I know that we should not expect too much because its not a hotel, its just a hostel, also its very cheaper but the problem is their over smartness, example mentioned below:-
- Before booking when I have asked about freeze then they told yes we have, when I have checked-in then they told that freeze is available in reception not inside hotel rooms, our floor was in 5th level and reception was in 13th floor.
- I have booked hotel 2 month before and also informed that I would be coming on specified date but they allotted me the smallest room which didn’t have enough space as compare to others rooms in the same floor. And these reason was unavailability of other room.
- Poor service, from the first day to last day (5th day) I have been telling that AC is not working correctly but every day they use to ask few same repetitive question like, have u switched on the main button from outside the room, have you selected correct temperature and setting, from inside your room have you switch on the AC switch?
But they have not taken any steps.
- Initially it has been told that water heater (hot water) is available but after check-in I have been told that hot water is available only from 7:00 – 11:00 AM and then 7:00 -11:00 PM. This is not an issue but why to hide these types of information.
Frankly speaking I didn’t went with any good expectation but still these people could not satisfy me.
Only good thing I have observed that’s the friendliness of the staff while asking for suggestion for commuting to any place.
Please never take Room 506 (5th Floor) instead you must go for 504 (double bed with good enough space), 503 (good enough space with two side windows which gives street view), 508 (good for 3 people)
- Official Description (provided by the hotel):
- The USA Hostel Group was established in 1981. Over 30 years, We are continue to improved our customers experience. The latest one was finished in end of 2012 that we added 40 deluxe rooms to the hotel. Today USA Hostel Group has overed 140 rooms in Hong Kong. ... more less
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- Also Known As:
- Usa Hotel Hong Kong
- USA Hostel Hong Kong