One of my friends recommended the Mira HK and told me to book at they were also their during the time of my visiting dates to HK.
I Did my reservation through booking.com and requested a check-in between 1-2pm as was going to arrive from China around that time and had meeting in HK (1:30pm),so wanted to shower and get fresh prior .Arrived around 1pm to a lovely lobby , bags were not taken from me by many of the bell boys around , but didnt think much of it , but this is expected in a 5 star. Got to front desk to check in and after finding my reservation was told that no rooms were available and I had to wait till 3pm , I explained that I had put a request in and I had been up since 5am to leave from China was actually suffering from a cold and needed to changed and shower . Receptionist was very rude and said " I just told you there are no rooms available if you want a shower go to the spa downstairs" , I told her this was not convenient for me as I had to unpack and put on my business suit , she then said she had a room on executive floor but i would be required to pay an additional HK$450 on top of the HK$ 2000 on my reservation , I said I was not happy with this and the way she was behaving and wished to speak to her manager , with a disgruntled face she picked up the phone spoke in Cantonese to somebody and then said "OK OK!" we can offer you a room twin bedded with another view ( my original was a king bed with a good view) ,(At this point the Manager did not come to the phone or come to speak to me as I had requested) , I said ok that will be fine , could you please give me the room key quickly as i was running late , I gave her my credit card to swipe for guarantee for extra charges and too my surprise she was working in " SLOW MOTION" , I was furious and I said could you please hurry as I was running extremely late for a very important meeting , she came straight back at me abruptly saying "CANT YOU SEE THIS IS A MACHINE IT TAKES TIME !" , I waited took the key and went to my room , very annoyed but was in a rush , again no assistance from a bell boy . Got to the room showered and out for my meeting ,room was clean but smaller than I expected but at this stage wasn't bothered . Came back from my meeting around 6pm and had a message on my TV to please call the Duty Manager regarding my check -in experience , I did call after a few hours sleep as was still quite jet lagged and tired . When I called the duty manager was another to whom left the message and I told him I had a message to call , he then said yes he understands that I had a bad check in experience and would like my version of events which I told him , he then said that he heard the same from his colleague whom was standing near the check in clerk whom attended to me . He just said he was extremely apologetic and will be giving a warning and further training to the staff in question and that was it ! I asked that I would like a check out at 2pm as requested on my booking and he said no problem . There was nothing else !!!!!
I could not believe it , that even after realising what his hotel had done to create a bad experience , he did nothing more to make me feel comfortable , in other hotels had this happened you may get a complimentary meal , upgrade , bottle of wine - but nothing , not that I needed or wanted anything but it was the principle .
Then to make things worse my colleague staying in the same hotel came to my room next day when i was checking out as we had just been shopping and said wow your room is tiny , I said how comes we both have the same category of room , they said there room was much nicer and bigger and further more they paid HK$1500 including breakfast and I paid $2000 excluding breakfast .
OVERALL NOT A GOOD EXPERIENCE AT ALL , I HAVE STAYED IN MANY DESIGN HOTELS ACROSS THE WORLD BUT APART FROM THE FANCY FAÇADE THE SERVICE IS NOT THE STANDARD OF A DESIGN HOTEL RATHER A SMALL BUDGET HOTEL .
Really did not want to write this as I dont like being critical of other business , but as a regular traveller whom stays in hotels rooms more than 100 nights a year I felt this had to be shared .
Mira I suggest you look at reviewing customer services...
- Official Description (provided by the hotel):
- Hip interiors, award-winning cuisine, and personalised guest service continue to build on our reputation as Hong Kong's hottest Design hotel. And now, our Michelin recommended restaurants: Cuisine Cuisine at The Mira and WHISK offer some of the finest culinary experiences the city has to offer. Stylish, iconoclastic, individualised. Marked by art, music, cuisine, and all that's uplifting and edgy in-between. A discreet designer haven. ... more less
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- Also Known As:
- The Mira Hong Kong Hotel Hong Kong
- Mira Hotel Hong Kong
- Mira Hong Kong
- Miramar Hotel Hong Kong
- Hotel Miramar Hong Kong