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“Not Enough Staff!”

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Ovolo Aberdeen Harbour
Ranked #69 of 719 Hotels in Hong Kong
Cebu City, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not Enough Staff!”
Reviewed October 18, 2013

I arrived Sunday October 13 2013 Checked Out Friday October 18 2013
Monday October 14 2013 I and my,girlfriend,decided to go have something to eat for breakfast. The breakfast area was extremely crowded. Few items available. Up to and including no paper tissues table settings, We,got up and walked to Mc Donalds. The room had a nice view over looking the Aberdeen Fish Wholesale Market.
There is some small businesses in the area.City Bus stops close by. The problem also is it's " Way! Way! Way! Over Yonder!
Because of the language barriers getting around town can be a " Big Hastle "
I will not be staying there again.
I will stay at the fun Ovolo 286 again....

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 23, 2013
Dear Steve N,

On behalf of the team here I just want to thank you for sharing your experience of Ovolo 100 Shek Pai Wan online. You are absolutely right we need more shiny happy people manning this hotel and that is why we are currently recruiting and training extensively. The traffic at breakfast you mention as well is being looked at. If you'd give us another chance, I am sure our Aberdeen Hotel and its authentic old-skool surroundings could charm you.

Steve N, thank you again for your valuable feedback. If there is anything we can do to assist please contact: guestservices@ovologroup.com We look forward to hosting and reading another Ovolo review from you again.

Best Regards,
Marius Gamser
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Lausanne, Switzerland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 13, 2013

We spent 3 nights in Ovolo Hotel, and were satisfied for the value : free mini-bar, free happy hour from 6 to 8 pm, nice bathroom products (a rum flavor shower gel ;), 3D TV, free laundry, free gym room...
For sure, rooms are not that spacious, but it's the case anywhere in Hong-Kong !
By bus (IF no traffic jam), you're in less than 30 minutes in Central. And if you go on a trip to Lamma Island (really nice), the harbor is at 5 minutes only.
Staff was very nice and helpful.
Very good breakfast, too.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tchouniouigui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 23, 2013
Dear tchouniouigui,

Thanks for your great review of our Aberdeen Hotel! We put a lot of thought into our signature inclusions at Ovolo so we are always delighted to read when someone notes the little details like the rum body wash or the gym. Your compliment on the team and breakfast has been noted too. Thank you!

Hope to see you at an Ovolo again in the not too distant future. If we can help with any future booking contact: guestservices@ovologroup.com

Best Regards,
Marius Gamser
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2013

We recently went and stayed ot Ovolo with our family of four and had two adjoining rooms. The rooms were very tastefully done and very modern, but everything about the hotel was too small by far. No room to swing a cat - or even a kitten...or a mouse come to think of it!

The room was so small that my husband and I could not pass each other around the bed (and we are not big people) and there was no room at all to store suitcases. One case fit on a bench that also had a hanging rail and we had to fight through hanging clothes to get to that case, after tripping over the other case on the floor. No chair to sit in, except a small stool that we could not pull out with the suitcases there.

Also there was no way to keep the doors between adjoining rooms open, so we had to use shoes to wedge under door. Would be good to be able to do this, especially as our kids are under 10 and didn't have the strength to open the adjoining doors themselves, and we couldn't hear them if they were shut.

Lovely view from the shower though, and toilets replenished daily and they smelled gorgeous and were great quality.

The team had excellent customer service and knew each customer by name, and there was free drinks in the lobby in the evening, including good quality spirits. The goodie bags and free backpack were a hit with the kids.

Breakfast is free and served int he lobby/dining area, but if you arrived too late at breakfast, there was no room to sit together and you had to squeeze between people checking in to the hotel and going to breakfast.

The lifts were painfully slow and unbelievably tiny, and in the five days we were there, one of them broke down daily meaning the whole hotel was reduced to a single tiny lift that fit three comfortably and four at a squeeze...and took AGES to get up or down (we were on 19th floor)...to make it slightly more irritating the hotel piped the "absolute best of the 80s" music in every public area and lift which was fun and retro for the first couple of days, but annoying by day 3...If I never hear lamahl's Never Ending Story, or Madonna's Material Girl again it will be too soon!

The location is pretty far from anywhere. I read this in reviews before I booked but it was only when I was there, I realised how out the way it is. Not near shopping or touristy sites at all. After a couple of days getting around in town I realised what a pain it was to have to get buses or taxis to anywhere especially through the tunnel in heavy traffic, with a majority of cab drivers having no idea where the hotel was and even some locals asking why we choose to stay in Aberdeen. It would probably be manageable as a single person or couple but we had tired cranky kids in tow by the end of a day out which was tough.

This might be ok for a single traveller or couple for up to two nights but would not recommend for families or anyone with a fair bit of luggage.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank feebeecakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 23, 2013
Dear feebeecakes,

Thank you for your review of our Aberdeen Hotel on tripadvisor. Sorry to read that we only earned a 3/5 score for you. At Ovolo our rooms arent always the biggest but we design them smart and pack em with features so everything you need is at your fingertips. Sounds like we didnt quite fit your needs and storage-wise we certainly will look at how we can cater to different luggage configurations in light of your feedback. Regarding the connecting rooms, door stops are available to ensure you and your kids can enjoy the space together. On the lifts and music, your comment has been noted. We appreciate you alerting us to this and that you still pointed out some positives about our customer service and some of our freebies. If and when Hong Kong enters your travel plans again, we'd love the chance to make a better second impression and host you at an Ovolo again.

Best Regards,
Marius Gamser
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suva, Central, Fiji
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2013 via mobile

we stayed here for 3 days and the experience has nothing of 5+ starz. The team was extremely helpful and made us feel at home. Eric and Florence and the whole team became our good friends and thier hospitality was excellent. Enjoyed the free goodies & the location was good. easy access to bus which is minute away from the hotel. would highly recommend this hotel and would definately come again. Thank you Eric and Florence and the whole team for a wonderful stay.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 23, 2013
Dear Ronald K,

Thanks for the great review. Happy to read that your stay with us was a '5+ starz' experience and that you enjoyed all the freebies. You made Eric and Florence's day when you singled them out for praise. Our team clearly delivered on our company mission: 'shiny happy people all around'!

Hope to host you at Ovolo again soon. Thank you.

Best Regards,
Marius Gamser
Guest Services Manager
guestservices@ovologroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
149 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 7, 2013

In Aberdeen, half an hour from the airport. Clean but rooms very small. The breakfast in the lobby not enough place for all the guest. The staff enough to serve the breakfast' long time to get tje things. The staff kindly but slow. I agree with usa30.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moshe47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 23, 2013
Dear moshe,

Thank you for your review of Ovolo 100 Shek Pai Wan Road. We appreciate the kindly service compliment and are sorry the traffic at breakfast got in the way of what sounded like an overall positive time. I assure you that the photographs on our website accurately reflect the room types available at Ovolo Aberdeen. Sounds like there may have been a communication issue with another site. We'll get to the bottom of this because we wouldnt want anyone misled. Thank you for alerting us. I do hope you'll give Ovolo the chance to do right by you in the future.

Best Regards,
Marius Gamser
Guest Services Manager
guestservices@ovologroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 6, 2013

Nice staff but the room is so tiny there is no place to even unpack a suitcase. We had no closets, shelves, or drawers - just enough space around the bed to walk around it and no more. Bathroom also so tiny that it is difficult to open the shower door enough to get in. We were also concerned when the fire alarm went and we had to exit down the stairs, that the fire exits were partially blocked by bags of laundry and crates of drinks. The happy hour was very generous, with nice drinks and snacks, but it was less nice the next morning that the outdoor tables had not been cleared by breakfast time of the previous night's empty beer bottles and dirty dishes. Pretty disgusting.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank usa30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, October 7, 2013
Dear usa30,

Thank you for choosing Ovolo. We went over your review, took note of your feedback, and are sincerely regretful that the experience you received upon your first stay with us was not up to our normal high standard. Please know that the housekeeping and fire escape issues you brought up were acted upon immediately. Sorry that they occurred in the first place.

We realize the rooms at our Aberdeen hotel are on the smaller side but that’s why we design them smart and pack them with goodies to maximize the space so that everything you need is hopefully at your fingertips whenever you want it. We understand that this setup may not suitably accommodate every traveller and much regret that it was the case for you. Since you appeared to enjoy our freebies and facilities otherwise, I would highly recommend you consider our Central HK hotel on Arbuthnot Road or our all-suite hotel in West Kowloon as the rooms are larger.

usa30, again I would like to express regret that your time with us was not the very best that you deserve. Please don’t hesitate to contact me if you'd like to discuss more about your stay with us. We love feedback, will improve our efforts, and hope you will give us the opportunity to do right by you in the future.

Best Regards,
Marius Gamser
Guest Services Manager
guestservices@ovologroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney,Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 29, 2013

The Ovolo hotel in Aberdeen really hyped itself up on many hotel websites and in the end i couldn't help but feel slightly misled. The price was reasonable and the hotel has a fresh and clean look and feel to it, yet it comes with its faults.

First of all not mentioned on the websites is the unfortunate cemetery view. Sure for some it might not matter but not everyone feels at ease knowing thousands of dead people are literally in their backyard. Secondly the "Queen supreme" room i got said it featured a DVD player, this was nowhere in sight. Also a big distraction to me was the fact on the hotel sites Ovalo Aberdeen claims to have a "kitchenette" in its room.

This is an extremely misleading title, there is a wooden table on top of the fridge. There is no sink, or amenities to cook anything at any time, there is NO kitchenette in this room. Another annoyance is the room claims to have ironing facilities when in fact you have to call and annoy the staff to bring one up every time you want to use it. The gym is a womens gym pretty much, heaviest "free weight" is 10kg.

The location is average, a fair distance to all places but relatively accessible. Now when it comes to the good i can say generally speaking the staff are quite lovely, they went out of their way to help me around. House Keeping was done daily with good attention to detail. Despite the small room amenities were jam packed, especially the complimentary mini bar and the bathroom, full of high quality products at your disposal.

Overall the hotel was not what i had expected and i am glad i got a great rate, but i would NOT pay their full asking price for this hotel, their "regular" pricing is steep and certainly not worth it unfortunately. I enjoyed my 7 days in this hotel enough, but it was nothing memorable or outstanding.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ramio1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Guest Relations Manager at Ovolo Aberdeen Harbour, responded to this review, September 30, 2013
Dear Ramio1983,

Thank you for posting a review of our newest Ovolo Hotel to tripadvisor. We sincerely regret any misleading info you may have found on a third party site and certainly understand and sympathize with your frustration. Please know that our official page always has the most accurate info as it is the site we directly control. Glad to read that you could still enjoy the quality of our products and that you found the price suitable to your needs. I hope this will serve as a springboard to launch you back into another Ovolo Hotel soon!

Best Regards,
Marius Gamser
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Aberdeen Harbour

Property: Ovolo Aberdeen Harbour
Address: 100 Shek Pai Wan Road | Aberdeen, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Hong Kong
#18 Family Hotel in Hong Kong
#34 Romantic Hotel in Hong Kong
#39 Business Hotel in Hong Kong
#63 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ovolo Aberdeen Harbour 4*
Number of rooms: 85
Official Description (provided by the hotel):
Experience Hong Kong life like a local. Surrounded by old-world Hong Kong's fishing community Ovolo Aberdeen is a unique lifestyle boutique hotel. Enjoy ultra-modern interiors, sweeping sea views and the latest tech. Most importantly, The Best Things in Life are FREE! Get Breakfast and Happy Hour FREE only when you book directly on Ovolo Hotels official website. ... more   less 
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Also Known As:
Ovolo Hotels And Serviced Apartments 100 Shek Pai Wan Hk Hotel Hong Kong
Ovolo Aberdeen Harbour Hong Kong

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