We stayed here for 3 nights on the way to Bali and 1 night on the return. The level of service was impeccable with a good number of the staff remembering our name after day 1 on the first visit and immediately on our return visit.
On arrival I realised from the reaction of the reception person that there was an issue with our booking. He quickly spoke to his supervisor, who said "could you bear with us sir for 5 minutes" - about 3 minutes later the problem (wrong room type) was sorted with an upgrade to a suite - how could one complain about that! Terrance who was the supervisor handled the whole situation wonderfully.
I seriously cannot fault the helpfulness of the staff, the quality of the rooms and food. The other plus points are:
- Fabulous view across to Kowloon
- Very handy - next to Star Ferry and IFC Mall
- Two pools with a view and plenty space to relax
- Excellent food and service in the Executive Club and a great place to relax after being out in the heat of Hong Kong in July
Yes it is pricey but I would say it was value for money and would not think of going anywhere else when we return.More
- Free Wifi
- Fitness center