Let me preface this review by stating that the front desk staff was wonderful and the manager we dealt with was extremely helpful. They deserve to work at a much better property than this.
It's obvious that this building wasn't originally intended for use as a hotel because the setup is, quite frankly, a little goofy. The first floor entrance to the hotel was nothing more than a super narrow hallway, at the end of which was a little fold up table and chair that was used by a hotel staff person to "monitor" who was coming and going in to the hotel (I won't even call him a security guard because he wasn't there all the time). Just off this hallway were two small, old elevators, only one of which actually takes you to the lobby, which, annoyingly, is located in THE BASEMENT. Once we finally got down to the basement the front desk staff was friendly, efficient and helpful. As shown in travelers’' photos, the lobby is cool and lounge-y but that vibe does not translate to the guest rooms.
Our room didn't have much except for two double beds, a small table, chair, and a wine fridge which didn't work. The extreme compactness of the bathrooms has already been extensively documented on this site so I won't add anything else other than to say that, yes, it was ridiculously cramped. As we were unpacking I noticed several small ants crawling on top of the sheets of one bed and the curtains behind it (the other bed was fine). We reported this to the front desk and a maintenance person was sent up very quickly. However, all he did was scrape his nail across the ants (killing them). Fortunately the manager showed up soon as this was unfolding. I explained again what the problem was and he was extremely apologetic about the situation. The manager then told us that we were being moved and upgraded to a different room. We were moved to the top floor into a very large room with 4 twin beds. He asked that we have a look around to make sure it was acceptable. This room was wheelchair accessible and the bathroom was very spacious. However, the sink was beyond ridiculous-----it was super, super tiny (absolutely Hobbit-sized! It was like a bathroom version of a bar sink) and positioned unbelievably low (it came to just above my knees and I’m 5’5). The mirror over the sink was also so low that my husband had to sit on a chair at the sink and stoop just to see himself shaving. Even someone in a wheelchair would need to stoop to use the sink and there was no hot water at the sink (there wasn’t a designated hot water tap either). I was also annoyed that, despite having put a Do Not Disturb sign on the door one day, the housekeeper still came in and attended the room while I was out. What was the point of putting the sign up if the staff isn’t going to respect it?
The rooms and sheets are all done up in white and there were safety bars by the windows at the level of where a headboard would be that made the room like like one in an asylum. The hotel is situated in a great location close to Times Square and Lee Gardens but that’s about it. The hotel facilities are satisfactory, but it really isn't a property to which we would return.
Here’s a summary of the pros and cons of our experience at the Mini Hotel Causeway Bay;
• Amazing front desk staff and manager---they were very helpful and proactive in finding a resolution to our complaints about the ants and they exemplified high standards of customer service.
• Conveniently located near Times Square and Lee Gardens
• Good wi-fi connection
• Lobby is inconveniently located in the basement
• Minimal to no hotel security (the one person at the fold up table on the first floor was not always there so anyone can literally walk off the street and get into the elevator up to the guest rooms)
• Ridiculously small bathrooms in the regular rooms and equally ridiculously low positioned sink in the penthouse wheelchair accessible room
• NO closets or drawer space----only a few coat hooks are provided for hanging clothes up. No hangers provided.
• No temperature regulation----there was a thermostat in our room but it didn’t appear to work. It was cold in our room and we could still feel the fan blowing even after we had apparently turned it off.
• The “safe” provided for valuables was located in a mobile nightstand. It didn’t exactly instill confidence in the security of our valuables to know that the entire nightstand could just be wheeled out of the room in the event of a theft.
• Ants found on bed in first room----I’d like to think this was not the norm for this hotel because our new room did not have any problems with mites and neither did our other travel companions in their rooms.
• Only 2 small elevators for entire hotel
• Mediocre housekeeping---there were clumps of hair in the bathroom from a previous guest. Housekeeper also doesn’t respect the Do Not Disturb sign on the door.
- Official Description (provided by the hotel):
- Discover Hong Kong at an upscale mini brand, mini hotel Causeway Bay offers finest hospitality for every travel - business trip, family vacation, couple honeymoon or friends holiday. Guestrooms are neutrally-toned in stylish and practically designs. Four room types: Deluxe Room, Family Room, Patio Room and Master Room are well equipped for your needs. With 5 stars bed, complimentary high-speed WIFI internet access, laptop-compatible safe, power plugs, electric kettle and more subtle amenities. ... more less
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- Also Known As:
- Mini Hotel Causeway Bay Hong Kong