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“basic but convenient”
Review of Panda Hotel

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Panda Hotel
Ranked #128 of 717 Hotels in Hong Kong
Muntinlupa, Philippines
Level 5 Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“basic but convenient”
Reviewed April 30, 2013

My family and I stayed here a few years ago (2007. Tripadvisor only allows me to choose one year back from date of review) on one of our trips to HK. Hong Kong Disneyland just opened and we were excited to check it out. The hotel is a bit out of the way from the usual spots like TST, Nathan etc but the MTR is just a few minutes away. There's also a mini mall and supermarket at the ground floor of the hotel. Around the hotel you can find a lot of small restaurants for a quick bite. All in all, a bit old but still serves its purpose.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chili720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, May 4, 2013
Dear chili720,

Thank you for sharing your comments. We understand that our Hotel’s location may not be convenient to you this time. For guests’ convenience, our Hotel also provides free shuttle bus services to shopping and entertainment hubs like Mong Kok and Tsim Sha Tsui in around 30 minutes only. We still hope that you will consider our Hotel again if you visit to the places like the Asia World-Expo, the Big Buddha or the Disneyland during your next visit. It takes only 30 minutes from our Hotel to those tourist spots.

We look forward to welcoming you back in the near future and enjoy our new facilities.


Yours sincerely,
Panda Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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English first
1 review
Reviewed April 26, 2013

Front desk staff seems to be quite inexperience. She took around 20 mins to give us a room and when we asked if our room is non-smoking, she had to check to tell us. Clearly, she is unsure of what she is doing. We were not given non-smoking room even though we requested during the booking of our rooms a few months ago.

When we reach our rooms, we found a black garbage bag covering our coffee area. This was shocking as I did not expect to see that and are we suppose to fill the garbage bins with the bags by ourselves? We had 2 rooms and both rooms did not have complimentary water. We though that the hotel do not provide. We went out for dinner and when we came back, to our surprise, the complimentary water appeared at the coffee area in our rooms. We take this as an act of invading our privacy. No one told us that there were people coming to give us water. When we reverted our displease to the front desk, their reasoning was you didn't place the do not disturb sign hence we went in ourselves. Shouldnt the do not disturb sign be placed when there are guest in the room and they do not want to be disturb? It shouldn't be the case where the guest is out of room and the sign be placed. It defeats the purpose.

The rooms are clean except the rooms have mosquitoes and the hotel smells like mosquitoes repellant.

The good thing is the location of hotel. It is near the MTR and near other landmarks like ngong ping 360.

Overall, service is bad, location is good

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claireeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, May 4, 2013
Dear Claireeu,

Thanks for staying at Panda Hotel and giving us comments of your stay.

All your comments have been passed to concerned department for investigation in order to avoid a reoccurrence in the future. Above all, we can assure you that we will strengthen our staff training and strive for the best to deliver quality services to our guests.

It’s our pleasure to serve you during your stay in Hong Kong and we look forward to the opportunity of welcoming you back in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 14, 2013

Very good service by the hotel staff. The building looks quite bad from the outside and many other buildings in the neighborhood look terrible. This is not new area and not city center. There is an ok shopping mall attached to the hotel. Hotel from inside is nice. Our first 2-bed room suite smelled like mold, so we changed it another which was ok. No free internet, wifi available for approx 10EUR / 24h. Breakfast is international and you can easily find thing to eat here. Free transportation to Tsim Sha Tsui once an hour is convenient.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samis77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, April 21, 2013
Dear samis77,

Thank you for staying at Panda Hotel and sharing your comments. Regarding your comments about the paid Wi-Fi service, please rest assured that our Hotel Wi-Fi system is planning to be upgraded shortly.

We look forward to welcoming you in the near future.

Yours sincerely,
Panda Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 11, 2013

The only good point is the value of the hotel room - HKD 800 per night for April season. I would only recommend to travellers if:

- Your meetings/appointments are in this area
- You have a very tight budget
- You are only staying for very short 1 - 2 nights
- You just need a clean and basic room to crash in for the night

Hotel is not too far from HK airport, Disneyland, Big Buddha and Cable Car Nong Ping.

For this value rate, you get clean simple room and bathroom. Was quite surprise that they had a small bathtub as HK hotel rooms usually have standing shower.

Location is 10 min slow walk to MTR (5 min is really brisk walking). Near a shopping mall, so dining options not really a big problem.

Be prepared though, standard rooms does not come with wardrobe - means no place to hang up your clothes!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpseah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, April 21, 2013
Dear kpseah,

Thank you for staying at Panda Hotel. Regarding your comments on the standard rooms, it will be put into our consideration for future facility improvement plan.

We look forward to welcoming you back in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inuvik, Canada
Level 4 Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 10, 2013

My girlfriend and I stayed here for a couple of nights in February. The rooms are quite spacious, especially by HK standards and are quite nice. The lack of free wi-fi was a bit of a downer, but other than that our stay was pretty good. Quite close to Disneyland as it is in the New Territory and they do provide a free shuttle into the city centre. Havign said that, it is a bit of a hike to get into the heart of the city, but again no real problems for the intrepid travellers as the hotel offers free shuttles and the subway system is only a 5 minute walk away. Some good shopping in the area as well.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, April 15, 2013
Dear IHeartRonSwanson,

Thank you for staying at Panda Hotel and we are happy to know that you feel satisfied during your stay.

We are actually working hard for an upgrade of our Hotel in-house internet. Please rest assured that we will review the pricing scheme by the time. We look forward to welcoming you in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 10, 2013

Great hotel experience. I actually didn't expect a lot from this hotel, since it's not a 5 star hotel. But everything was awesome. Staff were all nice. A lot of great establishments nearby. Everything is clean and tidy. You may view my full hotel review here (with photos) http://rizzasalas.tumblr.com/post/47621272348/pandahotelhongkong :)

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RizzaSalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, April 21, 2013
Dear RizzaSalas,

Thank you for staying at Panda Hotel and sharing your experience with other travelers.
It’s out pleasure to serve you during your staying in Hong Kong and we look forward to the opportunity of welcoming you back in the near future.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rangali Island
2 reviews
Reviewed April 9, 2013

I stayed there from 1-7 april on a business trip with colleagues. We got the rooms on the same floor. One night my friend got locked outside her room and she was in bathrobe in the middle of the night. She called to reception from my room and requested to send housekeeping to open the door for her, but the reply was despite of the reason, she has to go down to the reception if she want to open the room. I never had experienc ethis kind of service from any hotel i have ever visited. Room service closes at 2am and after that you wont get anything. When ever I stay in this hotel, there is always a notice in the room saying, renovation in progress and apologise for the noise. It seems like a never ending rennovation.
The breakfast s terrible, you wont find anything that is good. You get a coupon for the breakfast and even if you forget the coupon in the room, the staff will chase you out, intsead of checking from their system for room number. The staff there speaks english, but very unhelpful. Most of the days, there were no chef in the open kitchen, so you wont get an omellete or noodles. No meat at all.
The bed and mattress in the room looks like a 100 year old one. If you get a twin room, you wont have space to put your luggage. I will never ever recommend this hotel to anyone. My worst experience ever....

Room Tip: Rooms on executive floors are little bit better than normal
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stewart V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PH, Manager at Panda Hotel, responded to this review, April 15, 2013
Dear stewartv_13,

Thank you for staying at Panda Hotel and sharing your comments.

We are very sorry for the unpleasant experience happened to your colleague upon her request of opening her room door. We have shared the incident with the concerned department head. It does not reflect our service standard and we will conduct briefings and trainings to our colleagues to avoid reoccurrence. Please accept our sincere apologies for the inconvenience caused

For the quality and service of breakfast and room facilities, we have kept it for record and passed to departments concerned for investigation. Your comments are well-noted and it will be put into our consideration for future facility improvement plan.

It’s our pleasure to serve you during your stay in Hong Kong and we hope you will give us the opportunity to serve you again with a refreshing experience.

Yours sincerely,
Panda Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Panda Hotel

Property: Panda Hotel
Address: No.3 Tsuen Wah Street, Tsuen Wan | Tsuen Wan, Hong Kong, China
Location: China > Hong Kong > Tsuen Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Best Value Hotel in Hong Kong
#89 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Panda Hotel 3.5*
Number of rooms: 1026
Official Description (provided by the hotel):
Panda Hotel is one of the largest hotels in Hong Kong. The combination of our friendly service, approximately 1000 comfortable guest rooms and suites along with four highly acclaimed restaurants and catering venues with full range of business and leisure facilities, it makes Panda Hotel your true home away from home. ... more   less 
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Also Known As:
Panda Hotel Hong Kong
Panda Hong Kong

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