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pedeva99
Los Angeles

Great Location

4.0 of 5 bubblesReviewed Aug 21, 2011
Hotel is in a perfect location next to Peninsula Hotel, MTR, Nathan Road shopping.
Is a good base for exploring HK. When I arrived no room was available but they gave me a drink voucher and an upgrade to an exec suite which I thought was pretty decent.
Room decor is pretty standard hotel stuff although the bathrooms look like they have been upgraded with glass sinks etc. What was strange was a separate room with a small soaking bathtub and shower - but the shower head was really low and you showered all over the floor and bathtub - didn't get the logic.
Hotel is very busy with tour groups and flight crews
Date of stay: August 2011
Trip type: Traveled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed August 21, 2011

The Sheraton in Hong Kong is well situated on Nathan Road in Kowloon, close to the MTR and harbour. It is well worth trying for a harbour view room as the view is spectacular (or otherwise you can go up to the bar/lounge on one of the high floors for the same effect).
Space is at a premium in HK so the rooms are not massive, but as long as you don't get one of the claustrophobic "dog-boxes" I was assigned on one stay, the room size is fine. The rooms are well appointed, comfy beds, and with small touches like adapters and ethernet cables on hand being one less hassle for the business traveller.
The buffet breakfast is up to the usual Sheraton standard and worth allowing a little extra time to enjoy. I have always found the service provided by any of the staff to be very good. Having stayed quite a number of times at the Sheraton HK for short business trips, I would happily recommend it as a comfortable and reliable option.

Room tip: The view from the harbour-view rooms is impressive
Date of stay: June 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank WallanWanderer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2011

The hotel is very conveniently located near the a Metrostation, the Ferry port and Nathan Street in Kowloon. Even as the hotel is of a certain age already it still represents a very good address in Hong Kong and is a very good choice.

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank AAKRAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2011

We always tend to stay at higher end hotels on our vacations, but on this one occasion, Sheraton was the only option we had on our stay in HK. We have a 5 and 3 year old, and most other high-end hotels required us to book 2 rooms (weird rule, but we had no choice). This was the only half-decent hotel allowing us to stay in one room.

Well, not sure where to start with my rant. First the positives (rather, the ONLY positive):

- Service - quality of service offered by the staff is impeccable. Very friendly, responsive, follow up nicely on requests, and overall very welcoming.

That's where the good ends. Now for my rant:

- Room size - ridiculously small. Just to give you an example, we ordered in-room dining one night. The waiter was unable to fit the table between the bed and the TV. Eventually he just kept everything on the study desk and split. With two suitcases taking up the space on one side of the bed, we were basically jumping over stuff just to get to the bathroom. Horrendous!

- Restaurant - The Cafe restaurant serves buffet breakfast and lunch (and I think dinner too). The spread was decent, fairly standard. But the waiting line spread all the way across from outside the restaurant, across the entire reception desk, to the elevators (on all 3 days when we were there). We seriously thought that there was a Black Friday sale going on inside. One of the morning, we basically had to go out for breakfast because our kids were starving and couldn't wait. It looks like these guys do brisk travel-agent bookings, and are unable to handle the demand. Increase the number of tables for cryin out loud!!

- Our older son developed a rash from a mosquito bite in the room. We asked for an in-house doctor, they said it would cost HK$1800. When I lost it and said that they should offer it for free since they had mosquitoes in the room, they said our other option was to go to the doctor ourselves (next block) and he would charge HK$400 there. The doctor later told us that his fee was the same at the clinic as it was at hte hotel (HK$400). So I guess the hotel wanted to pocket the HK$1400 themselves. Nice way of doing business - first infect your rooms with bugs, then charge customers for getting treated.

I can go on and on about how ridiculous and Motel-6 like this hotel is. Bottomline, if you are on a budget and have absolutely no other choice, give this a try. Otherwise there are better hotels in the vicinity that would offer better service. Never again will I ever stay at this shabby joint.

Room tip: Just don't book here
Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank freeXspirit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonHK, Director of Rooms at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded August 22, 2011

Dear LovetheOrient,

Thank you for taking the time to review. We would appreciate if you could provide your stay details via our contact email listed on Tripadvisor so that we can further investigate and address your concerns accordingly.

With warmest regards,
Sheraton Hong Kong Hotel & Towers

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Reviewed August 19, 2011

I thoroughly enjoyed my week at this hotel. The customer service was outstanding. The room was absolutely lovely, with wonderful amenities, including the glass shower and sink. The built in 110V power outlet near the desk made the late night laptop sessions more enjoyable.

The Breakfast Buffet at the Cafe was absolutely wonderful, with more choices than I ever imagined. To wrap up the day, we enjoyed dDrinks at the Lounge in the evening with the Hong Kong harbor views in the background.

I didn't point this out to the staff, but they obviously made a note of my birthday from my PassPort upon checkin. I was pleasantly surprised to find a Birthday card and a piece of declicious Maxim's cake in my room when I returned from a busy day at the office.

I would highly recommend this hotel. The location is wonderful for getting around Hong Kong using the MTR or the Star Ferry, as well as shopping in the area. I also took advantage of the proximity to the Hong Kong Museum of Art.

Date of stay: August 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank LasBrisasGal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonHK, Director of Rooms at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded August 22, 2011

Dear LasBrisasGal,

Glad to hear your stay was a great one at Sheraton Hong Kong. We are also very proud of our team which not only consistently delivers satisfying guest experience, but also exceeds expectations with a genuine personal touch.

We wish you a wonderful year ahead and we look forward to welcoming your return soon.

With warmest regards,
Sheraton Hong Kong Hotel & Towers

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Reviewed August 19, 2011

We stayed at the Sheraton for two nights while we were stopping over on the way to Australia. First of all, the hotel is very easy to access and the rooms are quite spacious. There is a 7 Eleven nearby and Nathan Road is right around the corner. There are plenty of places to eat as well. The bathroom is small but it is also nice with nothing to complain about. I would highly recommend this hotel to anyone who wants to stay at a hotel which is comfortable and is also in a convenient location.

Room tip: Higher Floor
Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank rishi_parwani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonHK, Director of Rooms at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded August 22, 2011

Dear rishi_parwani,

Thanks for taking the time to share your experience with us. Next time when you have the chance to stay longer in Hong Kong, you may also check out the Hong Kong Museum of Art and Hong Kong Cultural Centre across Salisbury Road where you can enjoy great shows and exhibitions year-round.

With warmest regards,
Sheraton Hong Kong Hotel & Towers

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