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The Charterhouse Causeway Bay Hotel
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Reviewed November 28, 2012

I stayed here for two nights to get a travel visa for China and do some shopping. Great location for all of these things. The China Resources Building on Harbour Road is a five minute walk; shopping at SOGO and Times Square and the Causeway tube station is also an easy five minute walk.

The hotel itself is pleasant enough, its definitely reasonably priced compared to others in Hong Kong and has a decent sports bar in the basement. The single room was very small and I had a single bed which did my back no favors. There was a desk to work from, air conditioning and free internet and some international TV channels. Water pressure and temperature for the shower was good and they provide shower gel and shampoo dispensers.

  • Stayed: November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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1  Thank AaronOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and service had met your expectation and making your stay more memorable.

We are ideally located near the shopping malls that provide easy access to lots of attractions and also within walking distance to MTR stations.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

Went to HK for an exhibition. The hotel was the cheapest we could find and within walking distance to the convention centre.

Positive points =

- Location was perfect for us. Easy to get a taxi too and when we left we took their shuttle bus to the airport. Very convenient.
- Breakfast was ok too

Negative points =

- No hot water in the evenings. I had to wait 10 mins before I had any hot water. Hot water was better in the evening though.
- Wifi connection wasn't very good in my room. Not convenient for work!

All in all I would go there again as it was convenient for work and within walking distance to the exhibition. In any case, we got what we paid for!

Stayed: November 2012, traveled on business
Thank AmykWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and service had met your expectation except for the hot water and Wifi issues.

Please accept our apology for the inconvenience caused and rest assured your related comment will be addressed with our key personnel for improvement especially on the Wifi access.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2012

She everytime helps us in any situation and especially in looking for shopping malls and enjoyment, business enquiries.

She is a pleasant lady and helpful and attentive to our enquiries with patience even though our English is not fluent. Her devoted service and positive working attitude is an asset to The Charterhouse Causeway Bay and I have no doubt to recommend my friends and business to stay at this hotel to experience her warm and welcome excellent service.

Hotel is in good location. Room is neat and tidy.
Breakfast at the restaurant Gazebo is good.
Good quality bed for sleeping.
Front Office staff also good.

Regards,
Bake & Gosha

  • Stayed: November 2012, traveled on business
    • Value
    • Location
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Thank bake70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and service had met your expectation in particular our staff Ms Gorretti Ma from Business Centre had went beyond in her service to make your stay more memorable.

We are strategically located near the shopping malls that provide easy access to many places of interest and shopping.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Oh well. I didn't have much expectations when traveling to Hong-Kong as I know that the HK hotel rooms are small but what I found here was horrible.
Restaurant and stuff was good but room was something I'm unaccustomed in hotels with that price.
The walls had stains. The ceiling near door had some sort of leak from AC (I hope!). Furniture was very old and with scratches all around. Fridge smelled bad with stains inside. And there was ash from cigarettes in bathroom.
So what to say? It's really not worth for that very high price. And the 5* hotel in Ningbo where I was just before HK was much cheaper with completely different feelings as you can see in my previous review.

Room Tip: Choose different hotel, really.
  • Stayed: October 2012, traveled on business
    • Value
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Thank Pribina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry for the inconvenience caused you were put through on your recent experienced with us in particular the room cleanliness and maintenance issues. In fact we are currently on a rejuvenation program to improve the overall of guestrooms on furnishing, carpet, amenities and etc to enhance guest experiences, your related comments made to us will be taken seriously for improvements including the cleanliness.

Once again thank you for providing us this valuable feedback and we shall look forward to the opportunity to serve you better and I will be glad to be at your service.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012 via mobile

The hotel is ideal for business travel, close to Airport station, Fair, shopping mall - Times Square or Sogo, breakfast ok - fair coffee, staff ok, price is far too high. Close is a very good Thai restaurant and a Turkish one.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NViorel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded December 12, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and service had met your expectation and ultimately referring to the extensive transportation system and nearby shopping which will bring you great values.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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