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“Excellent hotel near hotel”

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Novotel Citygate Hong Kong
Ranked #55 of 716 Hotels in Hong Kong
Certificate of Excellence
South Perth, Australia
Level Contributor
164 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Excellent hotel near hotel”
Reviewed March 15, 2014

We stay at this hotel whenever we have a morning flight out of Hong Kong. It continues to be an excellent hotel with a good shuttle bus service to and from the airport.
It is located in a big complex which includes an MRT stop and the Citygate "outlet" mall shops and also the gondola ride over to the big Buddha - all on Lantau Island.
We stay club or horizon level so have access to the facilities offered at this level of accommodation plus being located on the top floors with a great view over the harbour area and the airport in the distance. Accommodation is continuously renovated so we always come back to a refurbished room. An excellent Breakfast is in the restaurant on the ground level and included with horizon level accommodation.
The staff are all well chosen and very helpful.
Only negative were other guests shouting into their mobile,phones up in the Horizon club when the rest of the guests were talking softly.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mayaPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,807 reviews from our community

Traveler rating
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    1,486
    347
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    36
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Townsville, Australia
Level Contributor
173 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 15, 2014

We had a stop over in Hong Kong recently and were fortunate to stay at this lovely hotel. We caught the shuttle from the airport and returned on the shuttle the next morning which was very punctual and quick.
The room was executive quality, super comfortable and quiet. The Nespresso in the room was a wonderful surprise. The reception staff were super efficient and had us checked in within a minute.

Room Tip: Super efficient staff and wonderfully comfortable.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leanne1364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean City, Maryland
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed March 14, 2014

We arrived from Beijing with an overnight stay before heading back to Thailand .

The pros ; Great breakfast buffet if included in rate
Free transportation to and from airport
Clean modern environment

The cons ; Overpriced for what you get especially in Executive level , not worth the extra money in my opinion , poor food choices in Club mostly cheese and fried food .
Bathroom is a weird layout and small , you will see what I mean if you stay here
You wont feel like you are in Hong Kong much less China if you stay here for any other reason except transfer in to an early morning flight or late night and don't want to go into Hong Kong

Room Tip: Good airport hotel
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review, March 15, 2014
Dear Traveller,

Thank you for your review of the hotel. I am pleased to learn that you enjoyed your stay in the hotel and that you liked the clean modern facilities and the great breakfast on offer. I am also pleased to read that you thought that the hotel was a good airport hotel. I am however, sorry to hear that the Premier lounge did not meet your expectations.

The hotel does have a number of different rooms available, many of which have a different bathroom layout. There are Suite rooms which provide bathrooms with separate shower and bath which may be more suited for your needs. I would encourage you to book this room when you are next staying in Hong Kong.

We look forward to the opportunity of welcoming you back to the hotel soon.

Kind regards,

Luke Harris
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014

If you want to go to Disneyland and Nongping, this is the perfect location for your stay in Hongkong. Free shuttle bus to/from Airport, nearby MTR station and big outlet for shopping. List this hotel for your next stay!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Orra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Citygate Hong Kong

Property: Novotel Citygate Hong Kong
Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#50 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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