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“A cosy environment for me and my lovely companion”

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Ibis Hong Kong Central & Sheung Wan Hotel
Ranked #93 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed January 12, 2014

Firstly, the location of the hotel provided us with a time and cost efficient access to the places we set out to go like Chung Chau and Macau etc. This is a big plus for us as we only have four days here. From the airport, I will suggest visitors take the MTR airport transfer to Hong Kong station- a mere 24 mins trip before taking the complementary MTR shuttle bus directly to IBIS Sheung Wan.

However, the distance from Sheung Wan MTR to the hotel actually took 8-10 mins , more than the 5 mins as stated by some of the reviews here. To us, this distance was acceptable. Service wise, from the reception staff to the room service personnel , all of whom are always ready to serve; makes us feel our decision to chose this hotel an excellent one.

We received a pleasant surprise to find that our room was upgraded to a harbour view from a city view due to a lack of room. I will have to say that the view was obstructed by two buildings erected along the path to the harbour. Nonetheless, we appreciate this kind gesture. The room was slightly cramped probably due to the size of our baggage but it was clean and neat .

I certainly hope my companion like the room. I will recommend friends/relatives to stay here.

  • Stayed: January 2014, traveled as a couple
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1  Thank davidchow23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 15, 2014

Dear Guest,

Thank you for sharing your detailed travelling tips.

Please be reassured that we do make our every attempt to ensure a comfortable and cozy stay for our guests. We would extend our warmest welcome to your next stay with us again!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,513 - 1,519 of 3,517 reviews

Reviewed January 11, 2014

We stayed here for one night on a stop over. The room was small but well designed so we didn't feel cramped - although we only had carry on bags and are both fairly petite people, I don't know if people with lots of luggage or very large people would agree with me. We were given a twin room as there were no non-smoking doubles - the room was so small the bed were pushed together - fine for us but might not be so comfortable for others. The location is good. A 15 minute walk from central. We didn't bother with the MTR but I think it is a couple of blocks away. Easy to get to from the airport as a free shuttle runs from Central Station.

  • Stayed: December 2013, traveled as a couple
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Thank Alex O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 15, 2014

Dear Guest,

Thank you for your comment.

We look forward to welcoming you back to the hotel again in the near future.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Overall good place to stay, just remain patient. Non-smoking rooms still have smoke getting through inside bathrooms via services riser and above ceiling space. Airconditioning and or fan blew out dust / lint which we discovered a thin layer on things in the morning. They need to clean filters.

Stayed: January 2014, traveled as a couple
Thank ericovrsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 13, 2014

Dear Guest,

Thank you for bringing your comments to our attention.

We had reflected the comments on the smell in guestroom and the cleanliness of air conditioning to the department concerned, please be reassured that we always strive to provide the highest possible level of service with care.

Please allow us to serve you better on your next visit to Hong Kong!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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Reviewed January 11, 2014

Room is Ibis standard which is cramped 18m2.
2 blocks away from MTR Station.
Quite some time during the check in, but apart from that its an OK stay and nothing to complain.
Below you will find all sort of food and conv store

  • Stayed: December 2013, traveled with family
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Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 13, 2014

Dear Guest,

Thank you for taking the time to post your feedback on TripAdvisor.

Please be reassured that we do make our every attempt to deliver the highest possible level of service with care and efficiency. We would extend our warmest welcome to your next stay with us again!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

Great location, walking distance to almost anything you want to see and close to transit hubs. Rooms are tiny but well designed and functional. Breakfast buffet was surprisingly good and fast. I had to cancel my last night due to travel changes and they did not charge my last minute booking change, they were quite nice about it. Service is very polite.

Room Tip: the higher up the better the view, and less noise, but then again, it is HK...
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  • Stayed: May 2013, traveled on business
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Thank lpgariepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 13, 2014

Dear Guest,

Thank you for your compliments which do brighten up our days!

Please rest assured that making our guest happy and satisfied is of our top priority. Look forward to serving you again on your next trip to Hong Kong!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

We liked the hotel. As many others have stated here - good location. Right next door is a cooked food market, downstairs a Starbucks and a convenience store.

We got a room with a great harbor view on the 25th floor for four days. Once we entered the room we noticed the stench of fresh cigarette smoke from a previous guest - despite it being designated as a non smoking room. Not much a hotel can do about that except air freshener from housekeeping. They dealt with it, and we stayed in the room - there were no alternatives.

The shower was great with decent water pressure and they left a fresh bottle of water every day - thank you! The service was right on the ball - even sending queue jumpers with large suitcases to the back of the queue at the Concierge desk! Check out times can be a bit crowded at the reception level but the staff are efficient in dealing with the crush.

It's a good location for exploring the island side - 5 minutes walk to the nearest MTR station (Sheung Wan) - just a pity about the smelliness from the previous inconsiderate hotel guests.

Room Tip: The air con in the rooms work more efficiently if you switch off the switch *beside* the thermostat.
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  • Stayed: December 2013, traveled as a couple
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1  Thank Mohikaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 13, 2014

Dear Guest,

Thank you for your detailed comments.

We felt sorry for the smell in the guestroom and we had reflected it to the corresponding department for further review and improvement. Please rest assured that we do make our every attempt to ensure a comfortable and cozy stay for our guests.

We look forward to welcoming you back to the hotel again in the near future.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

I don´t normally go to budget/economy hotels, but this time, i don´t know why, I chose to go to Ibis and I was frankly impressed. It had all I could ask for and all I needed, no more, no less. Wifi works very well.

If I had to point out some defects I would say the shower is a little too small (I am a big guy too), and the location is not exactly downtown, or not exactly Central... but MTR takes you anywhere in Hong Kong.

I would definitely go back if I have to stop by Hong Kong again.

Room Tip: Facing to the river... beautiful when you wake up...
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  • Stayed: January 2014, traveled on business
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Thank Javier C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded January 15, 2014

Dear Guest,

Glad to know that you would like to stay with us on your next trip.

Please be reassured that we exert our best effort to provide “well-being at the best price” to our guest. We sincerely welcome you to pay us a visit again for a pleasant stay next time.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Hong Kong Central & Sheung Wan Hotel

Address: No. 28 Des Voeux Road West, Sheung Wan, Hong Kong, China
Location: China > Hong Kong > Sheung Wan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#28 Best Value Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#68 Romantic Hotel in Hong Kong
#74 Business Hotel in Hong Kong
Price Range: $82 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Hong Kong Central & Sheung Wan Hotel 3*
Number of rooms: 550
Official Description (provided by the hotel):
IBIS HONG KONG CENTRAL & SHEUNG WAN HOTEL, a catchy icon strategically located in the bustling Sheung Wan, within minutes away from Sheung Wan MTR station, Macau Ferry Terminal, airport bus station and in the vicinity of Hong Kong Central's business and shopping hub including Airport Express, boasts the first ibis flagship hotel in Greater China to showcase a brand new vibrant style, bringing in comfort, well-being and service. The 550 modern, boldly simplistic guestrooms are furnished with complimentary Wi-Fi Internet access and bespoke interiors on 3-metre high ceiling, large bay windows, premium timber flooring and comfy bedding coupled with stunning harbor views in some rooms on higher floors that born to feast your eyes. ... more   less 
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Ibis Hong Kong Central & Sheung Wan Hotel

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