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“Great Location”

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Novotel Citygate Hong Kong
Ranked #50 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed December 25, 2013 via mobile

5 minutes to the airport. There is a free and frequent shuttle service (every 15 minutes). Direct access to Tung Chung MTR, 30 minutes to Hong Kong Island. Our room is clean and modern with a mountain view. It is adjoining to an "outlet" shopping mall.

Stayed: December 2013, traveled as a couple
1  Thank Rohaizan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,813 - 1,819 of 4,158 reviews

Reviewed December 22, 2013

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank valenleesg
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 22, 2013

love the room and its view! must stay hotel option if you are looking for a hotel near HK disneyland and want a cheaper room. have free airport shuttle provided. also directly connected to city gate shopping mall - added bonus. :)


  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

Convientely located next to Citigate Outlet Mall in Lantau Island, it is about 5-min drive from Hong Kong International Airport. There's complimentary bus shuttle service to/from the airport and passengers can spot the shuttle concierge after exiting the arrival hall.

The hotel's interior design was amazing and it has peaceful outdoor bamboo garden and parks. Staff were friendly and efficient. The room was absolutely clean and modern but may not be a good choice for friends or families as the bathroom was totally see thru.

The hotel also has direct access to Tung Chung MTR Station via Citygate Outlets and it takes about 30 minutes to get to Hong Kong Island. You can get plenty of food and do a little bit of shopping at the mall. Great for transits!

  • Stayed: January 2013, traveled solo
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Thank stavrosting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

While the more expensive of the airport hotels Novotel Citygate has the bonus of an outlet shopping mall which is directly accessible from the hotel lobby. Rooms are small, but modern and comfortably appointed. The breakfast buffet offered a good selection of options, but was cleared away very promptly at 10am (weekday)

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Kiwiexplorer27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Zhi Z
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 17, 2013

Stayed at this hotel from 5 to 7 Dec.

PROS:
- Convenient location, linked to Citigate outlet where u can spend a whole day shopping
- Modern decor & rooms, interesting storage concept to minimise space wastage
- Friendly & very helpful bellboy & shuttle bus driver
- Free shuttle bus to airport (5min drive away)

CONS
- Room was too cold. Even at the warmest temperature of 26 deg C, the room was still too cold for my liking
- Room & bathrooms were too cramped but that's probably the situation in most HK hotels.
- There's no door or wall to separate the washing/bathroom areas from the bedroom
- A bit pricey at S$300+ a nite

TIP
- If u are travelling to this hotel from HK mainland, be prepared for a longggggggggg & expensive taxi ride as this hotel is really quite far from the main city area.

  • Stayed: December 2013, traveled with family
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Thank autrumn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded December 18, 2013

Dear autrumn,

Thank you very much for taking the time to review your recent stay at Novotel Citygate.

I am delighted to hear of all your positive comments and feedback in regards to the staff, room design and complimentary shuttle service to Hong Kong International Airport.

I am sorry to hear that you had difficulties getting the room to the desired temperature to meet your needs; kindly let us know if you are experiencing problems for future visits so we can assist in ensuring a comfortable setting.

Our open design bathrooms have been a very popular and unique feature of Novotel Citygate; we do however have rooms with a more traditional enclosed bathroom to meet differing preferences and this perhaps may be requested in advance for future visits should it be more to your liking.

Our hotel is located approximately 5 minutes drive from Hong Kong International Airport and is located in Tung Chung; connected to Citygate Outlet Mall and the MTR railway station. As you correctly pointed out we are not a downtown hotel, however our location and connectivity to the MTR means that you are two stops away from Disneyland and can be in Kowloon or Hong Kong Central in 26-30 minutes respectively.

Once again, my sincere thanks for your feedback and I hope that you consider to stay with us again when you are next in Hong Kong.

Yours sincerely

Nicholas Cullum
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
Price Range: $131 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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