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“Good hotel but”

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Dorsett Wanchai, Hong Kong
Ranked #110 of 718 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good hotel but”
Reviewed February 10, 2013

Stayed at the Cosmopolitan Hong Kong in late January 2013. A decent hotel which covers the basics.
They advertise shuttle buses that take you to different locations in Hong Kong - however, it's a long wait in between buses so sometimes you're better off taking a taxi. Then, there is the amount of people waiting for the shuttle bus - so it could get quite full (both in the bus and the lobby).
The room we stayed in had only a shower and no bath tub - and, then sadly, a SHOWER CURTAIN covering a very very very small shower area. Not what I expected from a hotel.
They also provided liquid soap in tubes, which was actually quite weird?
That said, the view was pretty cool - we had a nice view of the racetrack. The staff were overall nice and helpful (tho sometimes the staff managing the shuttle buses/transportation can be quite grumpy - no surprise there, with the amount of people they deal with each day trying to ensure they get a seat on a small shuttle).
Location-wise, the hotel is a bit of a walk to Times Square and other city locations, so expect to travel a lot by taxi unless you're happy to wait for the shuttle bus.

Room Tip: on the floor i stayed on they had a special room called the Osim Room (which suggests it has an OSIM...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizzymckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, February 19, 2013
Dear Lizzy, thank you very much for your review and we hope you had a delightful stay in our well-appointed guestroom that overlooking the spectacular racecourse view with the friendly services rendered by the professional team and we’ll brief the team who takes care of shuttle service to keep up with the standard of services in all circumstances. Your comments to the bathroom is well taken and shower curtain in larger size will be replaced to ensure guests a care-free experience, also the liquid soap are provided in tubes in order to ensure hygiene is well taken care, that said your valuable comments will be noted and we will see the option of providing both in the future. The shuttle service runs 15 destinations including Times Square in Causeway Bay, HKCEC in Wanchai, Taikoo Shing and more is indeed one of the favourite services among all our guests, it offers guests utmost convenience at no charge and on a first-come first-serve basis. The hotel is situated amid Wan Chai and Causeway Bay where guests can have great accessibility to the major commercial, shopping and entertainment area, meanwhile guests can find a range of public transports, taxi, tram, buses surrounding the hotel. In fact the hotel offers different themed suites to accommodate international travellers’ needs, the OSIM suite offers facilities to relax particular parts of your body; the Sony Suite features the state-of-art set-up including theatre equipment for advanced entertainment during the stay; the Ocean Park Suite decorated after the famous theme park in Hong Kong comes with admission tickets for 2 adults and 1 child which best suits family travel. We look forward to having you back to experience the different room types of ours.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (748)
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English first
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2013

This was by far the best hotel we stayed at in all of Asia during our 2 week stay in Bangkok, Pattaya, Hong Kong, and Guangzhou. Management does a great job of properly training all employees and paying attention to all the little details. The lobby has this really nice jasmine perfume smell that is perfect for the ambiance. The rooms were a little small compared to hotels in the US, but typical for the size you'd find in China/Hong Kong. The best thing about the room is the comforters and pillows. It'd be safe to say that they were the best pillows and comforters I've ever slept in.

Part of the reason our stay here was so great was because of Zoe, the front desk assistant guests supervisor. She went above and beyond to help us make our stay as pleasant as possible. There's too many great things to say about her, but in summary, she really helped us out a lot. If you have any problems or have special circumstances, be sure to ask for Zoe and I'm sure she will do her best to try to accommodate to your needs. All in all, if I go back to Hong Kong again in the future, there's no doubt that I'd always come back to this place. I highly recommend staying here for any occasion.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flow S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnside, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2013

Stayed here on business in March 2012 - had a Course view room, which was clean, comfortable and fairly spacious (especially by Hong Kong standards). The hotel is very convenient for tourist and business locations, taxi's are cheap and frequent and there are numerous free shuttle bus services. Staff were very helpful and friendly. Breakfast was average although we did eat in the restaurant one evening and the evening fare was much better. Would be happy to return to this hotel.

Room Tip: The course view rooms are worth the extra if you can.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 6, 2013 via mobile

Very clean hotel with great staff. No heating working in bedrooms so take a few spare jumpers.

Wi-fi works better than at home

You need a taxi to get anywhere

Amazing views of racecourse above 20th floor

Hotel lacks a proper bar as you can only sit in a cold windy reception that has 3 open doors next to triple lane highways and flyovers!

Wouldn't stay again - only because I'd like abroad to be warmer than England - but if you can live with this then you'd be more than happy at this hotel as you would not find better at the price

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bessacarrlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, February 19, 2013
Thank you for your feedback. We hope you had enjoyed the comfortable guestroom overlooking the breathtaking racecourse view, and we’re glad that you were pleased with the cleanliness inside the hotel, warm hospitality from our professional team and enjoyed surfing internet with high speed of 100mb offered throughout the hotel. While the air-condition of the hotel is maintained at a comfortable temperature, heater and additional duvet are available upon request and all guests need to do is contact housekeeping and the team would be delighted to help on adjusting the temperature inside guestrooms to ensure guests a cozy stay. The hotel actually provides shuttle services to 15 attractions including mega shopping center Time Square in Causeway Bay, Pacific Place in Admiralty, IFC in Central and more. If guests feel like to unwind with a drink, the stylish Nooch Bar at our sister property Cosmo Hotel Hong Kong just a minute walk away would be a superb choice. Thank you for your recognition on our value for money and we look forward to serving you a better stay in the near future.
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2013

All the staff in this hotel are polite and helpful (specially receptionist). And the room is very nice that makes me feel comfortable to staying in this hotel! High efficiency of the staff when i make a phone call to order something or need help. And the facilities here are quite good!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sze Ka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
World
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 5, 2013

I stayed here with my extended family over the Christmas - New Years period 2012. We had a Family room and a Course view room. I must say that the stay was as one would want it to be. Convenient location; quick check-in and easy procedures, frequent courtesy shuttles connecting us to important locations, informative travel desk, comfortable rooms, good breakfasts, friendly and helpful staff (all of them!), all amenities as promised – and service with a smile. Ms. Agnus, Guest Relations Manager, was a Star! Ever helpful and had become my kids’ favourite as she pleased them with cute teddy bear gifts!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SageWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashkent, Uzbekistan
1 review
Reviewed February 3, 2013

Positive:
1. Family package price - is very convenient
2. Location: Ocean park - just 15 minutes by taxi; Peak - also not so far. Shuttle buses to Times Square, and Central metro station - very convenient to reach all others.
3. Breakfast - American style food, but need more diversity - for long time staying - it could be bored.
4. Ocean park tickets are available on concierge - it is very good, since there are a lot of people are in ticket office in Ocean part - You needn't stay for around 40 minutes (we've visited Ocean part twice - and every time a lot of people in ticket office)
Negative:
1. Room size: quite small. It seems like some single room adjustment by installing additional beds only. For family quad room - there is only one chair - it is impossible.
2. One side window view: to cemetery. For someone - it will affect some feeling, but windows are covered by some curtain.
3. Air conditioner system - we didn't understand - how does it work, since at the evening - want to make room warmer - but only cooling is working.
--------------------------------------
Additional remarks:
From airport - if you're traveling together for more then 3 persons: don't use airport shuttle buses services, price is 150HK$/person, taxi from airport to hotel - average 350HK$ (including baggage, 5 seats cars -red color cars only)

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, February 19, 2013
Dear Lucy, thank you for your review and recognising the great value of our well-appointed accommodation. We’re glad to learn that you enjoyed the convenient location of the hotel which is amid Wan Chai and Causeway Bay with all the tourist attractions within easy reach, the shuttle service provided by hotel also enhanced the accessibility for guests to tour around the city, also great to know the ticket service at concierge helped on saving your valuable time to enjoy the tour at Ocean Park. Apart from the Family Quad Room, the hotel offers Executive Suite and Theme Suite sizing up to 48 sq m/ 520 sq ft with a separate dining/living area, the ample space is great for family staying together, if more chairs are needed, our housekeeping team will deliver in minutes upon your request. In regards to your comments on air-condition, our hotel engineer has checked the system immediately and we hope you had the chance to relate this issue to our 24-hour on-duty guest service manager for rectification, heater is also available upon request and housekeeping team would be happy to arrange in order to ensure the temperature is right for guests’ comfort. For views from the rooms, Cosmopolitan offers a diverse range of room types with some overlooking the beautiful race course or the city view. Once again, thank you for choosing to stay with us and sharing tips on transportation with other travellers, we look forward to welcoming you and your family again to experience the different room types of ours.
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Additional Information about Dorsett Wanchai, Hong Kong

Property: Dorsett Wanchai, Hong Kong
Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#42 Best Value Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#92 Luxury Hotel in Hong Kong
#102 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Wanchai, Hong Kong 4.5*
Number of rooms: 454
Official Description (provided by the hotel):
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong

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