You expect nothing less than excellent service when you stay at a reputable hotel brand such as the Four Seasons. This was not the case during our most recent stay.
1. We stayed a total of two (2) nights and on our second night, our turndown service was not done before arriving at our room past dinner. I had to request housekeeping for our turndown which was a little disappointing.
2. There were no bedside chocolates during our whole stay. Again, I had to call housekeeping about this which they gladly sent to us only after my request. I remember during my last stay at the Four Seasons Hong Kong, chocolates were always left by your bedside as a standard operating procedure.
3. I requested for a late checkout the night before our departure. I was told that this was not possible as the hotel was fully booked. What came as a surprise to me was that upon mentioning to front desk that we had five (5) rooms booked for my entire family, they decided to change their minds and gave us a 1 pm checkout time. Did I really have to mention the number of rooms before agreeing to our request? I felt a little offended.
Everything becomes much worse knowing that we all paid approximately USD 900/night for each of our five (5) Deluxe Peak View rooms. It is only natural that one becomes a bit more demanding with the details of excellent service especially if you are billeted at the Four Seasons.
To end on a positive note, rooms are large and very clean.
- Official Description (provided by the hotel):
- On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellence in a city renowned for exceptional accommodations. As part of the prestigious International Finance Centre, it offers unrivalled links to Hong Kong Station, with the famed Star Ferry steps away. In a city known for great dining, Four Seasons Hotel Hong Kong is home to two Michelin starred restaurants - two-star French restaurant Caprice and Michelin three-star Chinese restaurant, Lung King Heen. ... more less
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- Also Known As:
- 4 Seasons Hotel Hong Kong
- Four Seasons Hong Kong
- Hong Kong Four Seasons
- Four Seasons Hotel Hong Kong