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Best Western Grand Hotel Hong Kong
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Reviews (478)
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Reviewed July 18, 2013

This property was the worst hotel I've experienced in years. The lobby furniture has clear vinyl over the upholstery. I was proud of myself for tolerating it for two days (prepaid). The rooms are extremely small (which could be expected), the shower didn't drain, and the room was awful in everyway. I spotted stained sheets and a bug in my bed. The staff was fine, but the property is miserable. Additionally, it is several blocks from the main area. I regret not reading reviews before booking.

  • Stayed: July 2013, traveled solo
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2  Thank MachellM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Yes, you're all right. The rooms are small. Mattress hard & lumpy. Shower & toilet separate from basin so everything gets wet. Not enough towels. No space for toiletries. Toilet paper roll dispenser above toilet tank so you have to twist & reach up. Two hooks to hang your clothes. Front desk cold & very business. But the positives-great a/c in rooms-you definitely need it. Safe inside room for valuables. Rooms are clean. The outside of the building is clean & maintained. (Some horrific looking hotels in the area). The door people always at door to open it for you & so polite. Breakfast is sustainable. Close to Nathan Rd. and all the night markets. Walking distance to subway, buses & always a cab there. Boutique shopping a walk away. Well organized. You can get used to the room. The price is comparable. You want to spend your good money on a room go to The Peninsula. Or do you want to spend your good money on the unbelievable sites & shopping, then you do the math. Just suck it up & way out why you are in Hong Kong. xo

Stayed: July 2013, traveled as a couple
3  Thank JoyLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Location is quite good, walking distance to Nathan road. Few restaurants nearby.
Hotel room and shower area are so small and the light is not bright enough. You really can't enjoy for the sleep and bath.
Internet wifi service is provided, please request for a room near to the wifi router, otherwise you have to stand outside the room to get the poor wifi reception. I asked to change my room twice because of the wifi reception.
I booked thru Agoda due to their grand new opening offer.
I won't advise for family stay if you have children with you. The rooms are so small and you can't add in any extra bed.

Room Tip: Ask for room near to the wifi router and download your own wifi signal apps to test your own. A king/queen size bedroom is more comfortable.
  • Stayed: June 2013, traveled solo
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3  Thank IreneLeeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

We booked this hotel last minute on Wotif so we could go to Disneyland. Central location in Kowloon with many restaurants nearby (walking distance) and money changers. We asked for a standard room twin share which is a little small but very clean and new looking decor. I would advise asking for a superior room for more space in the room and bathroom. Service has been excellent. Highly recommend the hotel restaurant (braised beef cheeks - they were melt in the mouth delicious!). Overall I think this hotel presents well and service is great. Getting a taxi to Disneyland is no problem at all, many pass the front door and we paid roughly 200HKD to get there. Highly recommend if you like a well presented room and great service.

Room Tip: Ask for a superior room for more space
  • Stayed: June 2013, traveled with family
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1  Thank Miss M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Not near the mtr station, room size is small. The above 2 is not that important, what reflect the hotel value depends on the service. Here, staff is not helpful especially the attitude of the staff of conceirge. Rude attitude and show long face. Seems not well educated and not well trained by the hotel

  • Stayed: May 2013
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4  Thank patapeppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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