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“Home from Home” 5 of 5 bubbles
Review of Kew Green Hotel Wanchai Hong Kong

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Kew Green Hotel Wanchai Hong Kong
Ranked #67 of 713 Hotels in Hong Kong
Certificate of Excellence
Manila, Philippines
Level Contributor
1 review
“Home from Home”
5 of 5 bubbles Reviewed December 16, 2013

Have Stay at Metropark Hotel Wanchai Hong Kong a few times this year 2013.
Experiences A1 .......... Location , Staff , Rooms , Food , all excellent.

Have Stayed in Hotels over 22 Years now and this is my number one Hotel for my Accommodation in Hong Kong , Service is very professional right across the board. 10/10

We do business in China so we travel every 6 Weeks into Hong Kong , Metropark Hotel is our Home from Home .

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oceanside05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 16, 2013

This was my second stay at this Hotel. Both times I have been very happy with the rooms, and the staff were both charming and helpful. Renovation work was taking place on both trip, but the hotel had managed to limit the impact of this work so I hardly noticed. No hidden charges on the final bill which has happened to me at other hotels in Hong Kong. Note that the local area feels a bit seedy after dark. MTR is 5 minutes walk away. The hotel is not cheap, but this is Hong Kong. Not a problem but on the second trip I booked with a special room promotion offer, but did not notice any improvement over the first trip. Maybe I was just lucky on the first visit....

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank whyNewScreenName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zhongshan, China
1 review
5 of 5 bubbles Reviewed December 15, 2013

We were only for a short stay in Hong Kong this time, and the first time in this hotel. The service of the friendly staff is fantastic. The room design and decor is something special. Very stylish and convenient. The location is very convenient, with the MTR station only minutes away. We will definitely be back.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andreas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 15, 2013

The past week me and my husband we stay for 7 nights in Hong Kong at the MetroPark Hotel in Wanchai.
I will recommend this hotel while you stay in Hong Kong. Perfect location in the hearth of Wanchai district, close to market, shops, restaurants, you can feel and live the vibe of the city 24/7. The rooms in the hotel are big and clean. Bathroom big and funtional.
The personal fo the hotel are really kind and helpful. They all spoke (of course) asian languages (chinese, japanese etc) english but also spanish,italian,french.
Special note to Raquel and Ana that were specially attentive to us and treat us like Family, something that you truly appreciate once abroad. We saw this treat from them with the other guests, a real touch of warm and kindness... Thanks!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Z T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 12, 2013

Dear Metropark Hotel team,

It was a pleasure lodging at the Metropark Wanchai !
The location is good and the facilities are ok, but more of all the staff is just great!
Helpful, kind , polite and knowledgeable with any question or request – a real customer experience.
I would like to address especially with the front desk lady – Raquel who was just awesome !!!
Raquel had a lot of patient with our party (all six of us) , a worm welcome as well as great city tips for the first times @HK.
She is a keeper!

Will be glad to return and stay at the Metropark Wanchai in the near future.

Best Regards,
Ronen.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonenKot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

I last stayed here 12 months ago and decided to give them another chance. I had a few suggestions and they were taken notice of. I was upgraded from Executive to Executive Spacious. Room colour and decor very nice. Few fiddly problems quickly attended to. Location for MTR, shopping and Star Ferry excellent.

Room Tip: Ask for high floor to lessen traffic noise. Good selection of pillows available.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChrisArmSinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 8, 2013

The hotel location is awesome, very conivenience with 2 minutes walking distance to the subway station, one station distance to the shopping centre location, and lots of transportation for you to choose. Several things give us both bad and good impressions.

Worst Room Arrangement is the first bad impression to us after our arrival. Before we booked a Executive Room as staying, but as I check-in the hotel in the evening, We were informed there's no such room type available due to fully occupied, and wonder can we stay in another room type and change back to us tomorrow !! WHAT?? We just can't believe we could hear such answer from a 4-Star Business Hotel !! And we only can accept it as there's no other choices for us!!

After this disaster likely problem, the next night, we went to the lobby to seek for directions to visit a restaurant in Kowloon side whom is suggested by our friends. We were hauled by a female foreign manager; and that's what the next disaster began, she just keep finding & finding on the map and the compute, definitely not familiar to Hong Kong; a young boy standing next to her saw this after a couple of minutes stepped forward and try giving this manager a hand by trying to point out on the map, this manager JUST PUSH AWAY HIS HAND replying with a bad manner, "NO, I CAN HANDLE THIS" and keep searching....after a few more minutes, she gave us the address, and then we went there by subway as her suggestion; unfortunately, it's NOT THE RIGHT ONE, and we're very disappointing about this.

After dinner, we went to the 7-11 to buy ourselves a HK local sim-card (in case we could call for aid), but we were unable to use either for phone call nor the 3G network. So we back to the hotel, ask the reception for help, but no one can fix it until the same young boy (afterward we knew he is the Concierge called Eagle) appeared and helped us solved it within seconds with a detail explanation and also the correct address of the restaurant we looked for; since that, we kept finding him ask for his advice and direction for the next few days

We have no chance to say goodbye to him before our departure as next day we checked out to another hotel in the morning. EAGLE~THANKS FOR YOUR HELP!! YOU ARE A REALLY HELPFUL & GREAT CONCIERGE!!

Room Tip: Higher floor to avoid traffic noise. Ask for room cleaning service at the lobby if you want to have...
See more room tips
  • Stayed November 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gabriel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOperations, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this review, December 10, 2013
Dear Tripadvisor member –Gabriel C

Thanks for sharing your comments on Tripadvisor.com and the good words about Eagle. He was so pleased with your compliment when he realized it.

The comments have been brought up for immediate review and we would like to apologize for the blunder of room assignment at the Front Desk and the inaccurate information given by our manager. She is very particular over her job and has often received praises for the service she provided to the guests, we regret that she reacted defensively this time in order to get things done. Please rest assured that proper training would be stepped up so as to avoid it from happening again

Hoping this stay would not jeopardize your intent to return to us, and we look forward to the chance of giving you more pleasure of stay in future. Please contact us at doo.hkwh@metroparkhotels.com for further comment or if we can be of any service to you.

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kew Green Hotel Wanchai Hong Kong

Property: Kew Green Hotel Wanchai Hong Kong
Address: 41-49 Hennessy Road, Wanchai, Hong Kong, China (Formerly Metropark Hotel Wanchai Hong Kong)
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#60 Business Hotel in Hong Kong
#61 Luxury Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#77 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kew Green Hotel Wanchai Hong Kong 4*
Number of rooms: 173
Official Description (provided by the hotel):
An ideal accommodation that is both central and accessible, Kew Green Hotel Wanchai Hong Kong (Formerly Metropark Wanchai) is situated in the heart of Hong Kong's luxury commercial, shopping and entertainment district. In great proximity to the Hong Kong Convention and Exhibition Centre as well as the Mass Transit Railway Station, making it a breeze to get around the city that never sleeps. Each guest room showcases contemporary design with clear ambition for innovations and are equipped with LCD TV, Free Wi-Fi connectivity, electronic safety box, mini bar, central air-conditioning, spacious working desk and more. Our recent innovative installation is the multi-function handy smartphone which provides unlimited 3G data connectivity and also local and international calls for free during your stay. Kew Green Hotel Wanchai Hong Kong (Formerly Metropark Wanchai) beckons as a homely and stylish accommodation option so that your experience in Hong Kong will exceed your expectation. ... more   less 
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Also Known As:
Metropark Hotel Hong Kong
Kew Green Hotel Wanchai Hong Kong

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