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“Very Nice”

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The Charterhouse Causeway Bay Hotel
Ranked #184 of 725 Hotels in Hong Kong
Reviewed October 4, 2012

The room was clean and perfectly adequate. I did not have the correct adapter for my electrical needs, but a visit to the front desk provided one for me to use.
Internet is $100 Hong Kong, about $13 US per day for in room WIFI! Good location. Within walking distance of Victoria Park. Lots of places to eat nearby.

  • Stayed: October 2012, traveled solo
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Thank Pachita61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 12, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product.

We are glad to learn that our overall product and service had met your expectation, also our location which will provide easy access to many places of attraction.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 - 367 of 772 reviews

Reviewed September 27, 2012

The location is good if you have business in the Wan Chai/Causeway Bay area. It is right the two MTR stations. The service is good and very responsive. If there is a problem, the people will hustle and act quickly to resolve it. Good value for money overall.

Room Tip: Insist on higher floors on the mountain side. The view is great. I have been is multiple rooms a...
See more room tips
  • Stayed: July 2012, traveled on business
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1  Thank Travelguruman11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 11, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and location.

Indeed we are located close to Wan Chai / Causeway Bay MTR station which will provide easy access to many places of interest including shopping.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

Late August spent three nights here on the top (Business) floor. With my flight arriving at 11:30 p.m. I was worried about checking in late at night. Check in was a cinch, and I was in my room within 10 minutes of arriving.

The room size was adequate, space in HK is limited and I expected the room to be smaller based on some of the reviews here. There was a desk, internet was free and worked perfect. Best of all the bed was large and comfortable and the air conditioning a gift from heaven. I have not slept that well in a long time.

I will definitely stay here again on my next trip.

Room Tip: Business floor (20th), non smoking and comfortable.
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  • Stayed: August 2012, traveled on business
    • Value
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Thank UB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 11, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product.

We are glad to learn that our overall product and service had met your expectation and making your stay more memorable and confortable.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

If you are on a business trip to Hong Kong and want to stay as close as possible to the commercial center of the city - Times Square & Causeway Bay, then I'd recommend staying at The Charterhouse Hotel at Wan Chai. Located at a walking distance from Causeway Bay MTR, Times Square, Sogo Shopping Mall and many more connected areas on the Island, the hotel is comfortable, neat & well maintained. Rooms though are small, wifi connection is fantastic and the food is above average. The travel desk is very helpful to guide you to move around anywhere in the city. What needs urgent attention though is a quick renovation of the hotel bathroom facilities - most rooms (I have stayed in this hotel twice) have old bathroom fittings and need urgent attention. All in all for the price and the location, it's worth crashing for the night.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank nitinkalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 12, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service, product and location.

We are glad to learn that our overall product and service had met your expectation, in particularly our location which provide easy access to both Wan Chai / Causeway Bay MTR with lots of shopping outlets nearby.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

The rooms of the hotel are small, but clean and nice,
the shampoo and the bath foam have a nice smell of pomelo, the smell was surprising good!
unfortunately....all the atmosphere was ruined by the girls working in the recepetion....really not professional, so cold and with an attitude totally not friendly which I did not like,
we had a room booked with CREDIT CARD, we took 3 rooms, and I have arrived first,
they asked me a deposit, ( even though I booked the rooms with my dad's credit card ) of 1600 HK dollars!
I just arrived in HK and I only had 1000 HK Dollars.....but also hundread Euros!
SO I begged to get into the room for a rest and shower, explaining them the situation, when my family would have arrived, in an hour, they would have take care of everything
nothing- no way - NO MONEY NO HONEY
... they had to call the manager.....or I would not be allowed to get in the room.

1260 HK dollars (120 euro) 's room..... ( 12 meter square? ) no free internet connection
( 40 Hk dollars per hour .... but you have to use the hour continously......you cannot use it 5 min first.....then after 1 hour another 30 mins and on )
there was not toothbrush ( i had to ask a very friendly waitress )
Finald judgement:

The place is nice.....and the position convenient
but they people working there.....they are snobbish and I guess they should go to school again,
treating "paying, good customer" like this.....
such a shame!

  • Stayed: September 2012, traveled on business
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2  Thank simohero84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 12, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product.

Please accept our sincere apology on the staff attitude in dealing with your check-in which could have been better, rest assured your comment had been taken seriously with our front office team for improvement and be more tactful in such circumstances.

Apart from the incident, we trust you had an enjoyable stay and we look forward to another opportunity to serve you better on your next arrival to Hong Kong.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

This is a long overdue review.....My sister and I chose this hotel for its location and reasonable rate... it is very near to malls and mtr is just a walking distance. The location being near the mtr is very important us since we have already mapped the places we wanted to visit using the mtr alone.

Room and bathroom is small but clean and complete with toiletries. Staff are great and very helpful.

Would definitely recommend this hotel

  • Stayed: October 2011, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank June P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded October 12, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service, product and location.

We are glad to learn that our overall product and service had met your expectation, we are strategically located near both Wan Chai / Causeway Bay MTR station which actually provide easy access to many places of interest including shopping.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

My wife and I spent three nights at the Charterhouse at the end of a nearly four week trip to China. The hotel was squeezed in between many other high rise buildings and therefore the rooms were small and ours had no real view. But the room, the bed and the bathroom were clean. Breakfasts were good, but a meal in the Sports Bar downstairs was poor. Our trip organizers had unwisely decided to give us Western food on our final night and it was far short of the excellent standard that we had experienced elsewhere during our stay in Hong Kong. It was the location that pursuaded me to rate the hotel 'very good'. It is an easy walk to Times Square and the ferry, the underground is convenient and buses go past the hotel to most places of interest. It was great to be in the center of the real Hong Kong.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded September 25, 2012

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product.

We are sorry for the food quality you had experience in our Champs Bar that does not meet your expectation, rest assured that your comment will be taken seriously with our kitchen crew for improvement.

Indeed we are located centrally which will provide easy access to shopping i.e. Times Square, Sogo and the newly open shopping mall, Hysan Place

Once again thank you for providing us this valuable feedback and we look forward to the opportunity to serve you better on your return visit.

Yours sincerely,


On behalf on the Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #184 of 725 Hotels in Hong Kong
Price Range: $82 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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