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Essar71
Bengaluru, India

Very well located hotel within easy reach of everything

4.0 of 5 bubblesReviewed Oct 27, 2019via mobile
Located on Des Vouex Road/Water Street, it is a good 4 star hotel which is very accessible to everything - 7-11 and Circle K right next door, few minutes walking distance to 2 MTR stations, SYP and HKU, surrounded by a smorgasbord of amazing restaurants that SYP is well known for, bus/tram stop just in front of the main entrance, taxis available anytime, all day - in sum an excellently located hotel in HK. Highly recommended.

Rooms are big by HK standards, and lifts are never too crowded. Breakfast buffet could have been better in terms of spread. Note that the restaurant doesn't serve lunch or dinner, but that's a blessing coz you get to try out the restaurants around.
Date of stay: October 2019
Trip type: Traveled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Rooms Division Manager at Best Western Plus Hotel Hong Kong, responded to this review
Responded Oct 27, 2019
Dear Essar71,

Thank you for your precious comment and good to hear that you had a pleasant stay at Best Western Plus Hotel Hong Kong.

We will retain our service standard and also we will review our selection of buffet breakfast to meet your expectation.

Once again, thank you for staying at Best Western Plus Hotel Hong Kong and we hope we could serve you in a very near future.

Best Regards,

Tony L
Rooms Division Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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52 - 57 of 1,369 reviews
Reviewed October 7, 2019

Overall is good at this really price on that night.
But the room is not decorated enough and need innovation. The lighting is too dim, don't have a ceceili light. Should have a option for guest to turn up the brightness of the room.
Service and location was very good.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank tristanmcvey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded October 8, 2019

Dear tristanmcvey

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 30, 2019 via mobile

Due to unsettled situation in HK, the hotel price is real cheap for a suite. A not too bad choice for the suite, the hotel though old which was Ramada in the past still maintains the same style. Reminiscing the good old time.

Date of stay: September 2019
Trip type: Traveled with friends
2  Thank Joel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded September 30, 2019

Dear Joel H

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 11, 2019

I booked the hotel on the first week of Sep. The hotel location is really good, there's the tram station in front of the property and 3 minutes to the entrance of the MTR station. However, the property is really old and need a renovation. The carpet in the room smell dusty and the toilet is really old.

The service here is somehow acceptable but i expected much more from a branded chain hotel

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Pathorn T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded September 11, 2019

Dear Pathorn T

Thank you for your recent visit at our property and your time to share your stay experience. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 10, 2019

Location is accesible with commuter buses is just around the corner. The fruit stand infront sells cheap fresh fruits. The hotel is just a ride away from bus to the pier to ride to Kowloon for shopping. However, only few speaks english in tje hotel vicinity. Very hard to ask for directions. When we returned back to the hotel after our going around Hong Kong, we had a hard time finding our hotel through a maze of inroads.
For cheap room rate, we had a great room and amenities with a great view of the bay.

Date of stay: October 2018
Trip type: Traveled as a couple
2  Thank Barney_Barnz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded September 11, 2019

Dear Barney_Barnz

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 27, 2019

Enjoyed the Best Western Plus very much. Great location, friendly and helpful staff and some much-welcomed air con!

Only reason I didn't give 5 stars was because the hotel felt in need of some modernising.

Date of stay: July 2019
2  Thank fizzyfizz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded August 28, 2019

Dear fizzyfizz

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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