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Novotel Citygate Hong Kong
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Reviews (4,323)
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Reviewed October 19, 2012

Frankly, we have stayed at many better Ibis hotels than this Novotel, and several much better HK hotels for half the price.

We chose it because we needed a good one-night stopover, in September 2012, between two intercontinental flights, but our stay did not coincide with the good reviews we read. Perhaps all those people bought the executive package, where things must be very different on another floor.

We arrived in HK airport very tired and looking forward to a night of comfort. First problem was finding the shuttle bus. I asked twice, clearly, at the Info desk, and the lady was definite about the number of the bus bay for this hotel. After about 15 minutes in the sweltering heat, we realised that number must be wrong, and eventually found the shuttle bus by watching all the multitude or shuttles, then running with heavy baggage to just catch it. Some hotels have paid for a sign on their bus stop, but not this Novotel.

The check-in desk was a bit evasive about the advertised business centre, which I needed for finalising some things online and printing a few things like onward boarding passes. When I went to the centre about 8:30 pm, there was a sign apologising that it was closed then redirecting back to check-in desk. I was too tired to face all the run-around.

Then we went to look at the adjoining 'outlet' shopping mall, but 2 problems: they were nearly all upmarket fashion shops, with almost nothing useful for travellers; but anyway they were closed, unlike most HK shops.

So back to the room for a refreshing shower. The room looked jaded but we didn't care provided everything worked. Started shaving in the basin but the plug was stuck! Thought about just leaving if full, but called reception. A jovial lady did arrive quickly and pushed and punched the pipes and basin. Then into the shower, which incredibly for an Accor chain hotel was flimsy, low-flow, with awkward shower curtain in the bath.

Off next morning on the shuttle bus to look for breakfast at the airport, since the hotel's breakfast didn't start in time for our flight.

Not the worst hotel we have stayed at. For example, it was clean. But not remotely comparable to the many Novotels at which we have stayed over the years. Our next night at the Mercure at Tegel airport was absolutely excellent by comparison, for about half the price.

  • Stayed: September 2012, traveled as a couple
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1  Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this reviewResponded October 21, 2012

Thank you for taking the time to write a detailed review on Tripadvisor.

We are very sorry for the disappointment on various issues which you have encountered in regards to your recent stay at Novotel Citygate Hong Kong.

We would certainly review each point in detail with our team, relating to our hotel operations to ensure that we continuously improve our services and standards in our hotel.

We wish you all the best and look forward to seeing you again in the near future.

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2012

  • Stayed: October 2012, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2012

  • Stayed: October 2012, traveled solo
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 18, 2012

It's my 2nd time staying in this hotel, it's a nice one as always, with sophisticated amenities, and good location for us to go shopping. One disappointing thing was during check-in we were given wrong room number that was still occupied by other guests, and we had to drag our bags down to our original room due to this mistake. Other than that, everything was OK.

  • Stayed: October 2012, traveled with friends
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Thank wijayam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

  • Stayed: October 2012, traveled on business
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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