Ok, been many times to Cheung Chau Island and from their new website, looked like this hotel renovated the rooms, so decided to give it a go for a week-end break away from HK island.
Well the website pictures are quite misleading to say the least, and they must know about it, as we have been asked to pay for our stay at our arrival. (yes we already had a deposit from our reservation)
The room wasn't very clean, an empty cigarettes pack was left on the terrace floor, one of the towel and the shower curtain were torn. Terrace is nice, but covered not entirely by a small wooden floor, which makes sitting there or putting a drink on the table an acrobatic trick.
The shower flooded many times as the shower drain was partially plugged (before we used it).
Service wasn't friendly at all, never saw any of the staff at the hotel or the restaurant smile. Breakfast in the room was ok, but the delivering staff was like a robot, pouring milk and orange juice on the floor everytime (still don't know why she wasn't doing it on the table, seeing as clumsy she was) and having to be asked the same question 3 times before she stops ignoring us (it wasn't a trick question and my wife being from Hk, there were no language issue).
I can understand that the hotel is quite old, but frankly I don't think the staff/management is doing any effort. And it's not especially cheap.
We had an easter discount, but our room was around the same price as one in the Gold Coast hotel, with no comparison possible on service and anemities.
So will definitely be avoiding the place and will advise my friends to do the same.
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- Also Known As:
- Warwick Hong Kong
- Warwick Hotel Hong Kong
- Warwick Hotel Cheung Chau Hong Kong