I made a reservation through agoda. I realize its limited cancellation policy and I am aware of it. When my schedule changed, I tried contacting the hotel for the possibility of accommodating my changes. I was told that the manager of the hotel was willing to consider my case and the new dates. I was very happy and excited. And was told to contact agoda for the new dates. When I contacted agoda, I was informed that the hotel was not willing to accommodate my new schedule. I was confused. I wrote back and never heard any reply at all. I corresponded a couple more times and heard nothing from the hotel reservation desk. Neither did I get much help from agoda. It would have been ok if they were to say no at the beginning but being told through some correspondence that the management was willing to accommodate and then nothing happened, not even a respond was very disappointing to me. I used Best Western many times before but now I hesitate to use their service. I expected better services from Best Western.
- Official Description (provided by the hotel):
- The BEST WESTERN Hotel Harbour View is a 38-story high-rise located on Queen's Road West on Hong Kong Island. 432 Guest rooms with most of the rooms facing the famous Victoria Harbour. Rooms adopt a modern chic design with dining facilities and a roof top swimming pool. All rooms are equipped with free WIFI, flat TV, cable TV program, in-room safe, mini refrigerator, replenishment of coffee & tea set, IDD phone and central air conditioning. Hotel is steps away from MTR Sai Ying Pun Station (Exit A1). Tram stop is nearby which makes the connection with the Central and the East more close. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Harbour View Hong Kong