Stayed for 6 nights at the RPH on a recent family trip to Hong Kong. Booked a Plaza Grand Plus room for the 4 of us (I wanted the Nespresso machine) and requested a non smoking room and high floor in advance.

Room was a good size and very modern. Nespresso machine and kettle etc worked well, we got lots and lots of free bottled water delivered (more than we could drink!) and there were lots of high quality amenities in the bathroom.We got a non smoking room on floor 17 exactly as requested and check in was quite quick and smooth.

Others have reported long delays at reception but in the time we were there we barely saw more than one or 2 people waiting in the queue and we used express checkout (film the form at check-in) meaning we didn't even have to visit reception again when we left.

The gym was big and well equipped. The pool, garden and jacuzzi were great - really unusual to have a warm, clean, 40m 'roof top' pool in a city centre hotel and we used it several times. Also nice to have proper changing rooms, including lockers, swimming clothes dryers + a sauna and steam room (in each changing room).

Location is a fantastic point about this hotel. The shopping centre below (floors 1-6 basically) is at the end of a major renovation (which looks great) but had lots of good restaurants, a bakery, a supermarket and a food court. Shops were high end but included brands like Superdry which kept the kids happy!

Further afield, Mongkok East MTR station is in the shopping centre, 100m from reception, and good for getting down to Tsim Sha Tsui or over to the West to Lantau etc (via an easy change after one stop to the Western -purple - line). For Hong Kong island, Mongkok Station takes less than 10 mins to walk to along a covered walkway from the shopping centre. Again really easy.

Around the hotel there are lots of markets (song birds, flower, goldfish, ladies, night etc etc) and loads of good local and international restaurants. Special mention to One Dim Sum - a Michelin Star dims restaurant about 5 mins walk form the hotel along Prince Edward Street - fed 4 of us amazing food for less than £20 GBP!

Only downslides to the hotel - as others have mentioned, the aircon in the room was a bit aggressive/inflexible and at time seemed quite noisy. We never got ours quite right and ended up turning it on and off a few times.

Beyond that - no other grumbles - a really good choice of hotel for a Hong Kong base.

We would definitely use again or recommend to our friends.

Pro - This hotel is cool, specially their swimming pool. Safety wise, this hotel have it. None other but guest can go up to the guest floors. Rooms are big enough. Hotel is also connected to the MTR which is quite convenient and a shopping mall which has a food court with lots of choices.

Con - Staff are so stiff and not friendly.

Went there in August 2014. Great walking distance from Mong Kok shopping area. You can literally walk undercover for about 300-400 m into the centre of MongKok through sheltered walkways and practically get straight to the entrance of things like the Ladies market, or Nathan rd. There is a train line under the hotel, but it is the east line and wont go anywhere near the attraction people typically go to. You would need to walk about 300m to the Mong Kok station under the walkway. Or catch a taxi. Tip. If you have a family of 4 with young kids and you plan to go anywhere on the hotel side of the harbour, catch a taxi. Its cheap and saves the kids having to walk and getting tired out too easily. If you are going to the other side of the harbour, get a train, as the taxis have to go under the harbour and through tolls and get held up in traffic, costing you much more. Use the train for Disney, definitely.

We had a family of 4, with the kids being 10 and 7. There is a food court and supermarket attached to the hotel which is very convenient. The hotel itself was beautiful, well maintained, well staffed, cleaned often and the room was great. The beds were comfy and the kids loved the room and the swimming pool. There is a spa, sauna, gym and steam room downstairs also.

The only complaint I had about this hotel is, they ask for a $3000HK ( $400 AUD) deposit, "that you will get returned within 2 weeks of leaving". They don't refund you and just keep the money. No matter how many times you email them or ring asking for the deposit back, they wont return your money. Fair enough if you damaged the room. Which we didn't. But even an email saying there was damage with photo evidence would be good, but nope, nothing. Just nom nom nom with your money.