As I come to HK for business,stay for 2 nights only.Just bring a lot ridiculous experience for me.
For the room,every time I locked my safe,but it can't open again and I still waiting a long time the front desk manager Marcus come to my room and open it.But the manager didn't know they waste my time as I told the reception staff my safe problem,they haven't solve it.Only just call the housekeeping and take a look they back to work.What a horrible service.Marcus try to help me move to the other room,but that room was so dirty and smell smoke.When I make a reservation specially I don't want a smoking room and when I was check in the reception staff double confirm with me make sure is not a smoking room.How they didn't know me I don't want a smoking room???More
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