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“An oldie but a goodie”

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Sheraton Hong Kong Hotel & Towers
Ranked #87 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed February 17, 2014

I think we have stayed here about 6 times over the years in all it's many reincarnations. The location on Nathan Road is perfect and ideal for staying in Tsim Sha Tsui. One of the main reasons we do stay here is because we're SPG Platinum and we're usually only staying here overnight. And the other reason, is their fabulous top floor Oyster Bar and Restaurant. Yes, it is slightly kitsch and old fashioned but the oysters and harbour view are to die for.

There are a lot better (and more expensive) places to stay but this hotel is good value for money.

  • Stayed: January 2014, traveled as a couple
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1  Thank Mister7Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 24, 2014

Dear Mister7Star,

It is our pleasure to know that you had a pleasant stay with us and your warm compliments will definitely be shared with our team for their dedication to guest satisfaction. As a commitment to improve the Hotel's facilities, we are pleased to share with you that we have completed the first phase of refurbishment project with up to half of our guestrooms in freshly new looks, while the rest of the guestfloors will be furnished by 2014.

We look forward to welcoming you again very soon to bring you another memorable stay in Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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1,371 - 1,377 of 3,380 reviews

Reviewed February 16, 2014

This hotel has the best location and a great view of the harbor. It relies on this combination to keep guests coming back. The attitude of the employees portrayed is that they have no problem filling the rooms and the guest is lucky to be here
. The rooms are dated and service is basic. This is a very average hotel in a great location.

Room Tip: Harbor view.
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  • Stayed: February 2014, traveled on business
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1  Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 19, 2014

Dear namakop,

Thank you for your comment and we regret to learn your stay was not up to expectations. We treasure every opportunity to listen to our guests, please do not hesitate to contact us at sheraton.hongkong@sheraton.com with details of your concern and allow us to identify our areas of advancement.

As a commitment to improve the Hotel's facilities, we are pleased to share with you that we have completed the first phase of refurbishment project with up to half of our guestrooms in freshly new looks, while the rest of the guestfloors will be furnished by 2014.
Once again thank you for bringing your feedback to our attention and we sincerely look forward to the opportunity to welcome you back for a more rewarding experience.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed February 14, 2014

A modern, comfortable and fabulously located destination hotel with everything you need. Breakfast at The Cafe was fabulous. Free internet for 3 devices and plenty of power points in modern comfortable rooms. I liked this hotel a lot.

  • Stayed: February 2014, traveled on business
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1  Thank Transplanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 19, 2014

Dear Transplanter,

Thank you very much for your warm compliments. It is always an honor for us to be of your service and we look forward to welcoming you again soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed February 14, 2014

Great hotel...good central location to all of the city and it's many attractions. Staff courteous, helpful and very knowledgeable about the city. Beautiful rooms, lobby interior very contemporary and elegantly designed. However, I have two complaints: (1) the hotel charges for wi-fi. I never heard a 1st class hotel doing so. (2) the cafe located in the hotel is excessively priced for breakfast even by Hong Kong standards. I would recommend this hotel understanding to
he two exceptions mentioned. Incidentally, the wi- fi fee was waiver after we complained about it.
Final word, TV would not work. They were in the room within minutes to fix it.

Room Tip: Ask for a room not overlooking the garden area. Not much to see. If you don't, they will give y...
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  • Stayed: February 2014, traveled as a couple
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Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 19, 2014

Dear Tony C Vero,

Thank you for sharing your experience with us and I am proud to learn that our associate was able to provide you with prompt and attentive assistance when needed. Should travel brings you back to our hotel, we are happy to introduce our Link@Sheraton to you where we provide computers with free 24/7 Wi-Fi connectivity. You are also welcome to visit our official website for promotional offers which might include complimentary breakfast and other exclusive benefits.
We look forward to the opportunity to serve you again in the future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed February 13, 2014

This was our second visit to Sheraton Hong Kong and we brought along extended family, booking 3 Harbour View rooms for the December 31 fireworks. Yes, the rooms are small, and more so since we requested additional rollaway beds in some rooms. However the service is attentive and the renovated bathrooms made our stay very comfortable. The location is excellent! We had a view of the whole harbour without the hassle of the crowds and police detours on New Year's Eve. The close proximity to MTR, Star Ferry, Avenue of the Stars, Harbour City, Nathan Road and great restaurants and shopping made this hotel a great return visit for us! For those travelling with small children, remember to check out the Middle Road Children's Playground near the hotel for some running around time.

  • Stayed: December 2013, traveled with family
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Thank Buffyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 18, 2014

Dear Buffyanna,

Thank you for your support to Sheraton Hong Kong. On your next stay, you are welcome to check out our official website for promotional offers on our suites which offer more spacious accommodation for your stay.

We are looking forward to being of your service again in Hong Kong very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed February 11, 2014

As a SPG member, during my Hong Kong visits I always stay at Sheraton hotel & towers in HK. Location is very good, night time from the window (if you got harbor view room) you can see fantastic view of whole HK. Great service quality and fantastic breakfast. lots of choice of food and beverages. At the top floor they have bar with many different kind of wines and with your friend you can spent very interesting and unforgettable evening there. Hotel location from big shopping malls also very good, you can reach them within 10-15 by walk.

Room Tip: my suggestion to choose harbor view room!
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  • Stayed: December 2013, traveled with family
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1  Thank LEVAN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 18, 2014

Dear LEVAN T,

We are glad to hear that our accommodation and hospitality had left you with a lasting impression. It is always an honor for us to be of your service and we look forward to welcoming you again soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

I stayed at the Sheraton Hong Kong Hotel & Towers again in December 2013 for 6 nights. As always, I was well welcomed with a Deluxe Harbor View Room on the 12th Floor. My room was fully prepared for me with extra waters, coffees, creams, some chocolates and a basket of fruit. They even had a nice Bordeaux Red Wine Glass from the Bar ready for me because they know that I always bring some nice bottles of Bordeaux with me, and I like to have a glass or two to unwind before bed. After 20+ hours of travel and arriving after Midnight, it is very nice to be well welcomed!

My entire stay was, again, excellent. This is my favorite hotel in Hong Kong! Over the last 5 years, I've logged well over 200 nights at the Sheraton Hong Kong Hotel & Towers.

  • Stayed: December 2013, traveled on business
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2  Thank mikie376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded February 11, 2014

Dear mikie376,

We are glad to be your home away from home.
It is such an encouragement to our associates who always strive to provide excellent service with personal touch. We look forward to your next stay with us!

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Hong Kong
#49 Business Hotel in Hong Kong
#58 Romantic Hotel in Hong Kong
#60 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
Price Range: $223 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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