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Reviewed November 18, 2014

nice and clean guestroom with the GREAT seaview. loved the bathtub. a great place for a short getaway for locals. staff at the lobby and the front desk were friendly and cheerful and helpful.

however, i was a bit annoyed when i found that only two hours' in-room wifi connection was provided, it just didn't sound guest-friendly at all. and staff in the cafe and the bar (especially the bar) needed more training while ambience and the decor of the bar was great though.

Room tip: get yourself a seaview room instead of a mountain view room. the seaview is worth the extra cost.
Date of stay: May 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank luig0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2014

We've been there twice and got upgraded both times. Big rooms with nice views. Most impressed with the showering facilities and comfy bed. Though not too many facilities the place is good enough for a weekend hideaway, where you can swim (in the lap pool at the hotel or use the beach at Discovery Bay), have a hike up "Tiger Head" or walk to Mui Wo.

The restaurant is so-so. Many more choices at the D-Bay Plaza, which is just 4-min shuttle bus away.

Highly recommend the spa services. Good technique and reasonably priced.

Room tip: Perhaps we were lucky we got upgraded both times. Try not to book exactly the grade of room you want but one grade lower and see you'll be upgraded ; )
Date of stay: August 2014
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank HHH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2014

The last thing one expects in a top-rated hotel in IT savvy Hong Kong is to be bilked on wifi connection. Auberge does it. Two hours' connection in the room for any length of stay, beginning with log on - whether you are in the room and using the wifi or not. Suites exempted! They call it "trial service", meaning if you like wifi connection, you can buy additional time. Lobby wifi service is a bit more liberal: two hours at a time with possibility for extensions. So tread down there in your pyjamas! The rooms are spacious, clean and well appointed. Service is good - until wifi is discussed. Location is convenient for most Discovery Bay visits and activities; so-so for the odd HKG airport layover if you know how to use public transportation or book hotel van transfer; the advertised 25 minutes from Central not true.

Date of stay: November 2014
Trip type: Traveled solo
1  Thank PeeWang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2014

Discovery Bay in itself is a weird location - I couldn't quite fathom why it existed at all until someone told me that the majority of residents are cabin crew and pilots for Cathay Pacific. Auberge is equally weird. It appears to be a very nice hotel in an underused location.

The rooms are fantastic - nicely designed with full length windows opening on to a variety of views. The bed is very comfortable, and the bathroom is majestic - though make sure you draw the blind before hopping in to the shower, or using the toilet - the window is again full length and can be seen into, depending which side of the hotel you're on!

Apart from the rooms, though, this hotel was a bit of a disappointment. The check in staff and staff at the hotel entrance were very good - full of smiles, friendly and speaking excellent English. The concierge, restaurant staff and in-room dining staff on the other hand were at the other spectrum. There also seemed to be a really irritating disregard for the hotel guest in favour of the efficiency of the hotel, so when a group of us tried to get into the downstairs bar at 9:15pm for one drink, we were told we had to use the bar outside, as the downstairs bar would close at 10pm! Very odd way to treat guests.

The hotel is very clean, but not particularly user-friendly, the signage is lacking so it's difficult to find the various bars / cafes / facilities at first. The food in the restaurant is ok, but certainly nothing to get excited about - it's much better to wander to the ferry pier and eat there. In-room dining was a real let-down. The food itself was ok, but the process of ordering it was painful - I must have rung in-room dining four or five times before having to dial the guest experience team who then managed to get hold of in-room dining for me. This could only lead me to assume the hotel is understaffed. Finding the menu was also a challenge - it's actually on the TV. When the food arrived, it did so with no condiments - no salt and pepper, etc., so when I asked for some, the staff member agreed to bring some up to me. 30 minutes later, they did so - by which point I'd decided to eat the food anyway.

All in all then, I'd say this is a good place to stay for a good night's sleep, but it's certainly not a resort location of any type - the rooms are great, but the rest of the hotel is 2 star quality at best.

Room tip: Choose the sea view for greater privacy.
Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TravellerCD1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2014

Stayed here one night en route home to the UK. If you do not want the hassle of getting from the airport to Kowloon then this is a good alternative. There is a bus from the airport every quarter to the hour for $35 per person that takes 25 minutes. Be sure to get the DB02A not the DB02R as this one takes 45 minutes and involves a change of bus. There are no taxis from the airport allowed to go on the island where the hotel is located.

Modern hotel with well trained, attentive staff. The rooms are large and the beds are comfortable. The bathroom has a large window in the shower area and if you choose an ocean view room you can shower while looking out to sea. Some rooms have balconies at not extra charge. Lovely large pool. The restaurant is a bit expensive but there are choices (Indian, Pizza, Brazilian and Mexican) and an excellent supermarket just a couple of minutes walk away.

Wifi is free in the lounge (only 2 hours a day) but you have to pay for it in your room.

Room tip: Ask for a room with a balcony (no extra charge). It is worth paying extra for an ocean view.
Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank Burcottbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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