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“Couldn't ask for a better service”

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Auberge Discovery Bay Hong Kong
Ranked #82 of 716 Hotels in Hong Kong
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Couldn't ask for a better service”
5 of 5 bubbles Reviewed August 2, 2013 via mobile

So, i stayed at Auberge on my first day in hong kong since I went to Disneyland on my first day and we only want a descent hotel nearby. We didn't expect the hotel could be very clean and nice, there is free wifi in the lobby and perhaps other public area too. The location is okay, not public transport friendly though, the bus doesn't come that often.
Then what happened is, we moved to Another hotel in mongkok area because we want to spend our last days here shopping. Then i just realized that i left my pants in my room at Auberge. I tried to ring them and explained abt the situation. The receptionist was very friendly and willing to help. She was willing to find a courier service to deliver my pants to the hotel in Mongkok. Even after she couldn't reach the courier service, one of her colleague was willing to drop my pants at my hotel at that night.
I really recommend this hotel, and as i mentioned in the title, i couldnt ask for better service from Auberge. :)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jharsono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, August 4, 2013
Dear Jharsono

Thanks for sharing with us your experience on your recent stay in Auberge Discovery Bay Hong Kong.

I’m delighted to know that our team members were able to return the pants to you and your comments on them are very much appreciated.

I hope you overall enjoyed your stay in Hong Kong and we look forward to welcoming you back again to the hotel in the not too distant future.

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

Overall, the hotel was pretty good, nothing particularly special but not bad for a short weekend getaway. The location itself does not have much to offer and many stores closes early. My sister's room also had 2 problems. 1. Her air conditioner wasn't working despite asking them to fix it already. 2. My sister's bathtub had hair stuck in it and the water wouldn't drain.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MavisLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 30, 2013
Dear MavisLee

Thanks for your time on sharing with us your experience on your recent stay in Auberge Discovery Bay Hong Kong.

I’m glad that you overall enjoyed your weekend stay. We have taken careful note of the details during your stay and reassure you that they will be addressed.

We very much appreciate your comments and hope to see you and your family in the hotel soon.

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

My family and I spent two weeks in this new, spacious and friendly hotel enjoying our stunning ocean-view suite, the outdoor pool, restaurant, bounty bar and spa botanica. Staff were welcoming and nothing was too much trouble. We managed to organise a special celebratory party, mostly by email from the UK and it was all stress-free. The events team were fabulous ...efficient, flexible and accommodating ... the cake and prosecco came as unexpected complimentary additions! We know Discovery Bay (it is not the typical Hong Kong experience but a 'resort' within easy reach of the hustle and bustle of the city) and are so thrilled there is such a fantastic hotel there now. Enjoyed meeting the senior management team at their cocktail reception too. They are a highly professional and friendly team. Will definitely return.

Room Tip: ocean-view is just fabulous.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOH109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 29, 2013
Dear JOH109

Thank you so much for your wonderful feedback on us! I’m grateful and delighted to read how much you enjoyed your stay at Auberge Discovery Bay Hong Kong.

Great thanks for your compliments on our team members, they are very much appreciated and encouraging.

Thanks again for being our guest and we look forward to welcoming you and your family back on your next visit!

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 23, 2013 via mobile

Spent eleven nights in this new hotel and loved every minute of it. The rooms were beautiful and the deluxe suite balconies were incredible overlooking the sea towards Hong Kong. The rooms were cleaned every day to an exceptional standard. The swimming pool, spa, restaurants were all excellent. Staff were fantastic, very friendly and helpful. Anne Busfield the General Manager does a great job!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roz069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 25, 2013
Dear Roz069

Deepest thanks for your wonderful feedback on Auberge Discovery Bay Hong Kong and our team members!

I’m extremely happy to read that we have met your expectations and you had an enjoyable stay with us.

Thanks so much for staying with us and it would be our pleasure to welcome you back again.

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HKG
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed July 21, 2013

spent the past weekend with three mates in a two bedroom suites. A warm welcome kicked off with a limousine van transfer upon arrival at the pier and followed by a hearty cheese platter came with a bottle of prosecco. Tried the "sea dream" package at the spa and was impressed with the 5-star hotel spa ambience and service it offered. We headed to the pier for dinner and reckoned the commutting wasn't a hassle as there were options instead of relying on the hotel's shuttle. Al fresco breakfast on a sunny Sunday morning was definitely a nice treat. All in all, it's good to have a resort like this in a tiny place of Hong Kong offering a weekend retreat and I look forward to my next visit.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EXHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 22, 2013
Dear EXHKG

Thanks for your compliments. I’m so happy to read that you very much enjoyed your weekend retreat with your friends at Auberge Discovery Bay Hong Kong.

It’s also great to know that you found the hotel unique and we overall have met your expectations.
Thanks so much for staying with us and sharing with us your experience. We look forward to welcoming you again soon.

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 bubbles Reviewed July 18, 2013

My family spent two days at this new resort hotel in Discovery Bay at the end of June. With not much time to go overseas, we wanted to give this new hotel a try when the kids finished their exams. Transportation was easy, we took ferry from Central Pier 3 and then their free shuttle at the pier to the hotel. Less than an hour, we arrived at the hotel from Central. I had never imagined how convenient it was to get to Discovery Bay. As for the hotel, to be honest, I didn't expect a lot. But once we arrived, we were all WOW-ed by the pleasant decor and the stunning views. It was like we were in a resort somewhere else, it's totally not Hong Kong.

Although there were restaurants at the nearby plaza, we didn't go out at all and consumed all our meals at the Cafe, for there were simply too much to do in the hotel and the food at the Cafe was beyond expectation. My kids were busy joining the classes and activities provided by the kids' club and we also spent a lot of time at the outdoor swimming pool, which was just magnificent! The scuba diving coach was super nice and my daughter simply didn't want to leave!

Although service was a bit slow at the Cafe, it's understandable and the service staff were eager to help. Also the food quality helped them gain back our hearts.

You can tell a lot of staff are quite green, but it's the attitude that matters. As it is still in its soft opening stage, I expect they will pick up and things will become better and better. Look forward to going back soon!

Room Tip: Sea view room is a must-try. To give a few more bucks, you can have a one-of-a-kind experience by h...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 19, 2013
Dear Andy H

Thank you very much for choosing to stay at Auberge Discovery Bay Hong Kong and sharing with us your experience on your stay.

I’m very happy to read that you and your family very much enjoyed your stay with us. Your comments on our location, facilities as well as team members are well noted and appreciated.

Thanks again for your lovely and encouraging feedback. We do look forward to welcoming you back again soon!

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HKG
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

We stayed at the hotel for a weekend to celebrate our anniversary, we did mention this is for celebration when we sent the booking for an ocean view room. And surprisingly there was a complimentary bottle of champange ready at our room. We then walked around the area which is very peaceful, the ocean view is very nice. We spent the afternoon at the pool, we ordered 2 drinks but it came only after 30 mins, the manager came over to apologize very sincerely and said would waive the bill although it did show on the billing when we checked out, but after we told the lady at the front desk of what had happened and should be waived, she immediately revise the invoice to us without questioning too much which we felt they do respect and trust their customers. We also had our dinner buffet at the cafe, although the food was average but all the waiters and waitresses are all very nice and in a very good manner.
We will definitely come back again for visit.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Zenhel k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this review, July 17, 2013
Dear Zenhel k

Thanks very much for your lovely feedback! I’m very delighted to read that you enjoyed your anniversary at Auberge Discovery Bay Hong Kong.

Your comments on our services and team members are very much appreciated.
Thanks for being our guest and we look forward to welcoming you again soon.

Warm regards

Jaclyn Sy
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Auberge Discovery Bay Hong Kong

Property: Auberge Discovery Bay Hong Kong
Address: 88 Siena Avenue, Discovery Bay, Lantau Island, Hong Kong, China
Location: China > Hong Kong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hong Kong
#67 Business Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#73 Luxury Hotel in Hong Kong
#91 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Auberge Discovery Bay Hong Kong 4*
Number of rooms: 325
Reservation Options:
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Also Known As:
Auberge Discovery Bay Hong Kong

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