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“As one would want it to be!” 4 of 5 bubbles
Review of Dorsett Wanchai, Hong Kong

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Dorsett Wanchai, Hong Kong
Ranked #109 of 712 Hotels in Hong Kong
World
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“As one would want it to be!”
4 of 5 bubbles Reviewed February 5, 2013

I stayed here with my extended family over the Christmas - New Years period 2012. We had a Family room and a Course view room. I must say that the stay was as one would want it to be. Convenient location; quick check-in and easy procedures, frequent courtesy shuttles connecting us to important locations, informative travel desk, comfortable rooms, good breakfasts, friendly and helpful staff (all of them!), all amenities as promised – and service with a smile. Ms. Agnus, Guest Relations Manager, was a Star! Ever helpful and had become my kids’ favourite as she pleased them with cute teddy bear gifts!

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SageWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (725)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Tashkent, Uzbekistan
1 review
4 of 5 bubbles Reviewed February 3, 2013

Positive:
1. Family package price - is very convenient
2. Location: Ocean park - just 15 minutes by taxi; Peak - also not so far. Shuttle buses to Times Square, and Central metro station - very convenient to reach all others.
3. Breakfast - American style food, but need more diversity - for long time staying - it could be bored.
4. Ocean park tickets are available on concierge - it is very good, since there are a lot of people are in ticket office in Ocean part - You needn't stay for around 40 minutes (we've visited Ocean part twice - and every time a lot of people in ticket office)
Negative:
1. Room size: quite small. It seems like some single room adjustment by installing additional beds only. For family quad room - there is only one chair - it is impossible.
2. One side window view: to cemetery. For someone - it will affect some feeling, but windows are covered by some curtain.
3. Air conditioner system - we didn't understand - how does it work, since at the evening - want to make room warmer - but only cooling is working.
--------------------------------------
Additional remarks:
From airport - if you're traveling together for more then 3 persons: don't use airport shuttle buses services, price is 150HK$/person, taxi from airport to hotel - average 350HK$ (including baggage, 5 seats cars -red color cars only)

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, February 19, 2013
Dear Lucy, thank you for your review and recognising the great value of our well-appointed accommodation. We’re glad to learn that you enjoyed the convenient location of the hotel which is amid Wan Chai and Causeway Bay with all the tourist attractions within easy reach, the shuttle service provided by hotel also enhanced the accessibility for guests to tour around the city, also great to know the ticket service at concierge helped on saving your valuable time to enjoy the tour at Ocean Park. Apart from the Family Quad Room, the hotel offers Executive Suite and Theme Suite sizing up to 48 sq m/ 520 sq ft with a separate dining/living area, the ample space is great for family staying together, if more chairs are needed, our housekeeping team will deliver in minutes upon your request. In regards to your comments on air-condition, our hotel engineer has checked the system immediately and we hope you had the chance to relate this issue to our 24-hour on-duty guest service manager for rectification, heater is also available upon request and housekeeping team would be happy to arrange in order to ensure the temperature is right for guests’ comfort. For views from the rooms, Cosmopolitan offers a diverse range of room types with some overlooking the beautiful race course or the city view. Once again, thank you for choosing to stay with us and sharing tips on transportation with other travellers, we look forward to welcoming you and your family again to experience the different room types of ours.
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Level Contributor
153 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

We stayed here for one night because this was actually the cheaper (still very expensive) hotel someone found for us in this area with one day notice! The hotel staff were friendly, and we were lucky to get a free upgrade to a suite with a couch, a massage-arm chair, a breakfast table and a kitchenette. But we only stayed long enough to enjoy the good shower and the comfortable bed with a good comforter and left the place feeling refreshed.

Room Tip: The hotel is right across from the Happy Valley Racecourse. You may want to request a room that may...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Becky0222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

Our family of 4 stayed 9 nights over the Christmas - New Years period.
Have nothing bad to say about our time at the Cosmopolitan. All the boxes were ticked:
1. Fantastic location tram and bus at the door, MRT short walk - lots of shops and eating places on the way. Safe area to walk, but so is Hong Kong in general.
2. Friendly and helpful staff
3. We were in a Suited room - highly recommended for families & clean
4. Breakfast was excellent
5. I recieved a birthday cake and bottle of wine from the hotel - a lovely thought

The kid's first o/s trip was a positive experience, thanks Cosmopolitan !!!!
Only wish we didnt lose a camera in a taxi.

You have our repeat business.

Room Tip: Travelling with kids? Try a suite, heaps of room and some privacy for the adults and 2 tv's as w...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 29, 2013

Our stay at the Cosmopolitan Hotel in Wan Chai, Hong Kong was very comfortable and location very good too. Only about a ten minute walk from the main Shopping district. The Hotel is very clean and staff are very friendly and helpful. Facilities and breakfast are also very good. There was always care taken by staff to ensure that our stay was very comfortable. We would like to thank all staff at the Cosmopolitan for making our stay so nice, thank you!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WELUVHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed January 28, 2013

The hotel was very clean, affordable price and accessible to malls, groceries, banks, mrt stations and nearby stores. Never we have regret on staying here among other hotels.

The staffs are super friendly, We love all the front desk staff (not very remember their name J), they are very accommodating and very polite to guests. In addition, one lady immediately assisted me and my friend in whatever needs /queries we have. The concierge is also accommodating especially their head concierge (sorry forgot his name) He always assisted us on locations, routes and shuttle services we need. They also suggest us a lot of activities and local tours in HK, really appreciated!!!

The hotels shuttle service is very convenient to all guests as this adds value to our stay. Its value for money.

We stayed in RM 1908. The housekeeping lady always makes up our room, very professional . No issues on billing/food is great and affordable and breakfast is also good.

We love the environment and have tried their restaurants Thai Pad upon looking on menu very affordable and comparable to the price outside.

All staffs are friendly and very accommodating regardless of full occupancy.

I will definitely stay here again and will recommend this hotel. The hotel can be classified as 5 star quality product and customer service.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bananaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

We stayed a week at the Cosmopolitan Hotel in the first week of January. We were upgraded to the suite at a nominal charge and enjoyed our stay. Comfortable rooms; excellent house keeping. The restaurant had good Chinese food and the breakfast spread was excellent too. It is slightly out of the way for a Business traveler, but excellent for the holiday tourists. The bar in the adjacent Cosmo hotel had a large Screen to view the football matches.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RahulArti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, February 5, 2013
Dear RahulArti,

We believe you had a fabulous experience with us and enjoyed the spacious stay at our suite with just a little extra cost! Thank you for all your great compliments towards our well-appointed guestrooms, hospitable services, food quality and the bar at our sister hotel. This definitely motivate us to keep it up! While Cosmopolitan Hotel is popular among leisure travelers like you, many business travelers have also given us a thumb up on the shuttle bus towards major commercial districts, various choices of meeting facilities, 24-hour flexible check-in/ out service and free 100MB high speed internet access (when booking at official website) etc. Meanwhile, we look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Wanchai, Hong Kong

Property: Dorsett Wanchai, Hong Kong
Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#49 Best Value Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#89 Luxury Hotel in Hong Kong
#102 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Wanchai, Hong Kong 4.5*
Number of rooms: 454
Official Description (provided by the hotel):
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong

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