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“Just average”

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The Harbourview Hong Kong
Ranked #148 of 718 Hotels in Hong Kong
Bangkok, Thailand
Level Contributor
57 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Just average”
2 of 5 bubbles Reviewed October 26, 2013

Recently I stayed in HK on business and was a little disappointed with the Hotel . When I booked my room I thought I could expect a room with a view .. Not so.. It seems Harbour view is only for certain rooms .. I had a view of a mouldy dirty wall that was a best depressing . When I discussed this with the hotel staff down stairs , they told me that because I booked through a booking engine "booking.com" that I did not get a choice and if I wanted a better room then I would have to pay the extra 60 -100 HK dollars per night . Different price for different night . Needless to say I have an eversion to being shafted and so I would like to warn travellers to make sure you know what you are getting before you book this hotel .. Hope this helps ..

Room Tip: Make sure you book a room on the harbour side ..
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  • Stayed October 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 28, 2013
Dear Sir/ Madam,

Thank you for writing a piece of comment on TripAdvisor.com and we are sorry to learn that your recent stay with us did not live up to your expectation.

We would like to clarify that over half of our guestrooms do face the Victoria Harbour. However, guests are strongly advised to make a reservation for “Premier Harbour View Room” or “Premier Plus Harbour View Room” to ensure they could enjoy the stunning view from the room. Certainly, the price for the harbour view rooms would be higher than the regular ones. Please understand that it is not our usual practice to offer free upgrade to harbour view rooms, a supplement charge is applicable if guests would like to enjoy the stunning view from the room, trust that our Reception staff has explained this to you. For more details of our room categories, please visit our official website or contact our Reservation Department via email: reservation@theharbourview.com.hk.

Next, limited by the location of the hotel, although the majority of guestrooms face the harbour, some of our guestrooms do face a moldy concrete wall of the next building unavoidably. As this building is not owned by our hotel, we could do nothing to change the current situation. However, we have been trying our very best to offset this weakness with our prime location and price.

Thank you again for your feedback and we sincerely wish that you could give us a second chance when you visit Hong Kong again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,142 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
Dunedin, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 25, 2013 via mobile

We stayed at the harbourview in a triple room with a nice view of the harbour during a short stop over on our way to NZ. The hotel is ok, the rooms are clean and "big" for HK standards and beds are comfortable.
Check in and out were quick and staff friendly and helpful.
So overall good value for money in a good location.
we will stay again for short stays or if attending something at the convention centre.

Stayed October 2013, traveled with family
Helpful?
1 Thank Pablo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 28, 2013
Dear Sir/Madam,

Thank you for staying with us and sharing your feedback on TripAdvisor.com. We are delighted to know that you are satisfied with the view from the guestroom, size and cleanliness of the guestroom, comfort of the bed, price, location, as well as the efficient and friendly service delivered by our staff.

Thank you again for your positive comment. We will keep up our good work and continue to strive for higher service standard absolutely and we look forward to welcoming back you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crystal Cove, Barbados
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 25, 2013

This was our first visit to Hong Kong, we stayed at The Harbourview for one night (part of a stop over from London to Sydney) at the end of September, our original booking had been for a Premier Room but we upgraded this to a harbour view room, I'm glad we did as the room itself was very small the only positive was the amazing view, there were 3 of us but when we arrived only 2 single beds were in the room, I asked the concierge where the 3rd bed was and was told one was on its way, when it arrived it barely fitted into the room, I understood we were meant to of had a room with a double and single bed, so wasn't very impressed, saying that the staff were very friendly and helpful and the breakfast buffet was very nice/good value, it was also very well located so was easy to get around the city by foot, although if you need to travel a bit further (we went to The Peak amongst other things), they are very regular/cheap.

Room Tip: I would recommend a room with a harbour view, the higer up the better. Always check when booking if...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giggles9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 28, 2013
Dear Sir/Madam,

Thank you for writing us a piece of comment on TripAdvisor.com. We are happy to know that you are satisfied with the hotel’s location, the price and quality of our breakfast buffet and the service quality of our staff members. Also, it is our pleasure to learn that you appreciated the upgrade and the harbour view from the room.

We admit that the size of our guestroom is not big in general and we have been trying to offset this weakness with our reasonable price and prime location. Besides, we would like to apologize for the late arrival the extra bed which should have been arranged prior to your arrival. Please be informed that we have passed your message to our Housekeeping Department and staff members have been briefed to pay attention special requests made by guests prior to arrival, so as to avoid the same issue from happening again.

Thank you again for your kind comment, through which we could seek rooms for improvement. We look forward to serving you again during your next visit to Hong Kong.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WALES
Level Contributor
76 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

We stayed for 2 nights with our adult daughter.The room was bigger than we'd expected especially as there were 3 of us.
Well worth paying for a room with a view as it is stunning.Location was excellent and the buffet breakfast good value and a huge choice.We also used the bus to and from the airport .Reasonably priced for Hong Kong .0
Staff were very helpful and would unhesitatingly recommend this hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANGHARRAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 18, 2013
Dear Madam,

Thank you for staying with us and writing a piece of compliment on TripAdvisor.com. We are delighted to know that you had an enjoyable stay with us and appreciated with the hotel’s convenient location, price, the stunning harbour view from the guestroom, the food varieties of breakfast as well as the friendly service delivered by our staff members.

Your appreciation on various aspects of our hotel is well taken which is a great encouragement to us. We will share your message to all departments and staff members duly and continue to strive for higher service quality definitely. Thank you again for your positive comment and recommending our hotel to other travellers. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

This hotel is convenient located in the business district of Wan Chai, it is very close to everything, MTR, restaurants, bars and bus stops. We had no problems navigating around the hotel. The staff are very helpful in giving you directions, and whatever you needed. I will recommend this hotel to any one. There is also a hotel bus going to and from the hotel to the airport, the cost : $120.00 (H.K. dollars) per person. The only draw back may be you have to pay $100.00 (H.K. dollars) per day for internet.

Room Tip: Book the harbor side for extra fee, you won't regret it.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88Happytraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 15, 2013
Dear Sir,

Thank you for writing us a piece of positive comment on TripAdvisor.com and recommending our hotel to other travellers. We are glad to know that you appreciated the hotel’s convenient location, transportation network, stunning harbour view, as well as the service delivered by our staff members. We will continue to strive for higher service standard definitely.

Regarding the internet access fee, please be informed that the hotel is now offering free wireless broadband internet access for guests who make reservation via our official website. You are suggested to visit our website upon your next reservation with us as special room packages and offers will be uploaded periodically.

Thank you again for your compliment and we look forward to welcoming you back upon your next trip to Hong Kong.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
128 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed October 8, 2013

Recently stayed at the Harbourview Hotel 4 Harbour Road Wan Chai while in Hong Kong. I doubt I would stay there again. The room was certainly clean and had a great view of the Harbour, but that was all that it had going for it in our opinion. The room was very tiny, we were supposed to have a Queen bed room, only to find it had 2 single beds pushed together, but made up as single beds, the mattresses were super hard. Bathroom area was VERY compact, fortunately we are not "big" people - if you were I believe you would have trouble turning around in the bathroom. Bare minimum of facilities i.e. no replacement toilet roll, one tiny round of soap etc. Most staff we had dealings with were pleasant but did not go out of their way to be of assistance, except one young concierge guy who was a real hoot !! Breakfast was another disappointment with much of the "hot" food being cold, or barely warm. The Hotel is still undergoing minor renovations, with one lift out of bounds for Hotel Guests. Air Conditioning was very good. Room security was good with a large electronic combination safe. Laundry Service available - but quite expensive. Room Service available - very prompt with our orders. Having been to Hong Kong several times we chose this Hotel as our 'usual' Hotel was undergoing major renovations which we wanted to steer clear of.

Room Tip: I don't know how you go about obtaining a better room - ours was supposed to be a Premier Harbou...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieInAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 8, 2013
Dear Sir,

Thanks for writing us a detailed comment on TripAdvisor.com. We are happy to know that you appreciated the cleanliness in the guestroom, the harbour view from the room, room security, quality of room service, as well as the exceptional service delivered by one of our Concierge members.

We admit that the sizes of our guestroom and bathroom are not big when compared with other hotels in Hong Kong. Kindly be informed that we do have 2 other room categories, namely, Executive Room and Executive Deluxe Room which are significantly more spacious than regular rooms, while their bathroom is slightly larger too. For details, please visit our hotel’s official website.

Your preference on bedding is well noted. Please note we could arrange soft mattress topper for guests who prefer softer mattress. Kindly drop us an email at: reservation@theharbourview.com.hk and state your full name and period of stay, we will mark your preference, queen size bed and softer mattress, in your profile, so that we could have better arrangement for you if you stay with us again.

Your words on the temperature of food served in breakfast buffet, helpfulness of staff members, insufficient bathroom amenities and the price of laundry service are well taken. We would pass your opinions to our Food and Beverage Department, Front Office Department and Housekeeping Department for review accordingly.

Last but not least, the aim of guest lift renovation is to offer better and safer facilities to our guests. Kindly be informed that energy saving device and LCD TV will be installed in the guest lift. We would like to take this chance to apologize for the inconvenience caused to you.

Thanks again for your comment and we sincerely wish that you could give us a second chance upon your next visit to Hong Kong.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed October 7, 2013

The hotel was strategically located at the harbour but the access is a bit tricky as there are 3 "harbour view" hotels around the area. The lobby is also very tight. Rooms are sufficient with basic ammenities. Only thing that bothered me was the bath wasn't cleaned well. Good sleep quality due to good mattress.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAAzli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this review, October 8, 2013
Dear Sir/ Madam,

Thank you for sharing your feedback on TripAdvisor.com. We are glad to hear that you are satisfied with our room size, in-room amenities and the comfort of the sleeping bed.

We have passed your words about the bath to our Housekeeping department and Room Attendants will pay extra attention when cleaning up the bath from now on.

Regarding the hotel name issue, we are aware that there are 2 other hotels nearby having “Harbour View” in their name. Please understand that we have no way to alter other hotel’s name and even our own name. However, we do have a bilingual Google map on our hotel’s official website indicating our exact location, we strongly suggest that you print this map prior to your trip to Hong Kong, with this map you will be able to reach us by taxi or public transport.

Thanks again for your comment and we look forward to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Harbourview Hong Kong

Property: The Harbourview Hong Kong
Address: No.4 Harbour Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #148 of 718 Hotels in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Harbourview Hong Kong 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
Harbourview Hotel Hong Kong
Harbour View International House Hong Kong
Harbourview Hong Kong
The Harbourview Hong Kong

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