I was very impressed with the whole stay up until check out. Luggage service was great, room very clean and modern with excellent design. Fairly good location with a large shopping mall next door as well as an MTR station (East mongkok, not the best station though as it is on a line which does not easily connect to other main lines)
I would have given this hotel a glowing review except the check out was the worst checkout experience I've ever had at the 50+ hotels I have stayed at when travelling over the years.
I came down one hour past usual check out time (I was given a one hour extension), lined up at one of the desks for service. There was two women (I refuse to call them ladies) working at the desk in front of me, when my turn came to be called up, they called up people of the same race as them, who had only just arrived in the line, and refused to serve me. When I approached who appeared to be the manager, she made eye contact with me and conveniently picked up the phone as I arrived at the desk, I do not believe there was anybody on the other line of the phone and she was merely trying a childish attempt at ignoring me.
It was quite laughable at the end, myself and one other Caucasian person were the only two people not being served, we had both been there for a significant period of time.
In the end, once all others had been served, we were both called up and I was dealt with in a very brief manner, clearly not good enough to be served by them.
It is such a pity that I had this experience, other than a poorly designed pool area, the hotel is genuinely beautiful, far too good to be marred by such rude, racist and impolite staff.
I will never return to Royal Plaza Mongkok and will ensure my friends avoid the same.
- Official Description (provided by the hotel):
- Located in Mong Kok, the bustling heart of vibrant Kowloon, Royal Plaza Hotel sits atop the MTR Mong Kok East Station with connecting point to China on a 45-minute train ride and is easy access to public transportation. The Hotel is connected to a seven storey shopping complex and numerous traditional markets with its abundance of stalls ans shops for fashion and electronic appliances are within a 10-minute walk from the hotel's doorstep. Awarded as "Travel Choice - Family Hotel 2014" by Tripadvisor, the newly renovated rooms with a choice of two queen-sized beds in a superior space, which is designed to more than comfortably accommodate families and groups comprised of 4 guests. The hotel features free Wi-Fi in all guestrooms, a 40-metre swimming pool, a well-equipped gymnasium and three restaurants and bar. ... more less
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- Also Known As:
- Royal Plaza Hotel Hong Kong
- Hotel Royal Plaza
- Royal Plaza Hong Kong