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“Modern furniture & design, clean room but dirty towels”

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Ibis Hong Kong Central & Sheung Wan Hotel
Ranked #91 of 719 Hotels in Hong Kong
Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Modern furniture & design, clean room but dirty towels”
Reviewed October 1, 2013

Stayed in this hotel in for about 3 nights in Sep'13

What i liked:
- Seems they took good care of our luggage when we left it with them before we could check in
- They upgraded our room, always nice
- View was great from the room
- furnishing relatively new & modern
- room was clean
- Shower water pressure was great


What i dislike:
- Towels were dirty with black blotches. Of 5 that i spread out to take a look before using, 3 were blotchy. One even came with a strand of hair!
- Shower area could be alittle more spacious
- Booked the room for 2 but everything came single. 1 toothbrush/dental kit, 1 bottle of water..
- a good 15mins walk to nearest Sheung Wan MTR. A little far.
- streets are a little quiet when walking back from MTR at night

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jxythyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, October 10, 2013
Dear Guest,

Thank you for taking the time to share your feedback.

Please accept our sincere apologies for the experiences that you had encountered during your stay. Regarding your comments about the quality of amenities and housekeeping service, we had already reflected them to the corresponding department for further review and improvement. We are committed to providing ongoing training to reinforce housekeeping services and please be rest assured that we always strive to ensure our guests a pleasant stay in our Hotel.

If you take MTR back to our Hotel, we’d suggest you take exit C and turn left to walk along Connaught Road Central then Connaught Road West to our Hotel in 10 minutes’ time.
Moreover, regarding our amenities set-up, one set of amenities will be placed in each guestroom.

Look forward to having the opportunity of serving you better again the near future!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (413)
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Leeds
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 29, 2013

This hotel is typcial ibis standard with a great location and fair price on HK island.

The room was clean and everything worked as expected.(bed, internet and AC)

There is a starbucks on the ground floor..

This hotel is a distance from the nearest metro station, so take a taxi if you have luggage...

Room Tip: Check in early as early as possible. I arrived lated and was given a smoking room which smelt really...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkfromPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
115 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed September 28, 2013

Spent there two nights and i would always come back gain.

Location is ok, perhaps a bit far from MTR (not at all 7 minutes as they claim!) and with heavy luggage and humidity a real torture to get there. Hotel itself is new, staff very friendly and breakfast for ibis standards really good. Wifi is free and the signal is strong enough. The rooms are very clean.

I had a room on highest floor with a harbour view. The view was amazing, but on the rooftop there was obiously the AC for the entire hotel, which made a lot of noise. I moved then to 27th floor, it was much quieter and the view still great. Another thing that I found annoying is that obviously all harbour view rooms have connecting doors. Doesn't make sense to my opinion as there are not so many families staying in this hotel. It is not always a real pleasure to be too close to your neighbours and their activities.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank netsrac99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, October 30, 2013
Dear Guest,

Thank you for bringing your comments to our attention.

If you take MTR to our Hotel, we’d suggest you take exit B and turn right to Connaught Road Central, turn left and keep walking until the junction of Des Voeux Road West, then you’ll find our colorful building sits just two blocks away to your left. It takes you around 8 minutes on foot.

We regret to learn about your experience encountered with air conditioner, we have expressed it to the corresponding department for review. Please rest assured that we always strive to provide the highest possible level of service with care.

We would extend our warmest welcome to your next stay with us again soon!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2013

This hotel is an ideal business hotel. I stayed here for 10 days in August. Centrally located and well appointed. The staff were busy but courteous at all times. The dining room was comfortable, but only open for breakfast and lunch until 12.30pm. A short menu of evening meals could be had on request at the bar. The rooms were clean and well serviced.
The hotel location was ideal and near most public transport, which is essential in HK. And other dining facilities and shopping were available within 300 metres in the Queens Road area.

Room Tip: Get an Accor A-club card. It has great discounts and room privilages.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 24, 2013

Stayed here for 5 nights on a business trip Sep 9 - 14. All i can say is, the location for me was just as good as it could have got. Hopped on the airport link and right into Central, then one stop on the island line to Sheung Wan and a 8-10 minute walk to the hotel. From there it was also just about 8 - 10 minutes to my office at Cosco Tower.

Surrounded by 7 elevens, mini marts and small supermarket type places, eateries of all levels, Starbucks, McDonalds, and within 5-8 minutes of the ferries. You just can not get better.

Rooms are not small, certainly no smaller than most in Bangkok and certainly not as small as i thought they would be. This hotel is quite new so the rooms still feel new, bathrooms very clean, beds comfy, desk space and wi-fi perfect, TV a bit limited on channels but hey ho.

Staff we smiley, efficient and polite. Food i had at the restaurant was very very nice. I cannot find fault with this place!

Room Tip: Harbor views come at some extra cost but they are great views from 20th floor up to 32.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stbangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, October 30, 2013
Dear Guest,

Your great comments do brighten up our day! Thank you for sharing some great tips with other users.

We are proud to be one of Asian flagship hotels in delivering “well-being at the best price” and what you had experienced did substantiate the delivery of our brand promise.

We do make our every attempt to deliver the highest possible level of service with care and efficiency and would be honored to be at your service on your next visit to Hong Kong!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed September 22, 2013

The hotel is right in the heart of Hong Kong Sheung Wan area, within walking distance to 3 important transport channels, ie Shun Tak Building where the Macau ferry terminal is, Sheung Wan MTR station and also tram stations. If you take Exit C of Sheung Wan MTR, walk towards your left at the exit . The hotel is at the intersection of Des Voeux Road West and Bonham Strand West. There is a Starbucks at the ground floor of the building. If you miss it, but see a HSBC branch, you are in the right area.

Rooms are small ( size is stated when you book), twin beds are barely 6 ins apart, and shower area super small. However, the hotel is bright and clean, with laminated wood flooring and bath towels and bedlinen also white and clean. Female guests please note that shower caps and body lotion are not provided . Housekeeping agreed on the phone to deliver an extra pillow and a shower cap but did not fulfil the request. I didn't bother to try call again.

As the surrounding area consists of mainly dried seafood and birds nests shops, there are not much night life around. But with the ease of transportation, this should not be a problem

Hotel staff can communicate reasonably well in English and courteous.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Just_my_views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, October 30, 2013
Dear Guest,

Thank you for taking the time to share your feedback which deems important to us.
Our City View Room and Harbour View Room is sized 17 sqm whilst 25 sqm for our Studio Room. Nevertheless, our 3-metre high ceiling, large bay windows and timber flooring in the room give our guest the impression of spaciousness, modernity and inviting feel.

Regarding your comments on the housekeeping service, we had already reflected them to the corresponding department. Please rest assured that we always strive to ensure our guests a pleasant stay in our Hotel.

For the attractions in the hotel vicinity, Lan Kwai Fong and Soho are reachable with around 20 minutes’ walk or a 5 minutes’ drive.

Look forward to serving you in the future!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Hong Kong Central & Sheung Wan Hotel

Property: Ibis Hong Kong Central & Sheung Wan Hotel
Address: No. 28 Des Voeux Road West, Sheung Wan, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Sheung Wan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#24 Best Value Hotel in Hong Kong
#65 Family Hotel in Hong Kong
#69 Romantic Hotel in Hong Kong
#75 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Hong Kong Central & Sheung Wan Hotel 3*
Number of rooms: 550
Official Description (provided by the hotel):
IBIS HONG KONG CENTRAL & SHEUNG WAN HOTEL, a catchy icon strategically located in the bustling Sheung Wan, within minutes away from Sheung Wan MTR station, Macau Ferry Terminal, airport bus station and in the vicinity of Hong Kong Central's business and shopping hub including Airport Express, boasts the first ibis flagship hotel in Greater China to showcase a brand new vibrant style, bringing in comfort, well-being and service. The 550 modern, boldly simplistic guestrooms are furnished with complimentary Wi-Fi Internet access and bespoke interiors on 3-metre high ceiling, large bay windows, premium timber flooring and comfy bedding coupled with stunning harbor views in some rooms on higher floors that born to feast your eyes. ... more   less 
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Ibis Hong Kong Central & Sheung Wan Hotel

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