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“Another Starwood hotel that surprises me” 4 of 5 bubbles
Review of Sheraton Hong Kong Hotel & Towers

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Sheraton Hong Kong Hotel & Towers
Ranked #88 of 712 Hotels in Hong Kong
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
164 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Another Starwood hotel that surprises me”
4 of 5 bubbles Reviewed July 6, 2014

When we arrived at the hotel it was disaster. We waited like 45 - 50 minutes just to check in. No queue system in place. The people stood there without smiling until I had complained to the Guest Services.

The rooms were recently furbished, is bright and has a great view. I love the spaciousness and the view that I had. Sheraton HK is ideally located in Kowloon which is easily accessible by the Airport Express and the MTR.

Its definitely a business hotel and despite my experience whilst checking in I will still say its one of the better hotels I had stayed in Kowloon.

Room Tip: Get the rooms facing the harbour and you will not regret it
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Rosalia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 11, 2014
Dear Rosalia D,

Your review is much appreciated.

Sorry to have kept you waiting during check-in. Please rest assured that your comment has already been shared with the team for review and improvement.

Hope to see you again at Sheraton Hong Kong soon.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,048 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (701)
Date | Rating
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  • Dutch first
  • English first
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English first
Singapore, Singapore
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 5, 2014

Was there during the last week of June for a 5D/4N business trip. My views are:

Pro:
1. location: excellent since it is close to everything, from subway, 7-11, supermarket to various shops.
2. room: clean and sizable since it is a Sheraton.
3. Cafe: it offers the best service in the hotel! Breakfast buffet is quite good and so is dinner buffet. Besides, hotel guests can get 10% off the dinner buffet.

Con:
1. Reception and guest relation service is polite but poor. Customers are not treated with due respect. One example: went back to hotel a bit early one afternoon so that some works can be done. Heard some noise from upstairs which seemed like someone was drilling a hole. Called the guest relationship and was told that hotel was under renovation. My initial questions were:
(1) SPH sent me an e-mail the week before my arrival to welcome my stay and why there was no indication of hotel renovation in that e-mail?
(2) I was not told about the renovation during the check-in.
(3) There was no written notice in the room about the renovation.
Guest relationship did offer me the choice to change to another room. His reply on why there was not prior notice, however, got me quite upset: I was asked how did I make the reservation: through travel agent or hotel website, and was told that hotel did place a notice over its website.
Such reply seems to indicate that customers have a duty to check hotel website if reservation not done through hotel website. Cover this issue with GM one day before I left and he, of course, apologized.
2. Housekeeping needs improvement. Hotel placed 4 pillows, as usual, in the bed. Placed 3 pillows on bed-side sofa since I only need one. Housekeeping did not remove those 3 pillows from sofa for 2 days until I had a chance to have a chat with the GM and showed him as photo taken from my room.
3. Sounding proofing not quite good. Due to the location of the hotel, traffic stars very early in the morning and continues until late evening/early morning. Engine noise and car horn can be heard clearly.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LLesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 9, 2014
Dear Llesq,

Thank you for sharing your feedback with us and we are sorry to learn about the service shortfalls you have encountered. Please rest assured that your comments have been shared with the team for improvement.

We apologize for the disturbance caused by the refurbishment. Should travel bring you back to Hong Kong this summer, please contact us in advance so that we could better prepare for your stay.

We look forward to welcoming you again soon.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 4, 2014

Stayed at Sheraton in harbour view room for 5 nights during a holiday trip to HK.
Conveniently located at Nathan Road. East Tsim Tsa Tsui MTR is just next door. Walking distance to harbour city malls.

Room Tip: harbour view room
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank don l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 11, 2014
Dear don l,

It is always a pleasure to hear from our happy guests. Thanks for your compliment and we look forward to welcoming you again at Sheraton Hong Kong!

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
103 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
3 of 5 bubbles Reviewed July 2, 2014

Stay at Sheraton Hong Kong Hotel & Towers
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong on 06/19/2014 to 06/21/2014
The property is old but well maintained, room is clean and excellence service provided.
Location is very good at Nathan Road, Tsim Sha Tsui.
Close to subway (MRT)

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AlbertSiauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 9, 2014
Dear Albertusguntur,

Thanks a lot for your compliment and we believe you have enjoyed your trip.

We are glad to share with you that we have just completed the first phase of our reimburshment project in which more than half of our guest rooms in new look. We expect to complete the rest of the project by the end of August.

Looking forward to bringing you a refreshing experience soon.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 2, 2014 via mobile

Was at the Sheraton on a business trip but the hotel / location would be excellent for both business and pleasure. The service was very good with lots of space in the hotel rooms. A moderate price for a big city hotel in a very central location. The star ferry is a short walk away for the trip over the water to the Island - highly recommend hotel for a 2-3 day visit to see the sights or for business. We took the ferry on the Sunday and did the big bus tour an excellent way to see and learn more about the history of Hong Kong.

Stayed June 2014, traveled on business
Helpful?
Thank Kenny1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 9, 2014
Dear Kenny1230,

It is great to learn that you have enjoyed your business trip with Sheraton Hong Kong.

We are looking forwarding to welcoming you again soon!

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

Stayed at the Sheraton for 5 nights. Excellent location and great view though the hotel itself is a bit tired. If you are choosing between this and the W (other Starwood hotel in HK) I would recommend the Sheraton due to its location though the W is newer.

The highlight was the Japanese restaurant Unkai. In terms of traditional Japanese fare, this restaurant is the best I've had in Hong Kong and among the best worldwide. Our waiter Anthony was very knowledgeable and passionate about Japanese cuisine and provided us with great tips on seasonal specials and was extremely hospitable. Additionally the manager Ringo was also very inviting and friendly and was even kind enough to give us tips for our subsequent trip to Macau. The food is only matched by the quality of the service at this restaurant! Thank you both Ringo and Anthony!

Tip: order the oyster sashimi; it's fresh from Hokkaido!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank H G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 4, 2014
Dear H G,

Thanks for your appreciation and we will extend your warm compliment to Ringo, Anthony and the Unkai team!

We are pleased to share with you that we have just completed the first phase of refurbishment project with up to half of our guest rooms in freshly new looks, while the rest of the guest floors will be furnished by the end of August this year.

Looking forward to bringing you another refreshing and memorable stay in near future.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

We had booked two rooms and the Harbour view room was quite good, the view of the harbour was breathtaking. But it cost almost 18K INR per day per room, which is a bit steep.

Everything in the room was pretty standard. the staff was helpful , we didnot get much chance to explore the hotel more since we were there only for a day.

Other than the price the hotel was nice and cozy

Room Tip: Harbour view rooms give you a wonderful view
See more room tips
  • Stayed June 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ankuraquarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, July 4, 2014
Dear ankuraquarian,

I am glad that you had a pleasant stay with us.

On your next visit, you are most welcome to check out our website for special accommodation package with additional benefits offered.

Looking forward to serving you again at Sheraton Hong Kong.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Property: Sheraton Hong Kong Hotel & Towers
Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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