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Silka Far East Hotel
Ranked #210 of 721 Hotels in Hong Kong
Reviewed July 30, 2013

hello! This is not a review but a query as to the size of your rooms. I and 4 of my friends will be travelling to HK on January 2014. We were given the option of one room where 5 people can fit and it says "1 triple with 2 sneak in". So this means three beds of 1 single bed and the two other beds with two people in it? So I wonder if this type of room would fit us. Can u please give us an idea how big this room is for 5 people. We are travelling thru a travel agency here in the Philippines. I am impressed with the photos in your website but did not see a room for five people. Thank you very much.

  • Stayed: July 2013, traveled with friends
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Thank julienne_joy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystalchan135, Manager at Silka Far East Hotel, responded to this reviewResponded August 5, 2013

Dear julienne_joy,

Thank you for your enquiry. Kindly be informed that hotel triple room is only available for 3 persons. We suggest you to make a booking with one triple room and one twin room for your travelling. Wishing you a pleasant stay and look forward to serving you.

Best regards,

Crystal Chan
Sales Manager
Silka Far East Hotel

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215 - 221 of 519 reviews

Reviewed July 26, 2013

Stayed at this hotel in March 2012 during our Hong Kong trip for Easter holiday so apologies for the late review.
The size of rooms are not worth making complaints because we chose the hotel based on our abilities within the budget and reviews. Despite negative reviews on the tripadvisor, our stay was enjoyable. Staff members at the reception lobby and restaurant were very helpful so we were very grateful to them for good patience and the willingness to communicate with us as deaf couple.
The hotel is conveniently located within 2-3 minutes walk to Tsuen Wan shopping mall (we went upstairs to the food court - superb food at a reasonable price) and underground (metro/subway) station. Tsuen Wan is located in the New Territories, so it take about 20 minutes by underground including changes to Kowloon. 10 more minutes to HK Island (city centre).

  • Stayed: August 2012, traveled as a couple
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3  Thank SmileyDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Far East Hotel, responded to this reviewResponded July 28, 2013

Dear SmileyDes

Good news is always never too late and we are happy to hear from you. My team and I are indeed glad to learn that you have enjoyed your stay with us and that we were able to be of service to you both.

Certainly we look forward to the pleasure of being of service to you again once your next trip to Hong Kong.

Warmest regards
Kattie

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Reviewed July 26, 2013 via mobile

I stayed with my family for one night. We were given two rooms. I dont know why my room is smaller than that of our parents when we paid the same for our package. We did not bother to ask, anyway we are only staying for few hours. Our package comes with buffet breakfast. The food taste good but very few options specially for us who likes fried rice for breakfast. Unfortunately no fried rice. The hotel staff are accommodating and polite. The hotel is located near MTR but not really a tourist destination. But it is easy to access transport.

  • Stayed: July 2013
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1  Thank dhez08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Far East Hotel, responded to this reviewResponded July 28, 2013

Dear dhez08

Thank you for your comments and we do apologise if fried rice was not available on the day of your stay as we do change the menu to ensure sufficient choices for our guests. On a different note, we are happy to learn that you are satisfied with our service and look forward to welcoming you again to our hotel on your next trip, hopefully for a longer stay period.

Regards
Eric Cheng
General Manager

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Reviewed June 20, 2013

We were in Macau and been organising to book at Silka on the way to HK. On their website you get a 10% discount if staying for 2 days. The website went frozen eveytime we try to book. So we thought we would go there instead. We went to the Reception and this lady seemed to be upfront and told us no discount, although we said that on their website they have 10 percent discount.. I explained our predicament, no she won't listen and she was just like a robot with all the figures on her head. We didn't bother to look elsewhere, as my partner was down with flu. I think this is wrong advertising. Make sure you put front in line people who are friendly and not square faced people who are like robots. At the time of our stay there was a strong smell of chemicals in the hallway... When we checked out a young guy was very friendly and answered all our queries. Not that girl who doesn't fit in. I wish I looked at her name badge.

  • Stayed: June 2013, traveled as a couple
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Thank erlinda45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom at Silka Far East Hotel, responded to this reviewResponded July 1, 2013

Dear Erlinda45

Please do accept my sincere apologies over the incidents relating to your website experience and at point of check-in.

We will definitely look into the areas as highlighted and trust that you will accord us with another opportunity to prove our services to you again when you are next in Hong Kong.

Regards
Eric Cheng
General Manager

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Reviewed June 19, 2013

PROS:
1. Perfect location. (walking distance from the Tsuen Wan MTR) -- BUT far away from important tourist destinations in hongkong.
2. Small/compact and clean room with large window.
3. In room wifi/safety vault/mini fridge/hair dryer and electric kettle.
4. Quality of supplied toiletry quite good.
5. Knowledgeable and english speaking receptionist around the clock.
6. Currency conversion facility.
7. Free use of desktop at level 6 (common-dining level)

CONS:
1. Rooms and attached toilet too small (but OK for business use).
2. Issues with smoking and non-smoking floor. (have to be very particular about this choice, though still not sure where to put this request while making the booking)
3. Rooms with double bed and twin bed get messed up, when booked online (agoda in my case)
4. Rates vary if breakfast is included or not (again booking has to be done carefully)

Room Tip: Be specific about the choice: 1. Smoking/non smoking room 2. Twin bed or double bed room. 3. Is b...
  • Stayed: May 2013, traveled on business
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Thank Sourav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom at Silka Far East Hotel, responded to this reviewResponded July 1, 2013

Dear Sourav

A 'happy camper' is one who enjoyed their stay and leave us with good memories. My team and I are happy to learn that you are a 'happy camper' and thank you for sharing all the positive vibes with us on TripAdvisor.

We look forward to being of service to you on your next visit to Hong Kong.

Regards
Eric Cheng
General Manager

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Reviewed June 11, 2013

My husband and I stayed at the hotel for 3 nights last June 7-10. Tip: request for a non smoking room with windows which we did. We were assigned room 1509 and it had fast WIFI, window and was clean. Except for the bathroom tiles which were stained, everything was perfect. It also happened to be my husband's birthday and we were surprised to find chocolates and a card waiting for him at the hotel when we returned! The location is a bit far but for a budget hotel, I think the pros still outweighed the cons.

Room Tip: request for: non smoking room, with windows, preferably higher floor
  • Stayed: June 2013, traveled as a couple
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2  Thank torin1278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom at Silka Far East Hotel, responded to this reviewResponded July 1, 2013

Dear Torin 1278

Thank you so much for your positive feedback pertaining to your recent stay with us. We have shared your comments with our team members and certainly comments such as us are the very elements that motivate us to go the extra mile to ensure customer satisfaction.

Please convey our warmest birthday wishes to your husband once again and we look forward to being of service to you on your next visit.

Warmest regards
Eric Cheng
General Manager

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Reviewed June 10, 2013

the room 10sqm/low ceiling with window really meant only for single person just like in japan
but if you want to save money 2 person is fine
good shower, water splash out everywhere in the bathroom and that is fine
just let it splash and enjoy the rain shower
no need to use the shower curtain unless you wanted to
thats the trend of most 3 star hotel especially in bangkok/phuket
toilet flush is good, complete toiletries,
good airconditioning (freezing cold, i like it very match) with matching light but NICE WARM COMFORTER
the good airconditioning compensate the 10sqm/low ceiling guest room
free wifi is fast, my son luv it
simple breakfast is tasteful except for the noodle, its tasteless
when we arrive, check-in was a little traffic
the counter staff who assisted us was a bit in a hurry
but that does not compensate her efficiency
in fact IT RUIN THE HOTEL NAME
i saw a guy in suit we both went inside the elevator
did not know he is the manager
my son told me he is the manager
so for succeding nights eveytime i want to inquire and needed something, i personally want to talk to him
he has the attitude of a well rounded hotel manager
as he listen well to what i am explaning about
thats the kind of personnel we need in a customer related job
4 stars thumbs up to Mr Mak (saw it in his name card)

for any customer related job, any complain coming from guests, all these personnel heared it all and they dont care
but Mr Mak pause and listen attentively to what i am trying to say (thats a very good job)

overall even the hotel is all minimalistic in size
they got a very good interior designer and architect, thumbs up

  • Stayed: June 2013, traveled with family
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1  Thank nochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl, Director of MarCom at Silka Far East Hotel, responded to this reviewResponded July 1, 2013

Dear Nochi-san

Being in the hospitality industry, it is certainly very important to us that our guests leave with happy memories of their stay. We are elated that you have enjoyed your experience at Silka Far East and that our team members have surpassed your expectations in service delivery.

Thank you very much too for the nice compliments accorded to our F & B, cleanliness of our rooms and most importantly, on the positive attitude of our team member, Mr Mak as well as the interior design of our hotel.

Regards
Eric Cheng
General Manager

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Additional Information about Silka Far East Hotel

Address: No.135-143 Castle Peak Road, Tsuen Wan, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsuen Wan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #210 of 721 Hotels in Hong Kong
Price Range: $51 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silka Far East Hotel 3*
Number of rooms: 240
Official Description (provided by the hotel):
Silka Far East, Hong Kong is a value hotel located in Tsuen Wan, a bustling bay in Hong Kong. The hotel has 240 rooms offering a fuss-free, comfortable and safe stay at affordable prices. The hotel is within walking distance from the Tsuen Wan MTR, City Landmark and other shopping malls, commercial and recreation areas in the district. Complimentary in-town shuttle bus service is available for your convenience. ... more   less 
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Also Known As:
Dorsett Far East Hong Kong
Hotel Dorsett Far East
Silka Far East Hotel Hong Kong

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