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“Stay at Novotel Citygate”

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Novotel Citygate Hong Kong
Ranked #57 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed December 5, 2013

  • Stayed: November 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Kok Hoe O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Reviews (4,045)
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1,747 - 1,753 of 4,045 reviews

Reviewed December 3, 2013

Stopover for 2 nights. Shuttle from airport was smooth.
Check-in a breeze. Thanks Amy at front desk.
Concierge: Max and Allan--great guys. Thanks for carrying the luggage to my room and getting a working adapter.

Had a nice room with view. Convenient location for everything.
Visited the Tian Tan Big Buddha and surrounding villages.
Visited the Tai'O fishing village.
Food at the food court was great.
Pool area was relaxing.
Nov 15 to 17 2013.

  • Stayed: November 2013, traveled solo
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1  Thank fridamillay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

I stayed in the hotel for 4 nights 28/Nov-02/Dec and i found that the service provided was poor.

1. I was having 4 luggage piece and while checking out - There was nobody to load them into the bus/taxi. I asked at reception and i was told someone will assist in few min and nobody turned up for 5min.

2. There was shuttle departing every 15min to airport. I decided to take 9:30 shuttle and my flight was at 11AM. It was 9:35 and when i asked reception, I was informed that it's only for air crew today and staff informed me that i should wait for next shuttle at 9:45 AM and rush in airport. It was disappointing and I had to take taxi to airport given it was already late for the flight.

3. Service provided was not upto the mark.

Overall, it was disappointing exp and I hope services can be improved.

Room Tip: Please be careful while using shuttle. Keep 30-45min in case you shuttle is dedicated for air crew o...
  • Stayed: December 2013, traveled with family
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Thank AGOyster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded December 4, 2013

Dear Traveller,

Thank you for taking the time to provide a review of your recent stay at the hotel. I am disappointed to learn of your experience and apologise for the level of service provided by the Front Office team. We have also received your feedback directly at the hotel via email and our staff are following up on the points you have raised and will reply to your email directly.

I hope you will provide us with the opportunity to welcome you back to the hotel when you are next in Hong Kong.

Kind regards,

Nicholas Cullum
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

Nice Stay.It's my first time and I had so much satisfaction.Foods are great at premier lounge.Good ambiance.No hassle on check out time.Very good location for shopping and sight seeing.Very relaxing.I highly recommend this place

  • Stayed: November 2013, traveled with friends
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Editha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Jonathan S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 1, 2013

This hotel is extremely convenient to the airport and the hotel runs a free shuttle bus for guests. If you stay in an Executive Premier room, you get complimentary access to a lounge that serves drinks and light refreshments, which is all you want if you arrive late, plus other services. The staff were excellent, especially the Assistant General Manager.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank 199Golftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Thassan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Hong Kong
#39 Family Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#53 Luxury Hotel in Hong Kong
Price Range: $137 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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