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“Pretty but lacking in views of HK”

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J Plus Hotel by YOO
Ranked #65 of 718 Hotels in Hong Kong
Certificate of Excellence
London
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pretty but lacking in views of HK”
Reviewed November 15, 2012

I loved the designer interior and quirky touches, also the plentiful (albeit not cooked) breakfast and free wine in the evenings (never made it back in time for free afternoon tea though). Staff were very polite and helpful. The only downside was that our room didn't have a view, only of the street opposite (we were on the 9th floor) - would have been nice to have had views that makes HK famous.

Having said that, it's not bad value for HK.

Room Tip: Ask for a room in the top floors for good views
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank London_Maracas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, November 25, 2012
Hello London_Maracas, Glad to learn that you enjoyed your stay and thank you very much for sharing your experience of J Plus. We look forward to welcoming you back soon.
Warmest Regards,
Eunice Chung
Marketing Manager of J Plus Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
California, USA
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 9, 2012

We arrived at 7 in the morning after flying all night and then some, and the first thing they did was allow us early check-in and upgrade us to a suite. J Plus thus earned a lifetime of loyalty. The breakfasts were ample, the afternoon snacks were yummy, the waters and soda were free and plentiful. The desk staff managed us a reservation at a Michelin-starred restaurant with less than one day's notice. We loved the proximity to Victoria Park for morning walks, and to Times Square for evening window-shopping. The location was challenging for our first taxi driver to find, but as long as you have a print-out with the map and location in Chinese, you will get there. And you will be pleased!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buster77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, November 13, 2012
Hi buster77 ,I am especially pleased that you appreciated our helpful and professional service. We will share this positive comment with our guest relation team, your sastisfaction means a lot to us and will give our team a huge encouragement to do even better.
I am also glad to learn that you enjoyed all the little “extras” we offered , we hope to make every single guest to feel like home while staying with us.
We look forward to welcoming you back at J Plus again soon.
Warmest Regards,
Eunice Chung
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 1, 2012

J Plus is a well designed boutique hotel that is very good value for money. It is only about 5-10 minutes walk from Causeway Bay station, but was very hard to find at first! There are no obvious signs outside the building. The rooms are small but have everything you need (including a full kitchenette), and of course have some great design pieces. Particularly impressive was the speaker system in the rooms that you can connect your iPod to. The shower was not great - temperature and pressure was very hard to get right. This was my only issue with the room. The complimentary snacks and drinks downstairs are very convenient - nice to grab a drink on your way up to the room after battling the Hong Kong humidity. I would recommend this hotel as it's very comfy, has chic design, close to the subway and good value for money.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dasha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, November 11, 2012
Dear Dasha D, I am sorry to learn that you had a hard time finding our hotel on arrival. Please do not hesitate to contact us on or before your arrival next time,our team would be happy assist you / provide you more precise directions to our hotel .
Otherwise, I am pleased to learn that you enjoyed your stay with us.
We appreciate your feedback and our team will seek for improvements continuously. Hope you have you back with us soon and provide you an even better experience at J Plus your next stay.

Warmest Regards,
Eunice Chung
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 22, 2012

As you maybe already know, this hotel was designed by Philippe Starck. You can recognised his touch expecially in the reception area, well dressed up, and full of services: you can have your snack and additional drink at every moment of the day.
The simple room (studio) is small, even if you can find a little lounge, a little kitchen area, a bed (that is divided from the rest by a soft curtain) and the washroom. So you will have everything but in a restricted area.
The mantainance situation is not so good, so you will enjoy with the design but you will have also lime scle in the corner of your shower, twisted rolled shutters and so on.
You can consider a plus, the kindness of the concierge and the laudry area; and not a plus the big key of your room: a usual one (you have to remember every time to lock the door of your room like you are in your appartment).

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gambadilegno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, November 25, 2012
Dear gambadilegno, thank you for taking your time to share your recent experience of J Plus.
I am truly disappointed with your unpleasant experience with us. Please kindly accept my sincere apologies . I’ve addressed the issue with our housekeeping manager and the team and please be assured that this is an isolated incident and does not reflect the standards of J Plus.
I do hope that we have the opportunity to welcome you back to J Plus in the near future and provide you a much more pleasant experience with us for your next stay. Please do not hesitate to contact me if there’s any assistance required during or even before your stay, our guest relation team and I would more than happy to assist you.

Best Regards,
Eunice Chung
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 10, 2012

This is our second stay at J Plus this year and we would not choose anywhere else in Hong Kong.
A wonderful alternative to the glass and steel sterility of the western chain hotels it leaves even the most expensive ones well behind. The place has soul which they never do. Any need you have is instantly responded to, the location is unbeatable. Trains, shopping and more restaurants than you can count are just moments away and you are in an area where the locals live and work too so if you want to experience Hong Kong and its people it can't be beaten. The design will appeal to all but the really dull. The lift may take a minute longer but if that is your priority you may need some help. Engage you mind and your senses in Hong Kong at J Plus, you won't regret it.

Room Tip: As always you get what you pay for, take a more spacious apartment room. They are higher up, quiet...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GrouchoSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, October 16, 2012
Thank you GrouchoSydney for sharing your wonderful experience of J Plus. We are delighted to know you appreciate this chic ”home from home” nature of J Plus versus some of Hong Kong's more formal hotels. We are very pleased to learn that you enjoyed your stay with us and hope to see you back soon.

Warmest Regards,
Eunice Chung
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2012

This hotel focuses more on the design elements (no really there are so many disparate items placed all over that the design style is based on which corner of the lobby you are standing in) rather than things that would make the stay a lot calmer for folks on holiday.

Yes the location is quite convenient, close to the MTR Causeway Bay, but it was bittersweet when even locals couldn't help us find it on their phone maps when we were initially looking for it - and my mom and I and the locals were standing literally diagonally across from the entrance!

A tiny name plate on the outside of the building with inconvenient steps to haul luggage up over greets you to oddities. The hotel boasts of features like a kitchenette and the latest in technology but three rooms aren't even designed properly. For one, there is no plug point to use the hair dryer in the bathroom.

Breakfast, while free, is a balancing act between a happy holiday and the seeming discomfort of hotel staff with guests actually using the bizarre choices of furniture in the lobby area. Such as: them folding and tidying away newspapers that you were reading when you stepped away for a moment to get a refill.

Overall, outside of the location, it was a below average experience of a stay.

Room Tip: Room sizes are the same. Rates differ based on what floor the room is on. Higher the floor, higher t...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UrmiRaj14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, October 11, 2012
Thank you UrmiRaj14 for your comment and I was well aware of the difficulties you had encountered upon arrival.
Our hotel name plates were less noticeable than the other traditional hotels, since subtleness and being exclusive are the important elements since the hotel opened in 2003. I apologize if you had an hard time finding us ,please do not hesitate to give us a call next time so that we could arrange our staff to assist you . We will review the situation and see how to make it more convenient to all guests upon or even do a better preparation before their arrival.We pay attention to every single detail in order to ensure each of guest’s stay as enjoyable and as convenient as possible, however due on the Electricity Legislation in Hong Kong, electrical plugs are not allow to be installed in the bathrooms.
We pride ourselves on the standard of our service. My sincere apologies for you unpleasant experience. We are taking your feedback very seriously and will seek for improvements continuously . I hope that we will have an opportunity to serve you better your next stay to Hong Kong.

Best Regards,
Eunice Chung
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2012

I stayed in a studio room in August 2012. Arriving late close to midnight the staff were friendly on arrival. Lift to room is very slow took forever ( & you wouldn't want to be in a hurry and have to pop back up to your room quickly). The studio room layout was very nice and all fittings were modern and very cool. Unfortunately the room was meant to be a non smoking room but the remaining evidence of a smoker in the room was awful. This combined with the dirty bathroom and dusty surfaces the room did not feel clean. If you are planning on staying here request that your room is not on the corner of the building as it is a busy area and all night traffic noises are very loud when in a corner room. Outlook from room was non existent. Location is good literally across the Road from Fu-Manchu restaurant for great food. I would not stay in this hotel again although I have headr from a colleague who has had friends stay in the 2 bedroom apartments that they are better.

Room Tip: Go for an apartment avoid the studio if you can. Avoid corner suites as they are really noisy at nig...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozzado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, October 26, 2012
Hi Lozzado, please accept my sincere apologies in regards to the disappointing experience at J Plus in August.To address your concerns, we have spoken and brought to the attention to our Engineering Manager and contractors regarding the elevators' condition, and we will try to maximize the speed of the elevators .
And after a thorough investigation ,there’s no signs of odors and the cleanliness of the rooms were up to standard but our Housekeeping Manager and her team have paid extra attentions to these issues to ensure no such issues will arise in the future.Please be assured that this is an isolated incident and does not reflect the standards of J Plus.During your next stay with us, please do not hesitate to call the front desk and inform us of about the situations as we will be happy to assist you and to make sure a room attendant addresses your room right away.I hereby thank you once again that you have brought this matter to the management and hence giving us a chance to improve ourselves. We hope to provide you a better J Plus experience next time when you visit Hong Kong.
Best Wishes,
Eunice Chung
Marketing Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about J Plus Hotel by YOO

Property: J Plus Hotel by YOO
Address: No.1-5 Irving Street, Causeway Bay, Hong Kong, China (Formerly J Plus Boutique Hotel)
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#51 Family Hotel in Hong Kong
#60 Luxury Hotel in Hong Kong
#72 Romantic Hotel in Hong Kong
#77 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — J Plus Hotel by YOO 4*
Number of rooms: 56
Official Description (provided by the hotel):
J Plus Hotel by YOO - Inspired by Starck. A boutique hotel located in the heart of Causeway Bay Hong Kong with 56 chic guests J Plus Hotel by YOO - Inspired By Starck On its 10th anniversary in 2014, the former JIA Boutique Hotel, Hong Kong was rebranded as J Plus Hotel by YOO following a dramatic, dynamic new HK$10 million makeover for the iconic fashionista address in Causeway Bay by proteges of original designer Philippe Starck at world renowned design house YOO Hotels & Resorts. ... more   less 
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Also Known As:
Jia Boutique Hong Kong
Hotel Jia Boutique
Jia Boutique Hotel
Jia Hotel Hong Kong
Boutique Hotel Hong Kong
J Plus Hotel By YOO Hong Kong

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