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“Poor Customer Service”

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Best Western Hotel Harbour View Hong Kong
Ranked #461 of 727 Hotels in Hong Kong
Reviewed November 26, 2013

I book this via recommendation from my travel agent.
I stayed there from the 6th to 10th Nov
We had very bad experience with the staff and generally very rude (except the front desk)
It was almost to the point of screaming in your face literally.

I will never come back again.

  • Stayed: October 2013, traveled with friends
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7  Thank JonTheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 - 549 of 958 reviews

Reviewed November 10, 2013

Nice and clean hotel located in the dried fish district on Hong Kong Island. The hotel is very new, built in 2012 I Think so the standard is really ok. But the room was very small and the bathroom was almost to small. It was not very Close to the nearest subway station.

The pool on the roof was nice, but the hotel could have better opening hours for it, now it opens 11.00am and Closes 8.00pm.

Room Tip: When we book we could choose either mountain view (cheaper) or harbour view (more expensive), the mo...
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  • Stayed: October 2013, traveled with family
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1  Thank Henrik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

The economy room is very small, no chairs and desk so inconvenient for computer users but they have a dual wall outlet which accepts the 3-prong US plug. The room is clean and comfortable. Hotel has shuttle service every 40 minutes or so which takes you to Ramada Hong Kong Hotel, Sheung Wan MRT (subway) station/Macau Ferry Terminal, International Finance Center/Central MTR station (HKG Airport Express Railway connection) and back to the Best Western Harbour View Hotel. Easy to get to/from airport train.

  • Stayed: October 2013, traveled solo
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Thank DYA717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

In a neighborhood close to local residents. A lot of delicious authentic local food outlets in walking distance. I spent three days there but only have chance to try small portion of them.

Small room size, similar to those hotels on the Hong Kong island.

Stayed: September 2013, traveled on business
Thank CYT918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

If you want a huge room, lots of luxury services, and a spectacular view - stay somewhere else. If you appreciate value and cleanliness and just need a place to sleep, than stay here. The hotel is nice, clean, and comes with free wi-fi in the rooms. The service checking in was mediocre, but the concierge was always at their best in calling taxi's, giving directions, etc. The rooms do not leave much room for anything other than sleeping, but if that's all you want, it's fine. I've been in several places in Hong Kong. This is one of the nicer ones for this price.

Room Tip: We asked for a room with a view, but got a view of skyscrapers on the 27th floor. I am not sure if t...
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  • Stayed: October 2013, traveled with friends
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Thank hannajomeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

I came back again after departed from Hong Kong on August.
I was spending 5 days in Hong Kong for the electronic fair from 13 – 16 October. OMG, Best Western was full on last two days. I could not stay here for 5 nights and needed to change hotel. My agent booked 3 nights at Best Western and 2 nights at Ramada.

When I checked in the harbour view room, I found an additional folding table was installed inside the room. Good for a laptop user and I had borrowed a table lamp from housekeeping. Fair enough for me.
Oh. I also found that the lighting inside the room was improved, at least I can put my make up without difficulty. Good.

I tried the room service this time at late night, good taste and efficiency.

I enjoyed my stay at Best Western and good to see the friendly faces here. It was lovely when they greet me “Nice to meet you again Ms Williams”.

  • Stayed: October 2013, traveled on business
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Thank Shirley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

I found this hotel by accident and no regrets. Rooms in Hong Kong were premium rates when I visited due to a big exhibiton but fair price here foir the 2 night stay. I guess its one step up from the likes of IBIS or Holiday Inn Express but rooms are on similar lines. Clean and functional but lack storage space for a long stay. The big difference is the staff who were really helpful especially the Bell team one of them even came across the road to me with an umbrella as it was raining. All spoke good English and good local knowledge. Food was average but no problem as reasonable places to eat nearby. Also a decent bar across the street called " Fluid". Nice rooftop pool with good view of Kowloon.Just a bit far from Central but no big deal.

Room Tip: My room overlooked the main street. Not a problem.
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  • Stayed: September 2013, traveled solo
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Thank Wanderers58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Harbour View Hong Kong

Address: 239 Queen's Road West | MTR Sai Ying Pun Station Exit A1, Hong Kong, China
Location: China > Hong Kong
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #461 of 727 Hotels in Hong Kong
Price Range: $68 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Hotel Harbour View Hong Kong 3.5*
Number of rooms: 432
Official Description (provided by the hotel):
The BEST WESTERN Hotel Harbour View is a 38-story high-rise located on Queen's Road West on Hong Kong Island. 432 Guest rooms with most of the rooms facing the famous Victoria Harbour. Rooms adopt a modern chic design with dining facilities and a seasonal roof-top swimming pool. All rooms are equipped with free WIFI, flat TV, cable TV program, in-room safe, mini refrigerator, replenishment of coffee & tea set, IDD phone and central air conditioning. Hotel is steps away from MTR Sai Ying Pun Station (Exit A1). Tram stop is nearby which makes the connection with the Central and the East more close. ... more   less 
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Also Known As:
Best Western Hotel Harbour View Hong Kong

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