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Novotel Citygate Hong Kong
Ranked #55 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed February 7, 2011

We stayed one week in the Citygate Hotel thanks to prior research on Tripadvisor and we are very happy we did it! The hotel is half an hour away from downtown Hing Kong but because of the phantastic MTR-system it never felt if we where located far away. Also the near location of a great shopping arcade and de Ngong Ping 360 cable car helped a lot that we never felt isolated from Hong Kong itself. Rooms are very trendy.
Breakfast and dinner in the hotel where also great as well as the friendly staff. The only negative point I have is the lack of free Wi-Fi in the rooms itself, like I am used to in New York hotels. You can only avail of pre-paid Wi-Fi in the main lobby and I think this facility should be made freely available to guests in these digital age.
But definately we will return to the Novotel Citygate next tim we visit Hong Kong.

  • Stayed: February 2011, traveled as a couple
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Thank TheTroubleshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,964 - 2,970 of 4,208 reviews

Reviewed February 6, 2011

Great hotel,brilliant location and staff very helpful

  • Stayed: January 2011, traveled as a couple
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Thank Kiwi09Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
Singapore
2
Reviewed February 5, 2011

  • Stayed: January 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Macau
23
Reviewed February 4, 2011

We choose this hotel because it is very close by the airport and offer complimentary shuttle bus to the airport. The rooms were nice and we were arranged a connected room. That's the credit to the room division team.

However, when I asked the front office agent for assistance (for example: a lubricant for my suitcase). The agent refused to assist and when I pushed him a little bit (to tell him what should he do further to assist a customer as I also work in the hotel industry). Unfortunately the agent just ignored my request and the experience was bad.

Another confusion of the hotel is the bathroom design in the room. How come there is a bathtube in a twin bed room but in the king size bed room there is only shower but no bathtube?

Overall the experience was fine but if the staff in the front office can be more customer-oriented then it will make the whole experience a different!

  • Stayed: January 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2011

Late arrival and late departure meant the location near the airport was ideal - and free transfer bus too. Only 2 nights, but as we'd "done" the centre, trip up cable car and by local bus to Tai O gave us enough to do (and to help avoid spending in the adjoining shopping centre). Paid extra HK$700 for late 7pm check-out.
Buffet good but less choice than Nathan Rd Novotel, but also fixed menu options in separate room. Both with price reductions for residents.

  • Stayed: December 2010, traveled as a couple
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Thank wartling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2011

Was here for a night's stay. Conveniently located close to the international airport, Disneyland and the Ngong Peng outdoor attraction. Well connected to the subway station and Citygate outlet mall. Outdoor pool looks great, and I would consider to return during the summer.

  • Stayed: November 2010, traveled solo
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Thank live&dive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
London
1
Reviewed January 26, 2011

Great place to stay but a little too expensive but so is every hotel in HK. Excellent location, adjacent to the mall and close to MTR. Shuttle bus service was excellent.

  • Stayed: January 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
Price Range: $128 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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