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Alicia H
Brisbane, Australia

Stanford Hotel

5.0 of 5 bubblesReviewed Feb 15, 2013
Hotel very close to Ladies markets, great to do your shopping take your purchases back to hotel then go out again. Breakfast - eggs cooked to my liking. Reception staff very friendly, able to give me clear instructions on using public transport (a first for me). Would recommend this hotel to fellow travellers.
Date of stay: January 2013
Trip type: Traveled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this review
Responded Feb 22, 2013
Thank you for choosing our hotel for your trip and we are pleased to know that you enjoyed your stay here.

We are looking forward to welcoming and servicing you. Hope we can make your visit comfortable and memorable.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,083)
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Reviewed February 1, 2013

Given that no reasonable hotels are cheap in HK, this is a good option.
POSITVES
The rooms are on the compact and small side but are clean, well equipped with a modern bathroom, beds are comfortable.
It was nice to get complimentary chocolate and fresh fruit on arrival!!
The hotel is in a great convenient location, with the ladies markets just a short walk away, MTR station closeby to get to other parts of HK and plenty of places to eat! This is one of the highlights of the convenient location for sure!

OTHER COMMENTS
Not sure if it is just the general abruptness of the HK people, but the service leaves a lot to be desired. The check in process was very matter of fact and not friendly at all, it was as special as boarding a bus! after given room keys the attendant was off to the next person to check in and we were left to figure out where the lift was.
There is NO help with bringing your bags/luggage to the room - it is a do it yourself basis.

The breakfast buffet has limited range, and works by an order form basis, where you choose what type of breakfast you would like, give your choice to the waiter and they serve you that.. so not really a 'buffet' as advertised. The things that are out to eat are the regular croissants, toast, a fruit plate (this seemed to dissapear really quick with no refill).

There is free wifi in the hotel, but if you wanted to use the internet on the pc's in the lobby the hotel charges for this by the half hour!! This is rather dissapointing, given a lot of the other hotels I have stayed in provide this as a complimentary.

Date of stay: November 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank angellovetravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded February 3, 2013

Thank you for your recent visit to our hotel. We were bitterly upset to learn of the dissatisfaction that you had pinpointed in the deficiency of service delivered by our front line staff during check-in and the breakfast which had been directed to our prompt attention and follow up for improvement in these areas. Whereas with regard to your comment on the internet usage at the lobby, your reservation was provided with free wifi usage, yet, the charges for the service every half an hour at the internet booth on the pc's in the lobby are to prevent the misuse of it and for the convenience of guests.

With our repeated thanks for having your patronage. For the inconvenience which may cause you, please kindly accept our sincere apologies. We look forward to the pleasure of serving you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

We stayed here last week (5 nights) and found it very convenient. We requested for early check-in (8.30 a.m.), which was accepted by the hotel. We felt that was a great customer service. Rooms were small but very comfortable. Entire property is very neat and clean and very nicely maintained. The best part was its location. It is located at a walking distance from the Mong Kok MTR train station and very near to Nathan Road from where you can easily commute to anywhere in HK. Also, it is just a couple of minutes walk from the busy 'Ladies Market' and shopping areas of Mong Kok. So you can rest assured that you will never get bored. Those who are not keen on local food, there are McDonalds & Pizza Hut within the shopping areas. There was also an Indian Restaurant (Miss India) which we found very convenient (since we were more keen on Indian food). Staff was polite and courteous, language, no issues. There are some minor things that one may miss here (for example, no newspaper in the room, no comb in the shower kit etc.) but overall a great experience.

Room tip: We were informed that all rooms are of the same size, so if the family is big (couple + 2 kids), then one room for the entire family may be congested.
Date of stay: January 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MiteshR_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded January 20, 2013

It was indeed our pleasure to have you stayed with us and thank you for your encouraging comments which inspired us to better serve our guests. Your remarks given on no prior provision of newspaper and comb in room has been taken note for which “A Forget Something” tent card is placed in our bathrooms for reminding guests if their personal belongings are missed to carry, it can be requested via the Houskeeping Office.

With our repeated thanks for having your patronage and apologized for the inconvenience which may cause you. We look forward to the pleasure of serving you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

Stayed here en route to China via Shenzhen. Great location, near the East Mong Kok train station (for MTR to LoWu -> Shenzhen), and also close to Mong Kok station on the line through Tsim Sha Tsui to Central. Mong Kok is in some ways a little more relaxed than Tsim Sha Tsui or Central.

The room was small, but very clean and comfortable, and everything worked. Slept well, and breakfast was really good value. Staff were quite helpful. I'd stay there again.

Date of stay: December 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FretWorka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded January 14, 2013

It was indeed our pleasure to have you stayed with us and thank you for your comments delivered. It will serve as an inspiration and incentive to further improve the hotel.

With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

The best part about Stanford Mongkok is the location. Eateries, late night shopping and the metro are all a stone's throw away. The staff were friendly and the place is clean. Like most hotels in Hong Kong, the room is small but nobody come to Hong Kong to stay in the room, right? However the soundproofing can be improved, especially when I can hear other people's conversation whenever they walk along the corridor.

Date of stay: January 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BryanMah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded January 14, 2013

It was indeed our pleasure to have you stayed with us. We do appreciate very much for having your valuable comments which enhance us to better serve our guests.

With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

Very clean hotel with exceptional service - Front Office truly good and breakfast also attentive and professional. Rooms quite small but by Hong Kong standards, OK - cleanliness very good so compensates for size. Location fine, near 2 MTR stations and close to a lot of "local" restaurants of good quality and excellent value - genuine eateries, not rip-off joints.

Date of stay: January 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded January 10, 2013

It was indeed our pleasure to have you stayed with us and thank you for your comments delivered. It will serve as an inspiration and incentive to further improve the hotel.

With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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