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Sheraton Hong Kong Hotel & Towers
Ranked #86 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed March 16, 2013 via mobile

Very busy hotel with little personal attention.
First room smelt awful.
Second had been sprayed with air freshner so much it too could not be slept in.
Swimming pool not open - but you can go to YMCA! Lovely.
Concierge not helpful with tourist ideas just wanted to sell their own trips.
Looking for another place to go as I type !

  • Stayed: March 2013
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3  Thank angiejess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear angiejess,

Thank you for sharing your feedback with us on Tripadvisor and I am very concerned reading about the shortcomings you experienced during your stay. Please accept our sincere apology that the room was not in its best condition as it should be and please rest assured that it will be addressed with the team for immediate improvements. And we very much appreciate your kind understanding.

Once again, thank you for bringing the concerns to our attentions. We will further reinforce our staff training and strive to bring our guests the most memorable experience with exceptional bespoke service. We are grateful for another opportunity to welcome you back and regain your confidence with us.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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1,640 - 1,646 of 3,359 reviews

Reviewed March 16, 2013

I booked this for 2 nights prior to joining a cruise at the nearby Ocean Terminal. We arrived late - about 2300 - and hungry, but all the food outlets were closed. However the very helpful staff at the rooftop bar managed to get us something from the room service menu to eat whilst admiring the stunning harbour view. Room was fine, concierge gave us great restaurant tips. As others have said, access from the street is a bit awkward, but overall the place is ideal.

Room Tip: Harbour view room is the one to go for - not too low!
See more room tips
  • Stayed: February 2013, traveled as a couple
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1  Thank markyd49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear markyd49,

Thank you for staying with us and I am proud that my team demonstrated service excellence as desired. We hope that you found the delicacies together with the stunning late-night harbour view relieving and memorable. Also, we appreciate your comment regarding to the entrance which has been noted duly for our future planning.
We look forward to your next leisure trip to Hong Kong and our Concierge team will be very happy to provide you with more tips in exploring the city.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed March 15, 2013

again i choose this hotel for bed but also for location as i was coming back from shenzen by train.
great location for metro and also to go shopping around at any time.
the room was small as i took cheapest as just for one night transit but really worth it.
next time i will try bigger and executive room. it is face to Peninsula so really worthy hotel with great services.
of course, it is town hotel so not as big as other chinese hotel but it is usual i HK and really worth it for the price as even in other 5 star you may have small room!

Stayed: October 2012, traveled on business
Thank Itieses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear Itieses,

Thank you for your appreciation of our hotel. We are glad to know that you enjoyed as much as many of our loyal guests do.
For a more indulgent experience, you are most welcome to explore the latest offers for Towers Executive Suite on our official website when you plan for a return to Hong Kong. We truly look forward to welcoming you at Sheraton Hong Kong again.


With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed March 15, 2013

I have been coming to HK for over 10 years and this is my first time at this hotel. I was very impressed. As pricing on other properties escalate this one actually appeared reasonable and we would return. Cafe and restaurants are good. The only downside is the access from either Salisbury or Nathan Roads

  • Stayed: March 2013, traveled on business
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Thank cracklehillhogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear cracklehillhogg,

It is to my great pleasure to read about your satisfying first stay at Sheraton Hong Kong. For all the years, the team and I persist in providing our guests with the best accommodation experience from start to finish and we are happy to know that you particularly enjoyed the offerings of our F&B outlets.
We sincerely look forward to welcoming your return to our hotel in the future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

The hotel is in a good location and close to all transport. The staff are friendly and helpful and look after your needs. The rooms are okay, though they have that smell of being over used and needs of renovation. Enjoyed breakfast as there is a vast range of offerings and it is hot and fresh. Good choice for business stays.

  • Stayed: March 2013, traveled on business
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Thank TheStyleTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear TheStyleTraveller,

Thank you for your kind words which means a lot to our entire team. I am also proud to work with the talented team who truly care about the well-being of every guest. To maintain the finest accommodation experience for our guests, we are now in planning of our hotel refurbishment. We look forward to bringing you another gratifying stay in the future with a refreshed appearance.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Just stayed at the Sheraton in Hong Kong on a stop over before heading to Beijing.
In keeping with Asian hotels in general the property is a good step up from its counterparts in North America.
The room was immaculate and service efficient without being over the top. Internet was very fast and though it was free for me as I'm a Platinum member at Starwood, its a little expensive . Breakfast was included and decent enough. I usually stay on the HK side and was a little worried that being in Kowloon would be a bit of a pain, but the MTR is just across the street and I was in Central in no time. If you have some spare time, I'd recommend taking Star Ferry. It's the best deal in the world ( $9 HK- about $1.2) and gives you a wonderful view of the waterfront.
The hotel was worth the price and I'd stay there again.

Stayed: March 2013, traveled on business
1  Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear TAR43,

It is great to learn that we have brought you a very first enchanting stay on Kowloon with great convenience to most part of the city. It is our pleasure that you found every aspects of the stay decent and satisfying.
We wish you a delightful trip to Beijing and we look forward to welcoming your return to Sheraton Hong Kong. In the meantime, safe travel.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed March 15, 2013

Let be honest and say that I like to stay at the Towers level of the Sheraton and have been doing this for many years. It's expensive but then most propeties in HKG are well above the norm. The deal at the Towers is that the top two floors of the Sheraton are set aside and there is a separate lounge where drinks and snacks are served between 6 and 8. Over time the quality of the wine and snack has varied but last week I thought they were good. This is a hotel for business people and the nice thing is that breakfast, the drinks and Internet are all in the one price and frankly that makes the expenses easier. Reception staff and people in the lounge are first rate and I can't say too many good things about them. Ask me why I stay here and I'll always say its the "staff", simply from the doorman to the reception to Simon who serves the wine or beer. The veiws from the loung are exceptional and from all of the rooms facing HKG. Lovely hot tubs and pool on the roof again with good serivce for drinks and snacks. This hotel is within walking distance of so many places in Kowloon, subway, shops, ferry etc. that it makes any visit that much nicer. I can think of more expensive and pretigious places to stay but actually I think the Sheraton is good value for a business traveller and maybe even a familly when you consider that all the extra's are in the price. My tip is to eat breakfast downstairs but if you go up to the nightclub area and walk to the end there is a superb view of Hong Kong habour and that maybe just right for you. I'd rather enoy the superb buffet in the coffee shop where the chice is extensive and service first rate. Its always busy but the towers seems to help isolate you from the hubbub and fast pace of HKG.

  • Stayed: February 2013, traveled on business
    • Value
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1  Thank AudioGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded March 19, 2013

Dear AudioGuru,

Thank you for spending your time in Hong Kong with us in the past years and your wonderful review has embraced almost all privileges that we dedicated to our Towers' guests.
We truly glad to hear we lived up to your expectations and I take great pride in our stellar staffs who create a special and personalized experience for you. Your satisfaction will always be our motivation for service excellence.

Once again, thank you for your warm compliment and we truly look forward to be of your service again.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Hong Kong
#49 Business Hotel in Hong Kong
#58 Romantic Hotel in Hong Kong
#60 Family Hotel in Hong Kong
#74 Luxury Hotel in Hong Kong
Price Range: $217 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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