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Ibis Hong Kong Central & Sheung Wan
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Reviews (3,629)
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1,088
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All reviewsthe ground floormacau ferry terminalstarbucks downstairsdried seafoodairport expressharbour viewtram stopcentral stationminute walkfree shuttlehollywood roadsmall fridgewalking distanceconvenience storeclean hotelrooms are smalloctopus card
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1,971 - 1,976 of 3,629 reviews
Reviewed February 14, 2013

Really nice hotel to stay in Hong Kong, just a 5 min quick walk to Sheung Wan metro station then away you go in HK ! Pleasant staff on reception, clean, good size room and free WIFI. Ask for a high floor room overlooking the harbour for a stunning view to wake up to !
A little confusing when you arrive as the reception is not on the ground floor but the concierge will point you in the right direction. There is a convenience store next to the hotel plus a Starbucks downstairs. Would certainly stay again, excellent value for money.

Room Tip: Ask for a high floor with a harbour view
  • Stayed: January 2013, traveled as a couple
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Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan, responded to this reviewResponded March 22, 2013

Dear Guest,

Glad to know that you will stay with us again!

For the sake of the security and privacy concern of our guests, our check-in counters are located on 5/F. We have assigned one security team member to stand by at our ground floor lobby for 24 hours to ensure guest safety and to direct our guests to the reception for check-in.

We definitely look forward to serving you again in the near future!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

  • Stayed: January 2013, traveled solo
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan, responded to this reviewResponded March 22, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

Stayed here for one night while in transit for 20 hours. Location is good - very close to Macau ferry terminal. Rooms are massive, and spotlessly clean. Price was excellent too. The only thing I had an issue with is the attitude of the staff... on check in at 1am the man at the desk was helpful, but on checking out and leaving my bags behind the desk for the afternoon the staff I delt with were very abrupt - when I picked up my bag the staff member did not utter a single word! I would stay here again, but don't expect anyone to smile.

  • Stayed: December 2012, traveled solo
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Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan, responded to this reviewResponded March 22, 2013

Dear Guest,

Thanks for taking the time to share your thoughts with us!

We sincerely apologize for the experience that you had encountered during check-out. We had already reflected it to our Front Office department for further review and improvement. Please be reassured that delivering highest possible level of possible service to our guests is always of our top priority.

We sincerely invite you to pay us a visit again and allow us to serve you better next time.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013 via mobile

Booked this hotel more out of availability and pricing than anything. Very glad we did. Would highly recommend it to anyone. Very clean, good room size and only 5-7 minute walk to the MTR and free in room wifi. Only negative is the bar staff will NOT give you any glasses or ice for your room. Apart from that it's a great base to explore Hong Kong. Free shuttle bus service from Hong Kong MTR to the hotel and back.

TIP: Get an "on loan" octopus card. You add as and when you need it. $50 HKG will last 2 days minimum. To Ngong Ping return its only $40 which was the most expensive return journey we made.

1  Thank HolzKaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan, responded to this reviewResponded March 22, 2013

Dear Guest,

Thanks for your valuable tips to our guests and your recommendations!

Regarding the experience that you had encountered with our team member at LE BAR, we had forwarded them to our concerned departments for further review and thanks for bringing your comments to our attention. Please be reassured that day and night, our team members are ready to provide the best possible services to cater to the needs of our guests.

We definitely look forward to your next stay soon!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 7, 2013

Considering hotel prices in HK, this Ibis is an excellent option! The rooms might not be huge, but within the same budget you won't find huge hotel rooms in Hong Kong anyway. Plus, everything is new, modern and functional.

As a negative, I'd just mention that they advertise breakfast from 4.30AM onwards but, during our stay (when we needed it in one of the days), that wasn't the case. No big deal.

Internet was great during our first days, but then it became a little flaky. Still OK in general.

Good room (with daily proper cleaning, water, tea/coffee), good bathroom, good price, good location.

Absolutely great value for money - for HK, of course!

  • Stayed: February 2013, traveled as a couple
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1  Thank zararock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at Ibis Hong Kong Central & Sheung Wan, responded to this reviewResponded April 17, 2013

Dear Guest,

Thanks for making the effort to share your thoughts with us.

We sincerely apologize for the misleading message that had confused you about our breakfast arrangement. For your information, buffet breakfast serves from 6.30 am to 11.00 am daily at TASTE (6/F) while light breakfast options are available at LE BAR (5/F) from 4.00 am to 6.30 am and 11.00 am to 12.00 noon daily.

We sincerely welcome you to pay us a visit again and allow us to serve you better next time.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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