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The Charterhouse Causeway Bay Hotel
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Reviews (799)
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279 - 284 of 799 reviews
Reviewed March 5, 2014

Enjoyed our stay at the charter house...the rooms were small, but clean and nice...one of the rooms we had, had a problem in the toilet, but the hotel readily fixed the problem and even had a platter of sweets for both our rooms, to show us that they were sorry about the problem...I thought that was a very thoughtful thing to do and it made us feel very special despite the situation. We liked the location and breakfast every morning was adequate...it served a little bit of everything someone would want for breakfast. One of the things we noticed tho, was there were hardly any movie channels on tv, since we have kids with us and it was a family trip, this is one of the things families do look forward to after along day out...

  • Stayed: February 2014, traveled with family
    • Value
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Review collected in partnership with this hotel
1  Thank RainbowFH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded March 18, 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to learn of your memorable experiences upon your recent stay with us and you were generally delighted with our service and products. Your overall experiences will certainly be sharing with all of our associates.

Indeed, we are continuously improving our channel program to offering wide entertainment to our guests and providing value-added service has always been our objective.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

A quite convenient location, 8-10 minute walking time to Time Square, SOGO and other place of Causeway Bay and Wanchai, with an reasonable and competitive room rate. The room was clean and tidy with my favorite type of decoration. Staff were exellent. On the whole, it was a very happy time in the Charterhouse Causeway Bay Hotel.

Room Tip: Lower floors are non-smoking roomes.
  • Stayed: March 2014, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded March 18, 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that our service and products had generally met your expectation and your kind words will be sharing to our all staff to upkeep this consistency in our service commitment and strive for sustainable improvement.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

hi everyone just came back from our hk trip feb25-mar1,2014. As usual i booked charterhouse hotel because i really love this hotel...the service is very good ..this time with special memtion to mr. wesley when we checked in.. very fast courteous service and my request for non-smoking room and late checked out was granted then and there...and he give us a room at the business floor room 1912...clean and quiet ..Thank you mr. wesley! as i mentioned in my previous review the location of this hotel is very convenient with lots of resto around and fastfood like the cafe de coral and fairwood ( this you can find when you turn left as you exit the hotel it's on the third stop light they are across each other..food is good and very reasonably price with hk$30- 45 you will have a very full satisfying set meal ..menu changes lunch and dinner.. they have brunch also hk$20-25 breakfast around this price also if you prefer bread there 3 bakeries across the street...the tram , times square is nearby..walking distance.. actually when you walk around lots of stores for shopping...electronic shops at ccwu bldg...and there's a newly opened taiwanese dumpling resto very good for a HK$32 you have set of a bowl of meatball soup withcilantro,5pcs of boiled dumpling and 5pcs of pan fried stick dumpling...with all these convience around plus good service that's why i love and remain a loyal client of charterhouse hotel..

  • Stayed: February 2014, traveled as a couple
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2  Thank babyqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded March 18, 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are delighted to have you be our loyal guest and staff were found proactive and initiative in serving your request, your compliment will be rewarding to our associates especially Senior Front Office Manager, Wesley and his front office team.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

A very convenient location, close to shopping precinct Causeway Bay and various transport means to go everywhere else. Staff are extremely courteous, sensitive to your needs. Room is a bit small, but with meticulous appointment, very clean and hygenic. The rate is reasonably economical and competitive when compared to other centrally located and star-rated hotels. No doubt I will stay in this hotel again when I visit Hong Kong in future.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Albert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded February 25, 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are delighted to learn of your feedbacks on our service and product and your kind words will definitely be shared with our employees.

Indeed, we have engaged business partnership with “Big Bus Tour” in which you could explore Hong Kong in a free and easy way. Perhaps for your next visit you may contact our concierge staff for assistance to your preferences and trust they will definitely help to provide you more options.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

I have used this hotel for business visits for about 20 years now. And I keep going back - why? it's convenient to the tram, MTR and the bus routes plus the Airport Express station. The staff are pleasant and helpful and will upgrade if it is possible

This trip I had a small problem with the bathroom door that required the hinges being adjusted. The engineers were there on the job within minutes of the problem being reported and they fixed the problem and left in record time and didn't leave a mess behind in the room! Compared to the treatment I have experienced in other hotels around Hong Kong and Kowloon this hotel is great.

The dining room staff are pleasant happy lot even a 7.00am ! Thanks you to every one at the Charterhouse - I'll be back.

Room Tip: The higher floors at the back looking toward the HKJC Happy Valley Racetrack are the best in my opinion. They are quiet with a pleasant outlook and no traffic noise.
  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded February 25, 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

Your favorable comments and compliments will always be shared with our associates especially our Engineering and Food & Beverage for lauding their contribution in driving service consistency.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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