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“away from expectations”

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The Harbourview Hong Kong
Ranked #145 of 721 Hotels in Hong Kong
Reviewed August 8, 2013

i stayed here middle of may for 3 nights as my girlfriend came to choose the hotel. we made the booking via booking.com but it was unfortunately below our (already) low expectations. we arrived after a short trip (we are living in Shanghai) and had an average check-in. no papers have been prepared and we had to fill in all papers instead they prepare it and just let the customer double confirm the information. we entered our tiny room, and our view from the window was at a concrete wall. very disappointing.

we didn't use any facilites like breakfast in the hotel. Internet is only for free in the lobby, which is a not up-to-date and very annoying.

the whole time we stayed there we had a feeling that the room is some kind of over-humid. you could feel it on the paper and even clothes inside the room.
Yes, HK is a humid place, but this was awkward experiencing that in the room with running AC.

  • Stayed: May 2013, traveled as a couple
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Thank Padschi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded August 13, 2013

Dear Sir,

We are sorry to learn that your recent stay with us did not live up to your expectation. Please be assured that the hotel is making every possible effort to improve the service standard and provide a better environment for guests.

Limited by the location of the hotel, nearly half of our guestrooms do face a concrete wall. However, we have been trying to offset this weakness with our reasonable price and convenient location. We admit that the size of our guestroom is not big in general while comparing with other hotels in Hong Kong. Please be informed that our hotel has two other room categories, namely, Executive Room and Executive Deluxe Rooms which are larger than regular rooms and face the Victoria Harbour that you may consider for your next visit.

Please note that other than the 2 computers offering free internet access at the hotel lobby, free Wi-Fi internet access is also available for patrons of Mezz Floor on M/F of the hotel, no password is required for this Wi-Fi system. In addition, the hotel is currently offering free internet access during the whole stay to guests who make reservation via the hotel’s official website. For more details, please contact our Reservation Department via e-mail at reservation@theharbourview.com.hk.

One of the reasons contributing to the humidity in the room was the humid weather in Hong Kong during spring and early summer. You could turn the air-conditioner to medium or high level, the humidity in the room would be significantly lower. Alternatively, you are welcomed to contact our Front Desk staff for assistance. Our staff members would do their best endeavor to offer you help.

Last but not least, your comment on the check-in experience is well taken. The issue has been raised to the management for review. Once again, thank you for providing us this valuable feedback and we sincerely wish that you could offer us a second chance to do better.

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485 - 491 of 1,185 reviews

Reviewed July 29, 2013

Have stayed here before as it is convenient for the night life we wanted. But cannot believe how cold it is. Imagine coming from very hot temperatures into a freezer room and you may get the idea. Not very good if you have been caught in one of HK's heavy downpours. It is so cold in the restaurant for breakfast that your food is cold by the time you have collected it and returned to your table. The buffet breakfast is a good mix of European and Asian food. Be sure to take a warm jacket with you if you go to reception or the restaurant. However the rooms are satisfactory, clean with comfortable beds, but tiny bathroom. Will probably try elsewhere in future so as not to get cold and flu.

  • Stayed: July 2013, traveled as a couple
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Thank Dianne52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded August 1, 2013

Dear Madam,

Thank you for staying at our hotel again and sharing your feedback on TripAdvisor.com. We are glad to know that you are satisfied with the hotel’s location, guestroom cleanliness, comfort of the bed as well as the food variety of our breakfast buffet.

Regarding the indoor temperature issue, we apologized for the experience you have encountered in Harbour Restaurant and hotel lobby. We have passed this issue to our staff in Engineering for improvement. Besides, our Food and Beverage Department will pay more attention to heat reservation of the food served on the buffet table to enhance the dining experience of our guests.

Your comment on the bathroom size is well noted. Comparing with other hotels in Hong Kong, the size of our bathrooms might be smaller, however we have been trying our best to offset this weakness with our prime location and quality of service.

We do take your comments seriously, please be assured that improvement would be made accordingly. We look forward to having the pleasure of serving you again soon.

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Reviewed July 23, 2013

The room we got was newly renovated and it was spacious for Hongkong standards. The bedroom and the bathroom were both very very clean. Definitely no feeling of "eww"-ness in the room. For me, that is a very big plus. Definitely worth paying for.

  • Stayed: July 2013, traveled as a couple
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2  Thank larski_mnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded July 25, 2013

Dear Sir / Madam,

Thank you for taking your time writing us a piece of positive comment on TripAdvisor.com. We are glad to know that you found your stay with us value-for-money and that you are satisfied with the cleanliness and the size of our guestroom and bathroom.

Please be assured that we will continue improving the facilities and guestroom amenities and we look forward to the pleasure of serving you again in the near future.

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Reviewed July 23, 2013

we stayed here for our first night in hong kong and we are very happy with the location. near the MRT station (Wan Chai) and also the bus stop for the AirPort Express shuttle. We booked this via Agoda and got the room for just 100 USD. Room was very small but clean. It had the basics that is perfect for those that will spend most of their time sightseeing. Big plus is the comfortable bed which was perfect for a whole day of walking. It is nearby some restaurants also.

Room Tip: the cheaper room with no view literally has the wall of the other building as your view.
  • Stayed: July 2013, traveled as a couple
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1  Thank Jajiniyanavei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded July 25, 2013

Dear Sir/ Madam,

Thank you for sharing your comment on TripAdvisor.com. We are delighted to know that you had an enjoyable stay with us and appreciated the hotel’s convenient location, price, transportation network, room cleanliness, as well as the comfortable bed. With our prime location, The Harbourview is a perfect base for conducting business and exploring the city.

Thank you again for your positive words and we look forward to welcoming you again upon your next visit to Hong Kong.

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Reviewed July 17, 2013

I liked the hotel as its right next the central plaza (my office in HK), its lcoated very well for all other purposes, the price was fantastic for HK, 840hkd inc. Its a new hotel. Although budget price for HK the service was very good from doorman to front office etc... for business its ok for overnighters, the rooms are small and bathrooms are very small. There were a lot of tourists in the hotel and i found it a bit to noisy at night on the ffloor I was on. not the hotels problem but very inconsiderate other guests.

Room Tip: Make sure to ask about tourists on the same floor and making sure you get a proper and normal floor...
  • Stayed: June 2013, traveled on business
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Thank travel_enhancement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded July 19, 2013

Dear Sir/ Madam,

Thank you very much for staying with us and writing a piece of positive comment on Tripadvisor.com. We are pleased to know that you are satisfied with the hotel’s convenient location, price as well as the attentive service delivered by our Front Office staff. We will keep up our service quality absolutely.

Your comments on the size of our guestroom and bathroom are well taken. Please be informed that we do have other room categories offering larger rooms, namely, Executive Room and Executive Deluxe Room. You may consider choosing one of them during your next stay in Hong Kong. For details, you are welcomed to visit our official website.

Regarding the noise caused by other guests, please accept our sincere apology on this issue. In fact, to deal with the noise disturbance, we could arrange room change for you if the situation allows. If you need any assistance during your stay, just feel free to contact our Front Desk staff at any time.

Thank you again for your positive feedback which is a great encouragement to us. We will strive for higher service standard and look forward to welcoming you again in the near future.

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Reviewed July 8, 2013

Me and my feyonce stayed here for 3 nights in June 2013. Having not been to HK before we didn't know which area to stay in, so went by rating alone and booked The Harbourview.It was clean and modern, but loactionwise it is more suited to business than leisure. Rooms were tidy, but room cleaning leaves a lot to desire. The breakfast buffet was quite good also. I also wouldn't reccomend visiting in June, since the rain and damp really were hard to deal with. Overall resonably priced hotel, with all the amenities you'd expect.

Room Tip: Try to get a room with a view, ours was looking onto a wall.
  • Stayed: June 2013, traveled as a couple
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Thank leena198783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded July 9, 2013

Dear Madam,

Thank you for choosing our hotel and sharing your feedback on Tripadvisor.com. We are glad to learn that you are satisfied with our breakfast buffet, price, design and décor, as well as the tidiness in the guestroom. With our convenient location, guests will have easy access to the public transport network and various attractions in Hong Kong. Therefore our hotel is also a good choice for leisure travellers.

Your opinion on our room cleanliness is well taken and has been passed to our Housekeeping Department for review. Please be assured that corrective action will be taken accordingly.

Thank you again for your valuable comment and we look forward to welcoming you again in the future.

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Reviewed July 3, 2013

The hotel is in a very good location by the harbour and Convention centre. Rooms are small but those on the front have a harbour view -spectacular at night! Would not recommend the hotel restaurant -the fried egg noodles were uncooked and service very slow. Caters for groups with buffet meals.

  • Stayed: June 2013, traveled as a couple
    • Value
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Thank Lois G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHarbourview, Manager at The Harbourview Hong Kong, responded to this reviewResponded July 19, 2013

Dear Sir/Madam,

Thank you for sharing your feedback on TripAdvisor.com. It is glad to learn that you appreciated the hotel’s convenient location and enjoyed the night view from the guestroom.

Your comments on the food and service quality at our restaurant are well taken. We have passed your opinions to our Food and Beverage Department for review and look into the matter in-depth. Please be assured that improvement work will be taken definitely.

We admit that the size of our guestroom is not big in general while comparing with other hotels in Hong Kong. We have been trying our very best to offset this weakness with our prime location and stunning harbour view. Please be informed that we have two room categories, namely, Executive Room and Executive Deluxe Room, both offer rooms significantly larger than regular rooms. For details, you are welcomed to visit our official website or contact our Reservation Department via email: reservation@theharbourview.com.hk.

Thank you again for your comment and we look forward to welcoming you again upon your next visit to Hong Kong.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Harbourview Hong Kong

Address: No.4 Harbour Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #145 of 721 Hotels in Hong Kong
Price Range: $97 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Harbourview Hong Kong 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
Harbourview Hotel Hong Kong
Harbour View International House Hong Kong
Harbourview Hong Kong
The Harbourview Hong Kong

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