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“Good value, poor location”

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Metropark Hotel Kowloon
Ranked #114 of 718 Hotels in Hong Kong
London, United Kingdom
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good value, poor location”
Reviewed March 25, 2014

The value for money was good at what was obviously a busy time.

The room was reasonable and was clean, but the wifi in the room was very poor (standard in HK hotels it seems).

They are currently renovating the lifts and so the wait to get up and down can seem to take a long time (and it stops at lots of floors going up and down).

With regards location it wasn't great. The walk to the MTR is a long walk so the shuttle bus can drop you there, though it still leaves you a few minutes walk from the station. The exciting areas such as Mong Kok and Temple street are a good 20-30 minutes walk away and taxis don't stop too regularly so prepare for a wait.

All in all a pleasant enough hotel but on a similar budget I'd look to be closer to transport/more sites.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcDenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, April 16, 2014
Dear MarcDenny

Thank you for your recent stay. We believe that quality services shall not only rely on the effort of hotel itself, but also the "voices of our customers" like yours. And certainly, your comments are of great value to our improvement.

Please accept our sincere apologies for the deficiency during your stay. In order to upgrade the service performance of guest elevators, we will replace them by those with eco-friendly system. Therefore, there will be one unit of elevators temporarily suspended at each time and it caused the delay of elevator services. We are sorry for the inconvenience caused.

To facilitate the easy access to city centre, we provide free shuttle bus service to Timshatsui via Mongkok. The existing stop is located at the closest drop off point available around the MTR station. It is due to the government road regulations and the best consideration of guests’ safety. However, we will still review it periodically to enhance our guests’ convenience.

Once again, we thank you for your valuable comments. We look forward to being of service to you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 23, 2014

I stayed 3 nights here. I chose this hotel as it was close to HK friends and I wanted a more local experience, and to be exposed to Chinese culture. Also for the shuttle bus, which I did not use as my local friends picked me up. I had no trouble speaking English, everyone understood me. It was very clean. I would stay here again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mumskynanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 26, 2014
Dear Mumskynanny

Thank you very much for selecting to stay with us. We are glad to hear that you are satisfied with the stay with us. We will do our best to ensure our guests’ stay a pleasure one.

We look forward to welcoming you again soon.
Report response as inappropriate
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Toronto
Level Contributor
268 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
Reviewed March 16, 2014

This was our second stay in this hotel in Kowloon. It's main benefit is the free shuttle bus (running every twenty minutes) from Kowloon station on the airport express route. The staff is professional and competent but not overly friendly. Our room was very nice - large enough, good bed and nice amenities. Free Wifi and wired broadband is accessible in the room. The breakfast is very good and tasty. The hotel is about a 15 minute walk from the nearest subway stop. There is a nice local restaurant (Teresa's restaurant) next door that has good food at reasonable prices for dinner. We would certainly recommend this hotel. While somewhat pricey, it has large rooms, is well equipped and clean. The gym is also well equipped and in a nice location on the roof top.There was very little noise. It is well located and has the shuttle service.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Canadian079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 26, 2014
Dear Canadian079

Thank you for your continuous support to us. With the heartfelt thanks, we are very much appreciated your compliments to us. It is indeed a great encouragement to our collective efforts, and, it is our ultimate goal to make every of our guests' stay a pleasurable stay. Please accept our apology for the staff attitude. We will reinforce the related training programs for our staff to enhance the service and communication skill.

We heartily thank you for your valuable comments and look forward to being of service to you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
upminster
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 15, 2014

We stayed at the metropark from the 4th - 8th. Arch on our way back from australia we were upgraded to I think a deluxe room as it was our 40th wedding anniversary but I did inform the hotel in advance. The room was on the 18th floor which was good as the lower floors got a lot of traffic noise the room had almost everything In it you needed like a kettle tea/coffee 2 complimentary bottles of water per day fridge,safe,toothbrushes, shampoo,hair dryer etc I did read about the lifts and the smell of cigarette smoke on non smoking floors there were only 3 lifts working out of 4 but we never waited longer than 5 mins and though in some parts of the hotel it did smell a bit musty we couldn't smell any cigarette smoke. We had breakfast in the hotel which cost roundabout £15 pp but it was everything you wanted and more so it was worth it we also got a 100 hkd voucher off so £20 for this enormous breakfast was good value the only thing I could say I didn't like they were very very slow filling up the empty food trays so don't go when it is busy but breakfast is from 6.30-11 which was excellent times
The hotel also had a heated swimming pool on the roof which we used also they have showers up there with soap,shampoo,conditioner so,you can shower n get dressed up there, the gym is on the roof to small but adequate. The hotel has a bakery, a bar called sip sip bar where they do happy hour from 5-9 buy one drink get the same drink again free nice seating pleasant service as was all the staff we encountered except the cook on the egg station never smiled.
The hotel does a courtesy bus first stop to the market ( which is in very easy walking distance) then down to the harbour where there is loads of designer shops and the ferry to Hong Kong island
It runs every half hour
In all nice hotel but can be noise because of the traffic

Room Tip: Ask for high floor
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank picklesupminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 21, 2014
Dear picklesupminster

Thank you very much for selecting to stay with us. We are pleased that you have enjoyed your stay with us. It is indeed a great encouragement to our collective efforts, and, our ultimate goal is to ensure our guests' pleasurable stay. We will maintain our professional service to ensure every of our guest stays a pleasurable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 14, 2014

The service - speedy check-in and check-out.
The location - not located centrally in mongkok night market areas. But shuttle bus service is available. Would be excellent if the hotel could consider providing shuttle from mongkok back to hotel besides the only one pick up point next to Peninsula hotel.
The staff - helpful and professional
The room - small but adequately equipped. Clean and comfortable.

The only bad encounter I experienced during my stay was during the first night when I took the shuttle bus. Due to fire or jam, the driver asked all of us to get down from the bus. I planned to go to the avenue of the stars but ended up I was not sure where. It was pretty irresponsible to just leave tourists like me to wander around in an unfamiliar place just like that...

But despite the bad experience, I will still consider staying here again in my upcoming visit. The service is recommendable overall. The shuttle service is useful. I tried again the following days, it sent and fetched us on time.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 21, 2014
Dear Kelly H

Thank you very much for staying with us recently. Your valuable comments are very much appreciated and the comments enhance the achievement of our ultimate goal to make every of our guests' stay a pleasurable one.

Please accept our apologies for the service deficiency during your stay. In order to avoid the long wait in shuttle bus, our driver suggested guests getting down shuttle due to the fire of truck caused traffic jam. We will reinforce the related training programs for our staff to enhance the communication skill. We apologize for any inconvenience caused.

Once again, we thank you for your valuable comments. We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
livingston Scotland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 11, 2014

My husband and I stayed here for four nights following a cruise from Dubai. We found our superior room clean and and quiet with free wfi. The staff were exceptionally helpful and polite and were happy to pay £30 to keep our room for another 6hours before going to the airport.
The complimentary bus to the ladies market and the waterfront was a great service (although we walked to the ladies market) we used the bus to and from the waterfront most days and nights.
We had breakfast one morning, one dinner and one snack in the hotel, all of the food was tasty, nicely presented and good value for money.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nurse36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 21, 2014
Dear Nurse36

With the heartfelt thanks, we are very much appreciated your compliments to us. It is indeed a great encouragement to our collective efforts, and, our ultimate goal is to ensure our guests' pleasurable stay. We will do our best to ensure our guest's day a pleasure one.

Once again, we thank you for your valuable comments. We look forward to being of service to you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 10, 2014

My friend and I stayed at the hotel for one night in march as part of a China tour arranged by China Odyssey tours. The location of the hotel is good,it takes ten minutes to walk to shopping center. the room is clean, quiet and free wifi in the room . breakfast was delicious and a good variety was available. Would definitely recommend this hotel!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiger t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtphk, General Manager at Metropark Hotel Kowloon, responded to this review, March 21, 2014
Dear tiger t

We are glad to hear that you are satisfied with the stay with us. It is indeed a great encouragement to our collective efforts, and, our ultimate goal is to ensure our guests' pleasurable stay. We will do our best to ensure our guest's day a pleasure one. We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metropark Hotel Kowloon

Property: Metropark Hotel Kowloon
Address: No. 75 Waterloo Road, MongKok, Kowloon, Hong Kong, China
Location: China > Hong Kong > Mong Kok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Best Value Hotel in Hong Kong
#85 Business Hotel in Hong Kong
#86 Family Hotel in Hong Kong
#88 Romantic Hotel in Hong Kong
#96 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Metropark Hotel Kowloon 4*
Number of rooms: 487
Official Description (provided by the hotel):
Situated at the heart of Kowloon near commercial and shopping areas, the hotel provides easy access to the main transportation network including subway and railway. Facilities include Chinese & Western restaurants, a bar, a rooftop swimming pool and health club. Airport shuttle and free hotel shuttle bus services are provided. Free broadband Internet access with unlimited usage in all guest rooms and wireless broadband access in hotel lobby and all restaurant outlets are available. ... more   less 
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Also Known As:
La Quinta Hong Kong
Metropark Hotel Kowloon Hong Kong

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