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“Very good position but expensive and no free wifi”

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Stanford Hillview Hotel
Ranked #64 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed January 14, 2014 via mobile

This is our third time in the hotel and more than happy in the past, hence the return. However, this time, not so much. The position is its best selling point, on Knutsford with its restaurants and close to Nathan Rd. However, HK$1600 ($230 Australian) was much more than we paid in the past. HK is just getting dearer I guess but we had been travelling for 7 weeks around the world and this was our most expensive hotel and yet the least appealing. It was also the first time we had to pay for wifi. It would have cost us both HK$100 each for 24 hrs wifi. About $36 Australian in total. Can add up if you are staying a few nights. (I chose the HK$20 for one hour to get me by.) The buffet breakfast is not exciting but perfectly adequate. The room is basic but adequate. Clean, can adjust the room temperature. Had a good night's sleep so the bed must have been comfortable. Well insulated from outside noise. We chose a non smoking room. The hotel has quite a few non smoking floors. There was no smoke smell in our room but it certainly smelt of it in the corridor outside. The staff are very attentive and helpful- which was excellent. The free shuttle bus to the station or airport express station is a strong point.

  • Stayed: January 2014
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Thank Travel_addict13_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 21, 2014

Thank you for having you with us and your valuable comments delivered to inspire us to upkeep our service standards.

We are looking forward to your next visit and have the honour of serving you again in the near future.

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321 - 327 of 776 reviews

Reviewed January 12, 2014

For TST this place is decent. The bathroom stinks, so be sure to cover up the septic vent. But the beds are comfy, and its close to pretty much everything.... Indians try to sell you bespoke suits, 7-11, Knutsford Terrace, Pelican Bay bar for beers and the Pie shop on Chatham Rd. What else do you want? The breakfast buffet is not good, so do not get that packaged in. But for ~$1200HKG the place is a great value.. Rooms are small but that is HK. I will stay here again.

  • Stayed: January 2014, traveled on business
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Thank sdbeachhomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 14, 2014

It was great to hear your valuable comments that help to make improvement in the accommodation for our guests.

Thank you for having you with us and we look forward to be of your service again soon.

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Reviewed January 5, 2014

We arrived by taxi from the cruise ship, the taxi driver took my wife's suitcase from the trunk and set it down, only to see the case take off down the hill, as it has four wheels and not two, which then slammed into the back of a Lexus. Thank heaven no harm done.
The hotel was more than adequate for our needs, coffee, tea and safe in the room. The location was perfect, surrounded by restaurants and bars.
Hong Kong is wall to wall people, do not stop in front of a door way you will get pushed out of the way. Be sure to have a map with you, and if you are able to walk, you will have great time at the markets at the end of Nathan road. I had sticker shock when I walked in some high end stores.

I have to say I was expecting a smaller room.

Room Tip: Take the elevator down to the garage it's easier to walk in and out of the hotel that way. At...
  • Stayed: December 2013, traveled with family
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Thank ScottieCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 7, 2014

It was indeed our pleasure to have you stayed with us and thank you for your comments delivered.

With our repeated thanks for having your patronage. We look forward to the pleasure of serving you again in the near future.

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Reviewed January 4, 2014

This is the second time we have stayed at the Stanford. It is a lovely hotel, well situated in Tsim Sha Sui on the Kowloon side of Hong Kong.

We booked a bed and breakfast deal. Breakfast was absolutely brilliant. I am dieting and found that the choices for me were ideal - could avoid fatty foods!!

We had an issue with the lights and the toilet but on both occasions when these were reported, the staff very quickly dealt with the problem. No need to repeat requests for help.

There are only two things I would criticize: One is the Wi-Fi. The first time I asked about it, I was told that it was $HK100 deposit and $HK30 per hour thereafter so decided that I would use the Business Centre instead. However on my second time of requesting access to the Business Centre, I was informed by a very nice lady on the reception that in fact the Wi-Fi was just $HK20 for one hour and so was able to access internet from the comfort of my own room.

The other criticism is the bar - not particularly welcoming. In fact, we only used it twice during our 10 day stay. They close the bar at midnight and there is not a proper area for the bar. The second time we went, my husband asked for a bottled beer and was told it was not available, he had to ask for another two types before he got his beer :( The wine selection was not very good either). I think part of the problem is that they have to compete with Knutsford Terrace and just across the road are another three bars.

Would I recommend this hotel? A big YES!! It is ideally located and the staff are very friendly and helpful.

If you need laundry done, use the laundry across the road - it is in the cul de sac across from the hotel. The staff there are lovely even though they don't speak English - we managed to sort our washing very satisfactorily. The hotel is a little expensive.

Room Tip: We stayed in 1104 on the 11th floor - not a beautiful view but then what can you expect when you are...
  • Stayed: December 2013, traveled as a couple
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Thank Loony59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 7, 2014

It’s always our pleasure to welcome you to our Hotel. We really love to hear your encouraging comments which serve as an inspiration and incentive to better our service, yet, with regret that for the failure in serving your selected beer during your patronage at our Lounge. Let’s assured that we had already taken note in order to rectify the shortcomings we had in this respect.

Referring to your remarks also given on the wifi service charge, we believed it might attributed to miscommunication of our information delivered that led you a little puzzle with our sincere apologies.

Again, thank you for bringing these matters to our attention in which we are of utmost concern and very much eager to uplift our service standards in every way. We are looking forward to your next visit soon.

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Reviewed December 31, 2013

Excellent value for money. Good value, great location (good bar across the road), helpful staff. It's not the peninsula, but I'm not Beyoncé, and for normal people, this was fab. Room had lovely comfortable bed with pillows to match. Had a great sleep. Highly recommended.

  • Stayed: December 2013, traveled as a couple
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Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 2, 2014

Thank you for choosing our hotel for your trip and we are pleased to know that you enjoyed your stay here.

We appreciated for having you with us and we look forward to be of your service again soon.

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Reviewed December 26, 2013

Christmas tourist visit. Chose this on availability a bit late and could probably have found better value if booked earlier. Location is great, very close to Nathan Road but also to the crowds, which are unbelievable to the uninitiated. Tsim Sha Tsui is closest useful MTR- don't forget to buy your Octopus Cards (also visiting kids and seniors) - but hotel will give you a good location map and a helpful information card. Hotel located up steep slope that will trouble those not firm-footed. Check in/out was OK but no smiles here. Room was a "cubby hole" i.e. cramped, but that's not so uncommon in crowded Hong Kong and was clean and reasonably well appointed. Bathroom even more cramped - can't swing the proverbial cat here - has bath/shower combo and good fittings and water pressure. Good multi-device and free Wi-Fi everywhere. Restaurant is mediocre with similarly unfriendly staff. Food nothing special. Breakfast charge is high and same for kids as adults, which is very unfamily-friendly indeed. Note that the side street beside the lower entrance (B1), Knutsford Terrace, has a good range of restaurants with nothing better or cheaper nearby. It is also the better route down Kimberley Road to Nathan Road. Shuttle Buses to Kowloon MTR and other useful locations.

  • Stayed: December 2013, traveled with family
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Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded January 2, 2014

Thank you for visiting us and taking the time to provide this valuable feedback in which we have already taken note to endeavour to enhance our service standards.

With our repeated thanks for addressing this to our attention. We look forward to have the honour of serving you again in the near future.

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Reviewed December 17, 2013

This was the first stop of our five week honeymoon trip and it was a great start! As soon as we arrived the staff congratulated us on our honeymoon and upgraded us to the top floor. We only stayed two nights but they sent a lovely note and handmade chocolates on our second day which was much appreciated.

The location is ideal, close to Mira mall and equally located 5min walk from TST mtr and Jordan mtr. It is up on a hill though so if you have mobility issues, it might not be for you. But we would certainly stay here again.

  • Stayed: December 2013, traveled as a couple
    • Value
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Thank crmtravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResponseHillview, General Manager at Stanford Hillview Hotel, responded to this reviewResponded December 19, 2013

Please allow us to express the warmest regards to you on this memorable occasion. It's good to learn that you had a good time with us during your stay. Our hotel offers an unforgettable hospitality that would make your experience so exceptional. We expect your staying in the Hotel will be your wonderful recall.

We would love to seeing you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanford Hillview Hotel

Address: 13-17 Observatory Road on Knutsford Terrace, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#35 Best Value Hotel in Hong Kong
#79 Business Hotel in Hong Kong
Price Range: $89 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Stanford Hillview Hotel 3.5*
Number of rooms: 178
Official Description (provided by the hotel):
Stanford Hillview Hotel is located on Knutsford Terrace in a quiet corner of Kowloon's busting Tsimshatsui; Hong Kong's premier shopping and entertainment area, well-known for its late night chats and cheers, and great dining experience. The Hotel features 178 elegantly furnished rooms and suites. Wi-Fi High Speed Internet accesses are available within Hotel premises. Stanford Hillview Hotel offers complimentary scheduled shuttle bus service to Hung Hom MTR Station, Airport Express Kowloon Station, China Hong Kong City Ferry Terminal and Stanford Hotel. ... more   less 
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Also Known As:
Stanford Hillview Hong Kong
Hotel Stanford Hillview
Stanford Hillview Hotel Hong Kong

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