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“You get what you pay for or less”

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Dorsett Wanchai, Hong Kong
Ranked #110 of 718 Hotels in Hong Kong
Certificate of Excellence
New York City, New York
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“You get what you pay for or less”
Reviewed January 10, 2013

PROs: very friendly hotel staff, the relatively good price.

CONS:
- the hotel is right by a huge intersection of suspension bridges and so you have unobstructed view of the heavy traffic (which I don't remember anyone mentioning)

- Incredible small and badly plan shower booth. Not only does it barely fit a person (western size), but it also has a cloth shower curtain which makes it very difficult not to splash water all over the bathroom. Additionally, the bathroom sink soap comes in a very unfortunate form: it's liquid and comes into one of those tiny bottles (the way the shampoo usually does) which makes it very unpractical to use. Suggestion: put a soap bar, no matter how tiny.

- very badly organized breakfast - no matter what time you arrive, the breakfast room is always full, which the hotel staff "fixed" by providing additional sitting into a "VIP" room. The problem is that the VIP room does not hold at any time any breakfast items, not even coffee, which means you'll constantly have to pace between the two areas to get food while trying to navigate between the people that are either standing in line for breakfast themselves or waiting for the elevator, people who don't necessarily get out of your way. (I guess this says more about the kind of people that stay there than the hotel itself, but I think this could be avoided with better organization on the hotel part). Oh, and don't forget to bring your breakfast vouchers with you (they are provided upon check-in) otherwise, even though you might have the breakfast included in your room fare, you might end up being charged for it.

- average or below average breakfast, and I don't necessarily mean the variety, but more toward the quality. There's always a huge line for a hot omelet, and the scrambled eggs - the scrambled eggs that were offered as an alternative, were cold and totally unappetizing.

- extremely expensive fee for a Chinese VIsa (there is a travel desk in the hotel lobby). The quoted price for a one-entry visa was 1,560 HK dollars. Even considering you get it in 24h, it's still a very prohibitive price. There are other places in Hong Kong that can get you that for less money (I remember seeing an agency on Nathan road doing it for 350 HK dollars)

- slow and crowded elevators

Room Tip: Higher floor room, although even that it's not what it's cracked out to be (our Deluxe Cour...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freudestrahlend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, January 21, 2013
Dear Romania,

Thank you for your valuable comments. Apart from the room that comes with the view of city skyline and avenue, we hope you will give our Deluxe Course View room a try next time for a breathtaking greenery view of Happy Valley racecourse. On the other hand, well noted your feedbacks regarding the bathroom and we’re happy to share with you that its renovation is in the pipeline right now. We will take your advice on bathroom amenities for possible improvement together with the new face of bathroom which will definitely offer you a refreshing experience upon next return.

Regret to hear about your unpleasant experience during breakfast. In order to cater high demands during breakfast time, we have thoughtfully arrange additional venues in addition to the restaurant itself. While extra tea and coffee making facilities are available at these rooms, appreciated your kind understanding that food counter is kept in the restaurant to ensure fresh and hot food items. Having said that, we value your comments on food quality and we will seek for continuous improvement on it. Same for the elevator issue, we apologize for any inconvenience caused to you due to high occupancy during your stay.
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Johannesburg, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2013

I enjoyed my stay at the Cosmopolitan. Staff were very friendly and helpful. The Breakfast was excellent and catered for vegetarians. The free shuttle service makes travelling around easier.

Hong Kong was very busy during this time of the year.

The taxi from the airport to the hotel is expensive. The shuttle to the airport is better. However, it is still expensive to travel around with taxis from the Cosmopolitan.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank diksha p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wondalga
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2013

Staff are very helpfull.
Breakfast excellent.
Store luggage after check out at 12.00.
Free shuttle bus to a few locations.
Nearby restuarants are much cheaper to eat at with good food.
Rooms tiny and beds are small rock hard doubles so you have to be very short not to have legs hanging over the end.
Single glazed windows so a lot of road noise even on the 22 floor. Were on the course view side - maybe other side wo
As with all accomodation on our trip low level of lighting at night. This is done to hide stains, damage and flaws in cleaning, they all do it.
You could clearly hear the couple next door talking in the middle of the night. More sound insulation is needed in the locked connecting door.
Cold room, reception and restuarant. The AC can not be adjusted, the thermostat dial as with most hotels does nothing, even turning off doesn't help as there is still considerable air flow.
I wouldn't use this as a 2 day stop over hotel again as sleep is an important part of a stop over and it is not great for that.
Highlight - Great breakfast and helpful staff.
Low light - rock hard bed and tiny shower.

Room Tip: Deluxe room is their term for a small basic room.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredDEERFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, January 11, 2013
Dear Fred,

We trust you got an enjoyable stay at our hotel with the great services from staff and well-equipped hotel facilities. We understand the importance of a good sleep at night, therefore all mattresses are imported from high quality brand Simmons with comfortable duvet. Having said that, guests are always welcome to contact our 24-hour guest service manager for extra toppers/ bed extensions if needed. Same for the mentioned lighting issue, extra lamps are also available upon requested. We also hope you had contact our staff for prompt assistance on the thermostat for AC adjustment.

Though all our rooms are equipped with sound-proof facilities, we regret to learn about the occasional noise problem you have encountered and our apology for the inconvenience caused. We will look into to the issue and further review for improvement in the future. In the meantime, we are also happy to share with you that our bathroom’s renovation is actually in the pipeline and we hope to welcoming you back soon for another lovely stay!
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Johannesburg, South Africa
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 7, 2013 via mobile

Very good hotel if you are going on a shopping expedition. It is 10-min walking distance from Times Square, 20-min (taxi drive) to Kowloon and an hour's drive to the HKG airport. If you don't feel like walking, the hotel has a regular shuttle to Times Square and other locations. From there you can catch MTR (underground train) to other areas within Hong Kong.
The hotel itself is average, but is very clean and has a nice view over the Horse Racing Club and Cricket club. The staff are very efficient and accommodating. Free WiFi in the lobby and paid for bandwidth in the room.
Also, a walking distance to the Harley Davidson dealership for those that collect city-specific HD T-shirts and other merchandise, which is located at the ground level of one of the 'postcard' buildings at the water front.
Finally, 10 min drive to HK Central station with Airport Express, where you can Check-in your luggage and travel light to the HKG airport!

Stayed January 2013, traveled as a couple
Helpful?
2 Thank Kris_Just_In_Time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
108 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed January 6, 2013

We stayed here with our 2 children (aged 10 and 13) in a room with 2 queens. Although pricey, this hotel seemed to offer the best deal for us as a family. The room was nice but tiny and lighting was very dim and after 4 nights we had well and truly had enough - guess this is Hong Kong. Location was great for us. Bus stop just up the road to Stanley - ask the front desk. Breakfast was great and made a good start to a day of sightseeing. Caught the hotel bus to Ocean Park and had a fabulous day. The reception staff were always very helpful. My only complaint is that wi-fi in the room is expensive, which means that the reception area was always crowded with people using the free wi-fi (including my children who can't seem to survive without a good daily dose of their i-pods) - to me the crowded lobby made the hotel feel like a backpackers. Given the package for families I would definitely stay here again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelinwkids14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2013

I really liked this hotel, got nothing bad to say about it, i would definately stay there again.
Very good area, walk 10 min to be in the middle of all the busy shopping streets of Wan Chai and Causeway Bay, probably the best part of Honk Kong, in my opinion.
Lovely size room, nice clean bathroom, and helpful staff, that's all you need for a wonderful stay anywhere in the world.
Highly recommend this hotel :)

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 3, 2013

Staff were very supportive when I had early check-in. Room was OK but lights were not enough, little dark. Limited amenities. Location is not too good but they offer shuttle bus so it's a bit of compensation. I had a room on 15th floor, so view was nice.

Room Tip: I had a deluxe room with nice city view
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveladdictor_VN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review, January 11, 2013
Dear Guest,

Thank you for your feedbacks. We believe the nice room view, warm hospitality from our staff and the convenient shuttle buses have all made your stay enjoyable. Though all our guestrooms are smartly designed with amenities like high quality duvet and linen, ipod docking, safe, full-stocked minibar, tea and coffee making facilities etc. to make our guests feel like home, please do contact us on mktcom@cosmohotel.com.hk for the specific areas that we could further improve to delight our travelers. Thank you for the comment on in-room lightings too, we will definitely keep this in mind for our future review and improvement. We look forward to welcoming you back very soon.
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Additional Information about Dorsett Wanchai, Hong Kong

Property: Dorsett Wanchai, Hong Kong
Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Best Value Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#92 Luxury Hotel in Hong Kong
#102 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Wanchai, Hong Kong 4.5*
Number of rooms: 454
Official Description (provided by the hotel):
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong

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