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“Nice but Tight”

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The Charterhouse Causeway Bay Hotel
Ranked #182 of 718 Hotels in Hong Kong
Orlando, Florida
Level 5 Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice but Tight”
Reviewed June 12, 2013

If you are looking for a spacious hotel room, this isn't the place to be. The Charterhouse is located conveniently in Hong Kong, is very clean and decorated nicely. It offers a great restaurant with a huge variety on the buffet for breakfast, lunch and dinner. It also offers a good variety of food in the bar area. But the bedrooms are quite small! Like VERY small. Two beds in a room are actually two single beds with walking space only in the room. We asked for an upgraded room but was told they had one bed and that wasn't suitable to us. Also, if you are from another country be sure you take a variety of plugs for the electrical outlets. Mine didn't fit, so no curling iron for several days. But I learned I could live with out some of the extras we Americans enjoy. But needless to say, Hong Kong is fantastic and offers many, many hotel accommodations... just be sure you check it out before booking.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosella Angel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation, ideally we offer different travelers’ needs with various room types and sizes that may meet your selection, perhaps for your future reservation you may consider to let our reservation colleague knows of your preferences.

Indeed our location will provide easy access to many places of interest especially shopping with both Causeway Bay and Wanchai MTR stations nearby.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Manila, Philippines
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 11, 2013

We picked this hotel since it is within walking distance from the convention center. Rooms are small, there are hardly any amenities available. Check in went quick and smoothly, the concierge was helpful throughout our entire stay. The first night, as we were going to bed, a big cockroach crawled out from under the bedcover - quite a shock! It fled under the bed and trying to find it we lifted up the bed to a horrible mess, obviously no one had made an effort to clean under the beds in months! The next morning we found several more cockroaches of varying sizes around the room. When we approached the front desk and calmly told them about the cockroach infestation we got blank looks and a promise that the room would be "cleaned". Even the assistant manager did not have the curtesy to apologize and we had to ask specifically for a change of rooms which finally was agreed to with much hesitance. Overall extremely poor management of the situation, I feel sorry for the next person who has to stay in one of see dirty rooms! Never staying again!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XiawaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry to learn of your adverse feedback on the cleanliness which was very uncompromising. We had taken up this issue immediately with our outsource Pest Control company and seriously reviewing the effectiveness and frequency treatment monthly to prevent from recurrence.

In addition, our Executive Housekeeper will reinforce the cleaning process consistently with our room attendant to ensure rooms are thoroughly clean at all times.

It was indeed an isolated case and we hope this incident will not marred your overall impressions on our hotel and please make me your direct contact for your return trip and I will certainly take the extra steps to make this a memorable stay for you and family.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hong Kong hotels

Level 6 Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 10, 2013 via mobile

room is kinda small. I purchase the superior room but its given single bed x 2. When I have asked for another room, the staff said cant.

Even I have spesifically said non smoking room but given smokin room which whole night sleep with the cigarette smell

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChesterJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry to have overlooked you request for non-smoking and due to our room inventory constraint we are unable to accommodate your request preference. However we have indicated your preference in your history profile and rest assured it will not happened again.

Once again thank you for providing us these valuable feedbacks and we certainly looking forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rostrevor, Australia
Level 6 Contributor
148 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed June 6, 2013

This is the first time in many years that I have checked out of a hotel after one night and spending the other 5 nights in a different hotel in Hong Kong. The rooms are so small you have to be a contortionist, the mini bar is a joke, nowhere to put your luggage - and so it goes on. Avoid at all costs.

Room Tip: Don't even check in, find somewhere civilised
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RostrevorMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your related comment made will be reviewed and shared to our senior management for improvement.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau
Level 4 Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 6, 2013

Basically the short stay way great. Although it is located about 15mins from the nearest MTR by walking, it is been compensate by the efficient and friendly staffs at the hotel.
The Guest Relations was very attentive and remember your preferences after first encounter. Restaurant was serving good varieties of foods to serve the cosmopolitan market to my surprise. It is the nice and well maintained hotel. Credit to the Management.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcello2188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your kind words made on your overall services will be shared to motivate our employees.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
1 review
Reviewed May 30, 2013

I have reviewed many comments in tripadvisor before choosing this hotel. The comments were reliable, that this hotel is really value for money.

Rooms: The rooms aren't huge, but in reasonable size compared with the other Hong Kong hotel rooms. We have stayed in two different rooms and each room provided us a sufficient areas to move around and handle our luggage.

Internet: Can enjoy free Wifi in rooms and public areas

Service: Very polite and can speak English well

Restaurant: Good atmosphere for drinking and chatting especially that lounge at 1/F

I highly recommend this hotel for anyone who wants to shop, dine and enjoy Hong Kong!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Young L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, June 19, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation in general our location which will provide easy access to many places of interest and shopping with close distance to both Causeway Bay and Wanchai subway stations.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 25, 2013

My 2nd time in the Charterhouse. Great location, and a nice room, but the customer service has noticeably slipped. Just silly things, like room not being cleaned after I requested it, staff standing in the lobby talking to each other and not helping guests, room door being knocked on when 'do not disturb' sign was out. Each time there was an apology, but I got the impression that management cared, but lower level staff didn't. It's a good hotel, and I will stay there again because the location is absolutely perfect for me, but they need to buck their ideas up.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, May 29, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry to learn of your adverse feedback on the overall cleanliness including the staff attitude during your stay and it was definitely uncompromising. In order to upkeep our ultimate commitment rest assured we shall reinforce these shortfalls in our staff retraining program for improvement.

Once again thank you for providing us these valuable feedbacks and we hope this incident will not marred your overall impressions on our hotel and certainly looking forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charterhouse Causeway Bay Hotel

Property: The Charterhouse Causeway Bay Hotel
Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #182 of 718 Hotels in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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