to share your feedback. I am most concerned to hear about your unpleasant dining experience, and it has been brought to the immediate attention of our Director of Food and Beverage and Executive Chef. Please rest assured that we are committed to delighting our guests at their every single hotel experience. Your patronage and support are much appreciated. We hope to have the opportunity to welcome you back and offer you the high service quality that you deserve. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Visitor rating
    121
    99
    25
    8
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Thai first
  • Any
English first
Harrow, United Kingdom
Level Contributor
42 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“A bit like a canteen”
3 of 5 bubbles Reviewed March 3, 2014

Not much atmosphere and the food was only average. It was late afternoon when we visited so very quiet. We did look in one evening but there were lots of kids running around so we did not stay. Perhaps it is more suitable for families.

Visited February 2014
Helpful?
Thank MikeLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Cafe Kool, responded to this review, March 4, 2014
Dear MikeLondonUK, thank you for your review and for bringing your concern to our attention. We regret to hear that you did not enjoy the atmosphere and food at Café Kool. We have shared your comments with our team and will continue to seek improvement. Apart from Café Kool, our all-day dining restaurant, we have a vast variety of dining options such as Italian, Japanese and Chinese. We hope to welcome you back to our world of culinary delights in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Vastly Underwhelming”
1 of 5 bubbles Reviewed March 1, 2014

Was excited to try out this place for breakfast but when we arrived we learned we had missed the buffet and could only order a la carte. That was fine by us so we proceeded to order the corned beef hash off the menu, and since bread wasn't complimentary (that in itself I found quite odd, being the Shangri-la), we ordered a basket of croissants and pastry as well.

When our corned beef hash arrived, I could hardly believe my eyes. Before me was a big white plate full of potatoes and bits of burnt stuff (very very little bits) that no self-respecting kitchen should ever serve. I asked the server where's the corned beef in this hash and he actually pointed to the burnt bits. Our croissants were also not fresh either.

To their credit they offered to give us more corned beef but honestly that wasn't the point. Dining at the Shangri-la one would think the kitchen can put out something that doesn't look like an afterthought scraped from the bottom of a forgotten pan.

So when the time to pay came I purposely held back any further comment to see if they would at least apologize and offer to comp part of the meal. Nothing happened, I paid my bill, and after that someone came over to thank us for pointing out problems with the food. So that's when I lost it. No. 1, you don't serve bad food, 2) you should apologize profusely if you do and 3) have the initiative to make the customer happy. Cafe Kool failed miserably on all fronts. Avoid it if you don't want an overpriced lousy meal.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Revitalizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Cafe Kool, responded to this review, March 3, 2014
Dear Revitalizer, thank you very much for your valuable comments. I note with concern about your disappointing breakfast experience and will address your feedback with our restaurant and culinary teams for continuous improvement. Thank you for bringing the incident to our attention, and we hope to welcome you back on your next trip to Hong Kong. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants, England
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Easily the best option at the Shangri La hotel”
5 of 5 bubbles Reviewed February 27, 2014

This is more than a cafe - it's an informal restaurant serving a wide variety of food from around the world. Service was pleasing and efficient ; the food was extremely good. Both the Indian curry and the Gorgonzola and pear salad were authentic, well presented and full of flavour. The bill was around £60 ,including drinks which was not bad.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Cafe Kool, responded to this review, March 3, 2014
Dear Paul B, we are delighted that you had a good time at Café Kool. Thank you for your positive comments in regard to our food and service. We certainly look forward to welcoming you again in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina
Level Contributor
34 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Most diverse Breakfast ever!!”
5 of 5 bubbles Reviewed February 20, 2014

The only thing missing is the Huevo Rancheros. This Breakfast buffett is the most diverse collection of food I have ever had for breakfast. I am not kidding, Japanese, Indian, Cantonese, Chinese, Salad, Pastry, waffles to order, Omelet Bar and extra crispy bacon. I was excited every morning we stayed at the Kowloon Shangri La to get to breakfast. Unfortubnately my Jet Lag had me awake before the restaurant some times. Read the South China Post with your pot of coffee to learn the culture.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank WCEverett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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