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“Great location”
Review of Xi Hotel

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Xi Hotel
Ranked #153 of 729 Hotels in Hong Kong
Reviewed February 2, 2014

The location of Xi hotel is great - 5 mins from the waterfront, and next to Tsim Sha Tsui's bustling shops, restaurants and metro. Yet because it is off the main streets it is quiet enough for a comfortable sleep. The room was small, but we doubt this was much different to other hotels in the area. We were a family of 4 so sleeping was tight (the double bed is a standard double, so, despite the fact the hotel doesn't charge for under 12s extra bedding is really needed). Breakfast was good with a selection of filled buns available, along with a few cereals, bread, eggs and sausages.

We had a problem getting transport to the airport because the morning staff forgot about the new years parade, which would make getting a taxi near impossible! The evening staff were excellent though and managed to find a taxi willing to (somehow) reach the hotel. They dealt with this problem efficiently and nicely!

  • Stayed: January 2014, traveled with family
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Thank Sunjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded February 3, 2014

Dear Valued Guest,

We would like to take this opportunity to thank you for choosing to stay at Xi Hotel for your recent trip to Hong Kong.

On behalf of the management, we were delighted to receive your comment. Your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 - 133 of 358 reviews

Reviewed January 27, 2014

A standard hotel, moderate cleanliness and services. When checking in I got given the wrong room number so was trying to get into a room that was already occupied...a bit awkward when they opened the door!!! Subsequent to this I didn't find the service that great. Breakfast had minimal selection. Excellent location and great to have an ipod docking station in the room.

  • Stayed: January 2014, traveled solo
    • Value
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Thank Charlotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded February 3, 2014

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay for your recent visit to Hong Kong and for taking the time to post your feedback with us. We were disappointed to read your review and would like to extend our sincere apologies to your disappointment and the inconvenience caused.

We truly appreciate your valuable feedback to our hotel so that we can do whatever possible to make improvements for our guests.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay. We look forward to having another privilege of welcoming you back again in the near future.

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

The rooms in Xi are small but the bed is comfortable and it is clean. The street is quiet so you won't hear a lot of city noise. Convenience stores are also open nearby. The bathrooms are small but hot water is available and the bath wash provided smells nice. It's walking distance to i-Square mall and there are many good restaurants nearby. Our room came with free breakfast but we didn't wake up early enough to enjoy it. Overall a good experience.

Room Tip: Bring universal adaptors for the electrical outlet.
See more room tips
  • Stayed: November 2013, traveled with friends
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Thank Noreen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded February 3, 2014

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to hear you enjoy your stay.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

We had a pleasant three days at the Xi hotel last week. Our room with its ensuite shower room was clean and adequate in size and not overpriced compared to other hotels we considered. The beds were comfortable. Its location is excellent. Everyone did their best to make us feel welcome. The breakfast was rather basic in choice but plenty of it. My one complaint was the poor command of English of almost all the staff. As it appeared that the bulk of guests were Chinese that omission is perhaps understandable. San77Ro's comment about the nightclub is valid. We did not suffer as our room did not face Minden Avenue but the German couple in the room next door whose room fronted that street did remark at breakfast about the noise.

Room Tip: Avoid rooms facing Minden Avenue. The higher the better.
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Ajmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded January 14, 2014

Dear Valued Guest,

Thank you for choosing Xi Hotel as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on internet.

We have noted your valuable feedback on the command of English of our staff. We will certainly enhance the customer service skills and language ability of our staff through training to ensure our services is consistently maintained in high standard. We will make every effort to seek continuous improvement in serving our customers satisfactorily.

On behalf of the management, we were delighted to receive your comment. Your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.


Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014 via mobile

It I standard hotel, moderate cleanliness, not much selection of breakfast but easy access everywhere since MRT near by and surrounding by shopping malls. Arub Night club near by a bit noisy when walked pass at night butility made the street not too quite to walk.

Stayed: June 2013, traveled with friends
Thank MinieNi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded January 14, 2014

Dear Valued Guest,

We would like to take this opportunity to thank you for choosing to stay at Xi Hotel for your recent trip to Hong Kong.

On behalf of the management, we were delighted to receive your comment. Your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Customer Service:
The hotel has excellent customer service. Prior to my stay, I emailed the hotel numerous times asking about transport and other information. They were very patience and answered all my enquries within two or three days. They also accommodated to my room requests. The staff were courteous and always smile. Check-in and check-out were fast. However, they do not provide porter services. As I was travelling with two kids, it was a hassle to bring our luggage to our room. I hope that the management considers having porter services.

Location:
The hotel is located next to a mall, K11, which is connected to the MTR. It is less than 2 minutes walk. There are two Halal restaurant near the hotel but prices are not that cheap. We paid about SGD$10-$15 per person for a simple meal. 7-11 is also around the corner. There's a bar opposite the hotel and there's commotion EVERY night up till 4 to 5 am. Even though we stayed on the 13th floor, we could still hear people shouting. The noise didn't bother us or my infant. So if you are a light sleeper, either request for higher floors or request for a room facing away from Minden Avenue.

Room:
Most hotel rooms in Hong Kong are small. Although the room is small, it could fit an additional bed, 3 big luggage and a pram. But it can be quite cramped at times as there were four of us in the room. The bed is comfortable, no bed bugs but the pillows are too soft. I didn't ask the hotel if they have other types of pillows. The toilet is average but clean. I'm quite particular when it comes to toilets so having a clean one was definitely a plus point. The room has a portable heater and dehumidifier as well.

In general, I like staying at the hotel. I'm not the type of traveller who stays in the room to relax and enjoy all the room services or hotel amenities. So if you are looking for a place just to rest, then Xi Hotel is the place for you. If you want luxury, then look for other hotels.

Room Tip: Request for high floors and rooms facing away from Minden Avenue.
See more room tips
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Hafidzah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded January 14, 2014

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location. We also have noted your constructive feedback on porter service. We will make every effort to seek continuous improvement in serving our customers satisfactorily.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Location is very Good. very near to MTR.
Very clam & Neat.
Breakfast is very baisc, almost every day is same basic breakfast. it inlcude on room rate.
I will recomand to family.
We are very happy with room & services.
Internet is free

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
1  Thank Ragavan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Xi Hotel, responded to this reviewResponded January 6, 2014

Dear Valued Guest,

Thank you for choosing Xi Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor.

We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location. We truly appreciate your valuable feedback on the breakfast issues related to our hotel so that we can do whatever possible to make improvements for our guests. We have taken immediate action to ensure our breakfast service is consistently maintained in good standard for our customers.

We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success.

Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable.

We look forward to having the pleasure of serving you in the near future.

Thank you,

Paul Lam
Hotel Manager
Xi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Xi Hotel

Address: No.7 Minden Avenue, Tsim Sha Tsui, Kowloon, Hong Kong, China (Formerly The Minden Hotel)
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #153 of 729 Hotels in Hong Kong
Price Range: $103 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Xi Hotel 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Xi Hotel offers guests an embodiment of style, luxury and convenience while serving visitors at a more coveted level of quality in service and accommodation. Located at an area which occupies the heart of Tsim Sha Tsui, Xi Hotel will revive the fine art of hospitality.With an emphasis on artistic flair, Xi is perfectly located for shopping and leisure and art appreciation . Xi is also popular among business travelers with all rooms fully equipped to meet various business needs. Either you want a night out in the vibrant city or to stay in and relax in one of its chic, contemporary rooms, Xi can offer it all.Xi perfectly reflects its Chinese characters - heart and happiness - in its service and amenities. From classically-appointed furniture to contemporary art, every corner of Xi radiates an asian flair while staff enthusiastically caters to every wish the guests may have. Your pleasure in staying in this stylish boutique hotel is the hotel's honour as well. ... more   less 
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Also Known As:
Minden Hotel Hong Kong
Minden Hong Kong
Xi Hotel Hong Kong

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