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“Cozy Hotel with a great location for tourists.”

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Sheraton Hong Kong Hotel & Towers
Ranked #94 of 719 Hotels in Hong Kong
Certificate of Excellence
Toronto, Canada
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Cozy Hotel with a great location for tourists.”
Reviewed December 29, 2012

I've stayed at the Sheraton a few times, frankly because you always know what you are going to get. Everything works at this hotel, the staff and service is excellent, even the restaurants are above average for a hotel of this price range. This hotel isn't going to blow your mind, but it won't let you down either and for a reasonable price.

The location makes is very easy to get around HK with a couple of MTR lines and the Star Ferry a quick walk away. You can always shop 'till you drop just steps from the door.

Room Tip: Don't bother with a harbor view room unless it's on a higher floor.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank equipe0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear equipe0,

Thank you for your continuous support to our Hotel and we strive to perfect on every possible aspects to provide the best accommodation experience for our guests.

Once again thank you for staying with us and we very much look forward to welcoming your return very soon!

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (724)
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English first
Honolulu, Hawaii, USA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 29, 2012 via mobile

I highly recommend this hotel-
1) location is I'm Tsim Sha Tsui. Conveniently accessible by MTR. From the airport, take the airport express, then transfer to free shuttle bus which comes every 12 minutes. Hong Kong buses are extremely efficient and brings you to destination very timely.
2) price. It's comparable to other hotels in the neighborhood but you get good quality for what you paid for. Peninsula is right next door. But you pay much more.
3) if you stay at the Tower Room, you get free breakfast in the tower lounge. We stayed at both regular room and tower room, the breakfast in the 2nd floor the cafe is just about the same items as tower lounge.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Koge168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 17, 2013
Dear Koge168,

A big thank you for your very thoughful comments and we are sure other users will find your review very useful. We are grateful to learn that you loved every aspects of your stay.
Be sure to try our Harbour View room on your next visit and we look forward to bringing another delightful stay to you soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
Level Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 28, 2012

From reading the reviews of this hotel, I had a negative opinion of this hotel before I arrived. First of all the location is spectacular. It is not the Peninsula nor the Intercontinental but neither is the price. It is a business hotel. We had a harbor view room and the room was extremely satisfactory.
This hotel had one thing that is far superior: the concierge Terence Ku. This young man gave my group fantastic information for dining, shopping, massages, etc. He was exceptional and is a real treasure for this hotel.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandysilvers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear sandysilvers,

Thank you for entrusting your stay to our hotel and we are glad that you and your friends were very satisfied with the accommodation and service of Sheraton Hong Kong.

Our associates are committed to exceed our guests' expectations and I'm very proud to know our team has made your trip more enjoyable. Your compliments will definitely shared with Terence and the team which will be the greatest encouragement for their commitment to service excellence.

We sincerely look forward to your next stay with us in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
152 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 26, 2012

There is nothing wrong with this hotel but there is nothing special about it either - especially if you are a Plat in the SPG program where you do not get normal lounge privileges- they have a separate lounge for Plats who are not booked in the tower and it is marginal at best

Rooms are "OK" - non-harbor rooms face the other rooms in the building (it's in a "U" shape) and the exterior is in a bad need of a power-wash.

Be some of the single rooms as they are VERY small- be careful to check the room size on the SPG site when booking.

  • Stayed November 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank wdchuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear wdchuck1,

Thank you for taking time to share your experience with us at TripAdvisor.

SPG Platinum members are our most valued guests, and we dedicate our best effort to provide exclusive benefits such as the Platinum Lounge for our members. We are sorry that it did not meet your expectations however we appreciate your kind understanding the Towers Lounge is reserved for Towers guests due to its limited capacity. Nonetheless please rest assured your comments will be shared with our team for review and future improvements.

Once again thank you for making the effort to share your suggestions for our improvements and we look forward to the opportunity to serve you again in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 21, 2012

This hotel is located at one of the most popular area in Hong Kong. It is in walking distance from stores, shopping malls, site seeings, theatres, mueums, restaurants and more. It is excellent for family visits andespecially for the first time.

Room Tip: The rooms facing the Nathan Road is pretty noisy. The engin sound from the street is annoying. Try t...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TaraQu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear TaraQu,

Thank you for staying with us on your first visit to Hong Kong and we are also glad to know you had a great time exploring the city with our convenient location.

On the other hand, we are sorry for the noise on Nathan road and please do not hesitate to contact our team by email with your stay details so that we can have your room preferences recorded in your profile to better prepare for your next stay.

We sincerely look forward to welcoming your return on your next visit to Hong Kong in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
167 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed December 21, 2012

you're mostly paying for location here. Great views of the harbour, but if you've been to Hong Kong more than a few times there are better places to stay. No complaints, to be sure, but given the price, I'd rather stay somewhere away from Nathan Road (not my favorite part of town). Towers lounge is crowded, closes early, and there are much better deals elsewhere. I like Mongkok. Here was good, however for transportation to Shenzhen.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjcSING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear mjcSING,

Thank you for sharing your thoughts with us and we regret to learn you are not able to enjoy the best experience at the Tower lounge due to our high occupancy. Please rest assured we will look into our operation procedures and opening hours for a more rewarding experience for our prestigious Towers guest.

On your next visit, you are also more than welcome to check with our Concierge team for recreational activites such as art exhibitions, musicals and other locations of interest around Tsim Sha Tsui and we are sure you will be able to discover the charm of Tsim Sha Tsui.

We sincerely hope you will consider us again for your next stay in Hong Kong and we look foward to welcoming your return soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
92 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 19, 2012

This hotel is very comfortable and centrally located. Ferries, buses and shops just a short stroll. Staff are extremely knowledgable and friendly making our first stay a very pleasant time. My only gripe is the WiFi access which is free only in the lobby or $115 Hong Kong dollars per day. Therefore the lobby is generally crowded with people using phones, iPads etc. Other hotels in the area have free WiFi throughout their hotel and had I known this I would have booked elsewhere. I am hoping the Sheraton rectify this problem before my next visit.

Room Tip: You will pay more for a room with a view over the harbour but it is well worth it - the view through...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, January 15, 2013
Dear Joanne,

Thank you for taking time to share your experience with us and it is our pleasure to provide you with a memorable stay for your first trip to Hong Kong.

Thank you for your feedback on the Wifi charge and we will look into your suggestion seriously in our future developments.

On your next stay, please feel free to check out our website for latest offers for internet-inclusive packages, or consider staying at our Towers Floor which offers complimentary internet access and many other exclusive benefits for added luxury. We sincerely look foward to your next stay with us in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Property: Sheraton Hong Kong Hotel & Towers
Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#80 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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