We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“"You get what you pay for"”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Charterhouse Causeway Bay Hotel
Ranked #182 of 719 Hotels in Hong Kong
London, United Kingdom
Level Contributor
75 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“"You get what you pay for"”
Reviewed January 23, 2013

This is not the type of hotel I would normally choose to stay in, however it was booked for me by my company. It is a standard 3 star hotel, with small rooms, old architecture, but in a reasonably good location. My room was a superior twin room, just big enough for one, two would have been a crowd. The bed was clean, the room was serviced well, although the aircon made the air smell strange. Everything seemed to work in my room, the TV, the hot water in the shower and the wifi. Breakfast was not included in my package, so I ordered room service, the food was adequate and fine, but delivered without finesse, a little expensive. There was no view from my room, other than other tower blocks. It would not be a hotel that I would choose to stay in for a holiday, but for 1 or 2 nights on business it did the job. Reception was efficient and fine when I checked in. Staff seemed helpful, especially with getting taxi's in the morning. Would I stay here again? probably not. In Hong Kong you tend to get what you pay for.

Room Tip: high floor
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s_pearceHoChiMinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 31, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall service had met your expectation, in fact we offer different travelers’ needs with different range of rooms product especially our signature room which are much more spacious in size with new décor that may meet your preferences, please share with our reservation agent of your selection on your next booking.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you and your friends again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

734 reviews from our community

Traveler rating
    124
    307
    191
    71
    41
See reviews for
89
120
110
221
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
UK
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 21, 2013

We stayed here for 3 nights in October.
On arrival, the reception staff were quite slow, which was frustrating after a long flight & transfer from the airport.
Although the room was ok, it did need some attention to the wallpaper in the bedroom, where there must have been a leak from the bathroom at some point in the past.
There is a good restaurant with a buffet system in the hotel, although there are plenty of other restaurants nearby, with very good service.
The hotel is midway between two underground stations, so is well-placed for exploring the north of Hong Kong. The buses to the south of the island run past the hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scorpio001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry for the inconvenience you experienced upon your arrival at the reception, part of our best practices we always pre-allocate rooms for our guest prior to expected arrival time and this could had been affected by queued at the reception during peak hours.

Rest assured we shall review our work procedures to minimize the waiting time, also we shall alert our Chief Engineer to pay special attention on the wallpaper in all our guestrooms thru our daily maintenance of room rejuvenation program for improvement.

We are ideally located between both Causeway Bay and Wanchai MTR stations which will provide easy access to many attractions and shopping, once again thank you for providing us this valuable feedback and we shall look forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 18, 2013

Reasonably priced hotel that seems to welcome tour groups. Rooms are small but very clean. Breakfast buffet was excellent with multiple options. Hotel is close to subway. Concierge very helpful and accurate with tips and suggestions.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ggobob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, February 26, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and ultimately with our great locality.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonkoping, Sweden
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2013

When it comes to hotel stays, I am not particular picky as long it fulfils my basic needs. Such as room preferences (non smoking and no corner rooms), water supply (hot water) and a good night sleep (no disturbance). Charterhouse has great staff witch everyone are very guest oriented, however the product itself are outdated.

The problem started already at check in, as I after booking my room online, found out during check-in that all single rooms apparently are corner rooms, located at the very end and beginning at each floor. For personal preferences, I try to avoid these rooms for all means, but the front desk personnel could only offer me to move to a center room if I upgraded the reservation to a twin room, which I neglected. Once settled in, I found out there was no hot water in the shower, which took them 30+ min to fix the problem, 30+min seems not like a long time, but it feels like an eternity if you had a exhausted trip longing for a shower and some sleep. After fixing the hot water problem, everytime I need to take a shower I need to put on the water in advance for about 5 minutes to get a decent temperature, and the reason is… because it is a corner room!

My problems didn’t stop there, as I got woke up 3.30 am in the morning by noises like someone was drilling in the bathroom for about 15 minutes. I assume the reason is because someone took a late night shower from the room above and the noises came from the old water pipes. The very next day I insisted for a room change, which I got showed to another corner room located at a different floor, but this time there was no wifi signals in the room. That was for me the very last drop of water over the barrel…, and I spoke to the Manager on duty, this time I was offered a free upgrade to a bigger room, located at the center. However, the first room they tried to switch me to, was a smoking room, the second one with smoke and air freshener smell in the room as they tried to cover up the smell of smoke from the previous guest smoking in the room…

I am now sitting in the room awaiting for the smell to disappear and same for my stay at the CHARTERHOUSE… this was a very disappointed experience although the staff tried their best to accommodate my needs. For all of you that travel alone, non-smoker and need to take hot water showers… find another place to stay.

Tip for the management, although you all a very accommodating, just try to go an extra mile sending up someone to check the rooms that everything is in order before sending the guest. It is quite frustrated to change room 4-5 times for something as simple as hot water and wifi signals. Kudos to Kenny for your assistance.

Room Tip: Avoid single rooms!
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mac K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry to learn of your unfortunate experienced that had occurred staying in our single room on your 1st night due to the hot water supply. Apparently we suspected the noises were probably generated from the high water pressure in the night. The staff attended to your room change the next day would have been more thorough in checking the room condition including the Wifi and your preference for non-smoking room.

Nevertheless, please be rest assured that your related comments will be reinforced in all our staff trainings to ensure our ultimate commitment is carry out in providing great values for all our guests on our products and services.

Once again thank you for providing us these valuable feedbacks and we hope this incident will not marred your overall impressions on our hotel and certainly looking forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hong Kong hotels

Auckland, New Zealand
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2013

We recently spent 3 nights in Hong Kong and were pleasantly surprised by the Charterhouse Causeway Bay Hotel. Yes the rooms may be a little small but not as small as we expected after reading reviews! The size was perfectly adequate and even had a bathtub. The staff were wonderful, from check in to check out we only encountered lovely helpful people. The buffet was awesome and really well priced. The location was extremely convenient, just a few minutes walk to Time Square and just down the end of the street to the food market and lovely little bakery. We travelled with another couple and we have all agreed we would stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee-Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your kind words made on our services will be shared our employees and supervisors.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 6, 2013

We booked the Charterhouse almost exclusively for the location and it was one of the cheapest options for us in Hong Kong. The check in process was quick and efficient, the staff are courteous and friendly.

We booked the standard room. First impressions of the room are that it is incredibly small for two people; it is probably smaller than anywhere else I have experienced in the world except for perhaps Tokyo. That said, the size was just about reasonable for two, it would have been more than adequate for one.

The room itself is clearly very dated, very very old furnishings and the decor is a little shabby. Saying that, I didn't have any major problem with the decor personally, but others may disagree.

A nice touch was the large flat screen television which had just been added. Unfortunately WiFi was not included in the price, something which is essential for me these days. The hotel confusingly includes WiFi in the rate *if* you book through them or selected websites, however we were staying at this hotel as part of an itinerary set by our travel agent (Kuoni), so we didn't have any choice. The rooms had good air condition which is of course essential in Hong Kong, however there seemed to be a problem with ours in that the thermostat did not work, which meant the room was almost always *too* cold.

The hotel also includes two restaurants and bars. We only visited the sports bar in the basement, not too bad but nothing special.

The location is certainly a winner here, right in between Wan Chai and Causeway Bay, a nice walk away from either Metro station. The surrounding streets are bustling with a high density of shops, restaurants and markets - its a great way to get to know the city.

Overall as long as you get a good price, the location is fantastic to be right in the middle of the action. For me, the location is more important than the rooms when in Hong Kong.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DG55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry for the inconvenience you experienced that was affected due to your room size, apparently we offer different travelers’ needs with various room types including décor and preferences that may meet your selection, perhaps you may let our reservation colleague knows of your preference to your next trip.

In our recently months we already revamped our Wifi pricing structure and providing complimentary Wifi access to all our in-guests and outlet patrons at no cost, this is part of the added value initiative incorporated to our product offering. Your other related comments will be taken seriously for further improvements.

Once again thank you for providing us this valuable feedback and we shall look forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 3, 2013

This was not the hotel I was due to stay at, but due to a problem with a booking via lastminute.com I found myself staying at The Charterhouse. I found all the staff to be considerate and friendly and as a stranded visitor somewhat frazzled and on the verge of ill temper after 20 hrs of travelling, they were great. Sure, the accommodation was not the cheapest, but in downtown HK nothing is cheap! My room was spacious, clean, the linen was good, and the service I received excellent. There is free WIFI and I found the location to be good too. I would recommend this as a good place to stay. Although this not a high class hotel, the reception has a faded sort of opulence that I found very appealing. Without doubt, the most impressive asset of the hotel has are the friendly, courteous staff.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blunds68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your kind words shared to us will definitely motivate our employees to strive for higher level of service and providing great values to all our guests.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Wan Chai / Causeway Bay
South Pacific Hotel
South Pacific Hotel
#189 of 719 in Hong Kong
3.5 of 5 bubbles 574 reviews
Wan Chai / Causeway Bay
Butterfly On Morrison
Butterfly On Morrison
#79 of 719 in Hong Kong
4.0 of 5 bubbles 1,345 reviews
Wan Chai / Causeway Bay
Wifi Hotel
Wifi Hotel
#211 of 719 in Hong Kong
3.5 of 5 bubbles 201 reviews
Show Prices
Show Prices
Show Prices
Wan Chai / Causeway Bay
Hotel Bonaparte by Rhombus
Hotel Bonaparte by Rhombus
#275 of 719 in Hong Kong
3.0 of 5 bubbles 315 reviews
Wan Chai / Causeway Bay
iclub Wan Chai Hotel
iclub Wan Chai Hotel
#158 of 719 in Hong Kong
3.5 of 5 bubbles 476 reviews
Wan Chai / Causeway Bay
The VELA Hong Kong Causeway Bay
The VELA Hong Kong Causeway Bay
#465 of 719 in Hong Kong
3.0 of 5 bubbles 124 reviews
Show Prices
Show Prices
Show Prices

Been to The Charterhouse Causeway Bay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Charterhouse Causeway Bay Hotel

Property: The Charterhouse Causeway Bay Hotel
Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Best Value Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Agoda, Hotwire, Travelocity, Cancelon, Priceline, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your The Charterhouse Causeway Bay Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing